Lancaster General Hospital

Reviews 4

A

A Private User

My first ever ER experience at LGH was horrendous. My husband went to the ER with excrutiating abdominal pain that radiated to his shoulder and jaw on a Wednesday night around 9 pm. We waited THREE HOURS in the waiting room before we were taken back to be seen by a doctor. After being taken back into the belly of the ER, I was shocked to find beds littering the hallway with the sick and unfortunate who were discussing, out in the open and in full view and earshot of everyone, their most intimate problems. I couldnt believe that sitting 3 feet away from us, I was listening to a poor woman give out her name, social security number and discussing her most personal medical condition in intimate detail. Needless to say, privacy was nonexistent. After waiting for 3 hours already, we sat inside the ER and waited another hour before a doctor finally visited us for about 30 seconds and hurriedly ordered a CT scan of my husbands abdomen. Another hour passed. After five total hours of waiting, the doctor visited us for another 60 seconds, said he found nothing wrong on the scan and sent us home, telling us that the CT scan was the limit of his diagnostic tools. He said he didnt know what was wrong and didnt plan to make any attempt to find out, saying we should just come back to the ER if it happened again. I was shocked and disgusted at his lack of caring and his abrupt, dismissive attitude. It felt like we were being treated in a third world country. The next day, my husband visited another dr. who immediately suspected a gall bladder attack and said a CT was not the proper diagnostic tool. This doctor told us that gall stones would not necessarily show up on a CT and ordered an ultrasound. I was not surprised, as the ER dr. had made so little effort and after such an unacceptable wait time. Should I even bother to point out that the patient bathroom had no toilet paper, was filthy, and the floor was littered with used urine collection wipes? The whole ER experience at LGH was shocking to me. I had no idea what to expect, and was horrified at what I found out.

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Leslie Sheehan

After 1.5 hrs, we left. We are traveling North in our 40 ft RV and unfortunately he doubled over in pain so we stopped overnight hoping it would get better knowing his history with kidney stones. After 24 hours of excruciating pain and unable to pee, I took him into the Emergency room. Security was wonderful with helping me find a place to park the big rig but thats where it ended. After check in and triage, they told him they would like a urine sample. Okay, can we have a cup? Yes they said just a minute and we will get that for you. Well, after 1.5 hr and continuing to watch them take one after another in, I inquired, how much longer? Oh, he is close to the top of the list now so not much longer. I couldnt believe it, they had taken in 22 people that checked in after checking him. I asked about the cup again and after a confusing struggle among 5 people looking at the computer and walking back to triage they said sorry, we will get those labels printed now That was it, thanks but no thanks. I told them when we checked him in that this was going on 24 hrs and he had a history of kidney stones and surgery twice before because his kidneys were shutting down and this is how they reacted. I told them we were leaving and he lady had the nerve to say he wouldnt get anything better elsewhere and he would still be waiting. What a joke to be criticizing another facility when your own house is in such chaos. The best thing you have is security. We are miles from home, in a strange place and looking for quality healthcare and the best we got was a side show of an emergency waiting room. To the triage nurse who neglected to print up labels and was not paying attention to the signs of kidney failures, Im happy to report there are more efficient emergency rooms that listen, recognize pain, swelling and discoloration of yellow skin. Im glad we choose to leave for better medical attention. You should also, since he is fine now and all you got was this crappy review instead of a letter from our attorney.

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jennifer rohlf

I agree that the walk in emergency department can use a lot of improvement. A lot. However, a couple of weeks ago my daughter and I got into a car accident. My scalp was avulsed from my skull at the forehead to about halfway back. My daughter had a large laceration on her forehead. We were taken to LGH in an ambulance to trauma. Right away, I was rolled into a room filled with doctors on stand by for my arrival. As soon as I got in they started to strip me to look for other injuries. I remember a very kind nurse introducing herself as she stood over me, wiping the blood from my face, telling me I would be ok. They all worked together. Put me right into a CT scanning machine to look for broken bones. All the doctors introduced themselves, even in the chaos. They bandaged my daughters head and wheeled her into the room I was in while we waited for surgery to correct the injuries. She laid beside me and I was able to comfort her as they inserted the IV. Even a volunteer sat in the room with us. The Chaplin came in to comfort us. The plastic surgeon came right in to talk to us about doing the surgery. She went first and I second. After surgery, they took us to different floors. My nurses were always attentive. Helped me to the bathroom on my severely sprained ankle. I only used the call button once, but a nurse came right away. They let my daughter come to my room that night so I could be with her. They were very attentive the entire time. Even after we got out, a couple days later a card came from LGH. It was signed by two of the nurses from the pediatric unit, wishing my daughter a speedy recovery and how much they enjoyed her. I was very thankful for the trauma team that treated us. I didnt remember much at the time. Now I think back and appreciate what they did. While other areas lack empathy and understanding, and patients are not treated as priority, I did not have that experience. Im very happy with my experience in a scary time.

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Courtney Berry

This place is disgusting. Its full of fresh out of school nurses and doctors who got their degree out of a freaking cereal box. They have no idea what they are doing. They dont care whats going on with you, they just want to slap a diagnosis on you and call it a day no matter how wrong it is. They would call cervical cancer a bad case of cramps. I watched a very old lady with dementia try to leave her room, the nurse took her for a quick wall and then grabbed another nurse to drag this woman to her bed. They werent gentle, it looked as though they threw her onto her bed. She just layed there. Then they went out and turned the corner to stand there and poke fun at how much of a handful she is and its no wonder her family left her there. They dont listen to their patients, they dont care if your in pain or you have questions. Nobody is there to help you. This is the kind of place people go to die. The building isnt the problem, its a very clean and beautifully built facility with a calm atmosphere, its every last one of the rude and ignorant staff out to humiliate you and laugh at you and make you feel like you have nobody to depend on if your sick or need help.

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