Carolinas HealthCare System Urgent Care-Arboretum

Reviews 3

AN

Anonymous Private User

A truly HORRIBLE experience! Please BEWARE of this Urgent Care on 51 and Providence. I saw an unconcerned faux doctor....it was a total waste of time. Theyll ignore your symptoms and write a script for over the counter meds! Symptoms for 8 days: sore throat, ears hurt, sinuses are clogged w/ lots of drainage, top row of teeth are super sensitive and hurting, headaches from congestion, cold chills and low energy, dizzy, coughing, coughing up drainage, runny nose, achy, voice is starting to sound like a dude, and it takes everything to get out of bed in the morning. I thought I had a bad cold and took Vicks DayQuil/NightQuil. After a week of no improvement I went to Urgent Care on the 8th day of being sick on May 29th. At the appointment I explained my symptoms, the length of days that Id been sick, and what Id done to fight it. I waited almost 30 minutes for the doctor to "get my meds together" and come back into the room. The blonde lady doctor gave me a generic print-out to obtain MORE over the counter meds. I was baffled. After 8 days of being sick she told to take Mucinex and buy a neti pot or a nasal spray. I told her that I dont take well to Mucinex because it makes me feel like Im out of it. She kept dryly saying "well thats funny because its the same medicine as Vicks DayQuil, but I bet you feel just fine on that though, dont you?". For a solid 5 minutes she challenged me about how Mucinex makes me feel. She then changed my medicine from Mucinex to ROBITUSSIN. I told her that I am not trying to undermine her but I have been sick for 8 days, in pain, hurting, and didnt come to Urgent Care for my insurance to bill me for Robitussin. I asked her for antibiotics because over the counter meds were not helping. She didnt care and seemed to find it funny that she could deny me and was laughing. She told me that if I felt bad after this Friday (the 3rd of June), to come back over the weekend and she would consider giving me antibiotics. I initially went to Urgent Care so that I didnt have to miss work, and only after trying to fight off being sick on my own for a prolonged period of time. After feeling so terrible I was almost in tears that I took the time to go there, spent my money on this, and Im told to basically deal with being sick. I was looking for relief and instead I was interrogated and ignored. I call her a faux doctor because no real doctor would have treated someone that way given my condition. Relief to come: Today is day 10. I had to wait a day but I was able to see my regular doctor today. Yes, its another medical bill, I had to take time off work, but I saw a doctor who cared about my well-being! My doctor said that I had a very severe upper respiratory infection, an ear infection in both ears, and a fever. They swabbed my throat (which Urgent Care did not or maybe just doesnt), and gave me meds strong enough to combat the respiratory infection and strep throat (out of concerns that I could also have strep). I did greatly thank my regular doctor and told them what happened at Urgent Care. They said that had I continued to wait at the discretion of that person (the faux doctor), it could have progressed into pneumonia or an even worse upper respiratory infection with possible damage to my ears due to the severity of the ear infections. Honestly, I hate that I had to give 1 star on here because the female doctor who disregarded and belittled me doesnt deserve it. The last thing you want from a place of help is no help. These people are dealing with the health of others and seem very nonchalant about what they are doing. If you feel that you are really sick, dont waste your time. From this (and all of the other bad reviews on here) I can only hope that they listen to people in the future and take illness seriously.

JE

Jessica S.

Do not trust the "medical professionals" at this location. The service was standard and everyone seemed at least moderately pleasant. I visited here for a bad yeast infection on a Tuesday, since my primary care doctor was closed because of the snow. I was examined briefly by a P.A. (Kwenda Johnson) and prescribed fluconazole and an ointment for the infection. I used both as directed, but the infection got worse and spread all over my torso, arms, and hands. It got bad enough that by Friday evening, I went to the E.R. I could literally watch the rash spreading across my hands and arms. The E.R. physician asked what I had been using. When I handed him the tube of ointment, he told me that I had been prescribed an ointment with steroids in it! He likened it to tossing gasoline on a fire and said it would only make the yeast infection worse! He also told me that I shouldnt have even been prescribed fluconazole either because it reacts to another medication I am on and would cause a dangerous drop in my heart rate! I am now out $220 (This includes the Urgent Care copay, ER Copay, and all of the treatments I have had to buy) for a yeast infection that was made so much worse by the ointment this woman prescribed me! *UPDATE* It is now a month later and I have received a letter from the Arboretum Urgent Care. They claim that I did not pay my copay. I paid my copay of $50 in cash on the day I was seen here. As a matter of fact, you arent even allowed to be seen by the medical staff here unless you pay your copay first! My advice to anyone in need of medical attention is DO NOT USE THIS FACILITY IF YOU WISH TO BE TREATED CORRECTLY AND HONESTLY! These people are nothing but a bunch of CON ARTISTS! (Also, on a related note, I still have scarring on my hand from the yeast infection that Kwenda Johnson (the P.A. who "treated" me) caused to spiral out of a control by prescribing me something that I never should have been given in the first place. So much for trusting doctors)

A

A Private User

I only went to this urgent care because the Minute Clinic closes at 5:30 on Sunday. I had a severe ear ache and needed to be seen asap. I checked the wait time before I left which showed less than 15 minutes. I got there, and the checkin lady, although very polite and friendly, said it would be probably an hour and a half. I clarified if that was before I went to a room or before I was seen; she said seen. There were four people in the waiting room, but they all appeared to be in the same family so I thought it was odd that it would take that long. 10 minutes later, the nurse came and got me and put me in a room. He was also very nice and considerate. I was prepared to wait a long time, but 5 minutes later the doctor came in. Dr Persaud introduced himself then when I didnt say anything, he said "nice to meet you" to which I replied "nice to meet you", and then he gave me a dismissive nod and said "ok" as if he was insulted that I didnt say "nice to meet you" as soon as he introduced himself. He asked what was going on but didnt seem to pay much attention, instead acting like he was bored with the whole routine. He looked in my ears, said the right one was "very red", then asked me to open wide. I tried, he said "wider", then since I was obviously not doing it right, he got a tongue depresser and said "I was trying to avoid this" like I was a child who was deliberately disobeying him! He took all of a second to look in my throat, then he left the room saying "Ill go get you some medicine". He brought back three prescriptions, gave them to me, and told me if I didnt get better, I would need to "see someone about that." After reading the other reviews, its obvious that these doctors just dont care and dont want to be there. I felt like I was being treated like a child who was faking to stay home from school. And how on earth did they give me such a completely off-the-mark wait time? Ill find somewhere else to go if the need ever arises again...