Norfolk Health & Rehabilitation Center

Reviews 4

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Ted Johnson

By March 2013, lumbar stenosis, coupled with other physical limitations, had stripped me of the ability to live alone. A friend recommended Norfolk Healthcare and Rehabilitation Center, because her mother had spent some time there and had given it good reviews. I knew the mother to be a rather fastidious woman, so already I knew the facility met a certain level of "okayness". I had my best friend take a tour of the facility and I asked him one question when he returned, "Would you live there?". He said "definitely". After praying on it, the decision was made, sight unseen; my next address would be Norfolk Healthcare and Rehabilitation Center. After all, "For no word from God will ever fail.” (Luke 1:37 NIV). I made my first call, and was connected to the Admissions Director. There is a truism that says "you only get one chance to make a first impression". Was I ever impressed! Ms Poe is a phenomenal person who was helpful beyond all expectations. She did so much of the leg work for me, contacting the Social Services office, various doctors and others, in order to secure required documents. Her facilitation of the process greatly eased the tension associated with making such a major transition. On Sunday, April 7, 2013, I moved into the facility that would become my home. I chose a Sunday, assuming (correctly) that there would be less foot traffic, thus lessening the possibility of me being overwhelmed while absorbing all this newness. The first thing I noticed was the cleanliness of the lobby area, followed by the brightness of the hallway and the absence of a "nursing home odor " when I arrived upstairs. From the very beginning the staff did everything possible to assure that I was comfortable. Three and a half years later, that is still true. The CNAs work diligently to fulfill the needs of residents. As the most visible staff, their bedside manner is as noteworthy as the skills which they demonstrate. The nursing staff is dedicated to being precise and accurate in performing their duties. When new medication is prescribed, they inform residents as to the name, purpose, and dosage of the medicine, when applicable. They also apply treatments in a timely fashion. The food here is great. Honestly, you can compare a meal here to a for-pay meal at many restaurants. Today is Saturday. Our lunch consisted of oven fried chicken, cauliflower, baked sweet potatoes, rolls, and a mixed fruit cup. There is no skimping because its a weekend. Our facility social worker is a real asset, ensuring that insurance forms are filed as required, and distributing absentee ballots for all elections, to mention a few of her duties. The Activities Department does an excellent job of providing activities on every unit, every day, including exercises, cards, bingo, movies, church services, and monthly birthday parties. Off-site visits to the movies, zoo, and mall are also forthcoming. Last, but far from least, the maintenance and custodial departments work steadily so that the facility is always clean, and everything is in good repair. It is obvious every day that they take pride in their work. "It takes a village to raise a child." It also takes a village to properly care for long term care residents. The village at Norfolk Healthcare and Rehabilitation Center is a well functioning unit. Now, with all of that being said, I would not have you think I am wearing blinders; nor am I trying to sell you a bill of goods. This "home" is not perfect; neither is yours. There is room for improvement in areas, and I can honestly say that things are constantly changing here in an effort to better serve the residents. At this stage of my life, and considering all the variables, there is no place Id rather be than Norfolk Healthcare and Rehabilitation Center. This article was not written under any level of cohersion, and is the opinion of one resident.

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elizabeth norton

Excellent facility. Went there after 6 weeks in the hospital. PT and OT outstanding. Staff on second floor caring and understanding plus they like to have fun. Food is outstanding as good as many resturants. I cant speak highly enough about the facility, it is well, run clean and staff is wonderful

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selma moore

More than a rehab! Customer service A1, staff professional, and the food! Residents look at this center as more than just your average rehab, more like visiting an old friend....ask your neighbor. Come and see for yourself...you be the judge!

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Patrick Shuler

Excellent facility! Very caring staff. I highly recommend.

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