UM Upper Chesapeake Hospital, Labor And Delivery

Reviews 3

JE

Jen R

UPDATE: I posted the below review of my experience at this hospital several months ago. It was a very negative review, but I feel compelled to modify it. My perception at the time was based on a very emotional response to my daughters experience without contacting the treating physician to discuss. Shortly after I posted this review, the doctor that treated my daughter read it, connected some dots and contacted me. The phone conversation with her provided me with the closure I needed. She was very upset that she did not make the correct diagnosis, acknowledged that in hindsight she could have done more, but also explained what I really already knew...my daughters diagnosis was very rare for a child of her age. The most positive outcome of the conversation was her interest in learning about the symptoms following our visit so she could educate herself and keep this on her radar in the future. She also took the information regarding our bill, which I had already disputed, and had our fees waived. I felt it was important to post this update as I think this particular doctor went above and beyond to make the best out of a bad situation. My perception was that she truly does care about her patients and her performance as a doctor. While I wish more had been done and do feel that there were some red flags that should have been addressed, I know everyone makes mistakes. PREVIOUS REVIEW: I could not have been more disappointed with this hospital. It wasnt what they did, it was what they didnt do, which was take action where it was necessary. I took my two year old daughter to the pediatric emergency based on a reference from Patient First. She had pain in the area of her appendix and was vomiting. Upper Chesapeake did an ultrasound and an X-ray and determined her appendix was fine. However, they noted an enlarged ovary, "the size you would expect to see in a 14 year old girl." Despite extreme pain in that area, they did not believe it was connected. Gave her fluid and naseau medication and sent us home with a stomach virus diagnosis ("because it had been going around"). Two days later, still in pain and vomiting periodically, I called her pediatrician. Was told by the office manager (no medical experiance) that the x-ray results showed severe constipation and the ovary was very abnormal. She recommended I take her to AI Dupont in Delaware. The following evening, which was her third birthday, her ovary and fallopian tube were removed due to ovarian torsion. Had Upper Chesapeake researched or further investigated what they saw, my little girl would not have suffered for two days and her ovary and tube may have been saved. Even worse, the day I called her pediatrician they said that they had not seen any cases of stomach viruses which I confirmed with her daycare as well. Upper Chesapeake also told us to follow up regarding the ovary in 3 to 5 days, which would have been 5 because of a weekend. After two days, there was no blood flow through the ovary which could have lead to more severe problems. They failed to do their job on so many levels. The positive was that when we arrived, they saw us immediately, but that doesnt matter if you dont do your job. But... we got a bill right away and a follow up call within two weeks to make sure we received it! If you live in this area and your child is sick, do not risk taking them to this hospital.

KE

Kelly Kane

I delivered my first and only son at Upper Chesapeake. When it was time for me to get my epidural, the anesthesiologist came in and was pacing back and forth like he was looking for something. He then proceeds to tell me that this is his first week there and didnt know where anything was. I dont know about anybody else but if someone is about to put a huge needle into my spine, I dont want to hear that they have only been working a week at that hospital and didnt know where anything was. I should have seen that as a warning because he messed up when trying to insert the needle and had to re-do it. My son was born at 9pm so I knew that change of shift for the nurses would be soon. I loved the nurses that helped me through the delivery but the night shift nurse was awful! The night shift nurse came in to introduce herself at the start of her shift and I told her that I was very unsure of what I was doing. I wanted to breast feed my son so I asked the nurse if she could help me get my son to latch (I was only 18 and this was my first child) and she replied with "oh you will figure it out" and walked out of my room. This had me very upset! Then the nurse decided to come into my room at 2 am to wake me up and move me to a new room. During the transition she put my catheter bag on my bed. I am a certified nursing assistant so I knew that this was a big no-no! The next morning while in my new room the day shift nurse came in to introduce herself and she was very kind. She lifted my gown to see that the night shift nurse never took out my catheter. She didnt even clean me up after the birth. The day shift nurse was very upset by this. My son ended up having to go to the nursery because he had pneumonia. I had to go down there every few hours to breast feed and on one occasion I went down there and saw a male intern with his finger in my sons mouth allowing him to suck on it. This made me very uncomfortable. Also while I started to breast feed, the male intern decided to stand there and stare and my sons father had to step in and tell him to leave. This wasnt the nurses in the nurserys fault directly but you would think that they would have stepped in and told their interns what they should and shouldnt be doing. Last but not least, while my son was being treated for pneumonia the nurses that came in to insert his iv had a hard time finding a vein. She inserted the iv into his arm and thought she had a vein. Soon to find out she was wrong and that she pumped medicine into tissue to where his arm swelled up and turned bright red. She came back and poked his other arm, and both of his feet. She then looks at me after multiple attempts in all four locations, and asks if I want her to try again to which I responded "NO! You need to find another way to administer these medications" She then had the medication put into two shots. Over all I wouldnt say my stay was awful but it definitely could have been better! I am very aware of how busy a nurse can be but thats not an excuse to neglect care or to be rude to a patient!

MA

Manya Tarawalie

I think the emergency service deserves less than 1 rating considering what they did to my 1 year old son. My wife an I called the emergency for our son, who just turn 1, at 4 am because of vomiting and he could not hold anything in. The emergency person told us to not give him anymore liquid because that could get things worst. So he was very weak and dehydrated by the time we get to the hospital. Two emergency people arrived to pick him up at the house and they did an outstanding job in making sure he is doing fine and have not just acquire a nasty virus that is going around; I can not thank them enough. We arrived at the hospital at 4:30am and they took his vital signs (blood pressure, O2, weight etc). They told us they will provide him a bed when one is available, and that did not happen until 8am in the morning. While we were waiting, he continued vomiting every hour to the point that we decided to give him some water just so he can vomit something since his stomach was empty. Unless someone explain to me, I dont think I will ever understand why it took the hospital so long to find out what is going on with a 1 year old who was brought in at the emergency and continue to vomit every hour (4 times) in front of everyone in the emergency waiting area, all this time on our hands. I mean they did not even find out what was going on with him. There were a total of 6 patient at the time in the emergency waiting area, and my son was the only infant. You would expect, since he was the only infant, that they will at least see him withing 30 minutes. All they were telling us is that they will get to us when they can. The only logical sense I can make out of this mess is that they do not have a pediatrician on duty at night, but even that is not enough. I have been to emergency room with over 40 to 50 patients waiting to be seen, but even those did not take this long. Their response time in this matter, giving all that was happening, is appalling. I could not even start to imagine what my wife was going through.. This was my first time to this hospital, and I pray that it certainly be my last.