|501 Billingsley Rd, Charlotte, NC 28211, USA
|8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM Closed Closed
Sorry in advance for the wall of text. For some reason my last review was removed without notice. I have had 12-14 hour waits here as well. I was told that they take patients based on the severity of their problem, not by order of arrival. I can not guarantee this however due to the fact that I was also referred from the emergency room to the walk in clinic to have a prescription filled. The medication is a type 2 controlled substance and will not be prescribed by the walk in clinic. I have been in outpatient treatment here since 2008 and know their hospital procedures pretty well by now. The Dr. on duty at the emergency room should have known the prescription would not have been filled there, It has been a policy set since the walk in clinic service first started. Thats why people have to go to the emergency room for certain prescription issues. If I know that they should as well. I have had many issues with this facility since I first started coming there for treatment. A few examples are: 1. Coming to the ER for treatment, being triaged, and seen by a DR and discharged, but having my medical records indicate that I left before being seen. I have hard copies of my discharge papers, and a hard copy of the highly inaccurate medical record entry. 2. I have been told by the walk in clinic that the emergency room would not fill my Schedule 2 medications, and that I would have to wait to see my Dr on my next scheduled visit to get them filled. That statement is also inaccurate, as I have records of me getting these same medications filled at the ER on two previous visits there, again hard copy records from their own facility stating this had been done. 3. I was flagged as a marijuana user due to a positive result on a urine test, once. Every other screening test I have taken before and after this one test resulted in a negative return on all screening panels. Including the tests the month before, and the month after the positive result was listed. Again hard copies of all of this provided by their own facility. I was never notified that the screening showed up positive, or I would have requested another screening, or gone to Labcorp myself and paid out of pocket for an independent screening to dispute their findings. which leads me to... 4. I have had several entries made in my medical records like the above without any notice given to me that this had been ever been done. The only way I actually found out about it was that a psychiatrist I had seen had asked me about my marijuana use, and showed me where they had me flagged as abusing marijuana and immediately ordered another screening, when I told him I had never done illegal drugs, which came back of course negative for all drugs screened. So she removed the flag from my records, after she reviewed the results. There are several entries like the one I first described here, where I have discharge papers from the ER but am listed as patient left before being seen, with no record of why I came to the ER and the doctors decision on my issue, I was flagged as abusing a type 2 controlled substance by an ER doctor in my medical records, yet have hard copies from my pharmacy that shows I had the prescription for that medication filled the day after I was flagged, issued by the very same doctor, because they did not accurately list that I was actively taking said medication in my medication summary. Why would a doctor prescribe me a script for a type 2 controlled substance, the day after he flagged me for abuse of it? Obviously, if it were true he never should have. If you go here, get hard copies of EVERYTHING. Make a My Carolinas account and review every record they have in your file, again if possible make hard copies of any discrepancies you find. You will need them. The only things they have ever done accurately, and expeditiously since I started going there is. Take my co-payments, and bill me for services. Do not go here, unless like me, you cannot afford to go anywhere else.
I was treated very poorly on 2nd to 3rd shift. I was not comfortable at all. The entire night staff sleeping at the desk while we are thinking they are on duty protecting us. Men and Women side by side. Very scary, I got to the place I would get up in the middle of the night just to make sure the staff was awake. Then as soon as they seen me they would jump up pretending to be busy. Food was good, but it was always cold. Loved some of the other residents and enjoyed some of the programming.Many of the staff looked down their noses at us(patients) I feel they were thinking they are smarter and stronger that the patients, who each one of us pay their paycheck! I had insurance, and I couldnt believe how hard it was to get a Mt.Dew. Just asked for one Mt.Dew per day. No way! Also was suppose to be able to use a laptop for an hour every day, never happened the entire stay. The Doctor wrote the order, then no one followed thru with his orders. He ordered a hospital bed for me, due to spinal surgery and a hip replacement. Never happened, didnt seem to be important to the staff. I was also told that I could speak with the Head of the hospital, and again this did not happen. Lots of miscommunication. Very little professional team work. Also treating all patients with one mind set is a serious mistake.
Do not go to this hospital. Even if in crisis mode, they will take you immediately to the back and you will still wait. I was there for 9 hrs, voluntarily, and was not seen. After getting there, a nurse called me into a room. We immediately figured out that I needed a med adjustment but I still had to wait. And wait I did. I asked for a medication that I was way past due for but they couldnt give it to me because I hadnt seen the Dr. The nurse checked my files, asked me about prescriptions written for me by my primary,just to make sure I didnt forget if I had a prescription I forgot about. Next thing, they ask me for a urine sample. I guess I may have been a drug seeker at this point. 2 hrs later, still nothing. So I walked out. No one was at a desk for me to let them know but I wouldnt have said anything anyway. I would probably still be waiting because the patient that got there 10 min before me was in the back and still hadnt been seen. Ive never felt so disrespected, as someone with a mental issue, as I did waiting at this place that I voluntarily went to, acknowledging that I needed help, honestly feeling like they couldnt care less. I will never go to this place ever again. And they wonder why people self medicate.
I am not one much for negative reviews, but I feel as though that this is necessary to review this place. Unfortunately this facility is run very poorly. Apparently the techs are not paid enough because they are useless at this place. They are apathetic and indifferent towards all the patients and just watch netflix and youtube on their laptops all day. Honestly, all the techs currently there should be fired except for a few. I feel like this place has more of a prison atmosphere than a hospital atmosphere. This is possibly the reason no one wants to receive help for psychiatric problems. I honestly feel bad knowing that there are still people stuck in this place. Please do not send any loved ones here, they are honestly probably better off not going here. The psychiatrists only see you for about 1 minute a day, and thats if they even come in that day. Very disappointed in this place, I would love to work for administration and make it a better place though.