Quest Diagnostics Homestead PSC

925 NE 30th Terrace Suite 108, Homestead, FL 33030, USA

Category:	Medical Laboratory
Address:	925 NE 30th Terrace Suite 108, Homestead, FL 33030, USA
Phone:	+1 866-697-8378
Site:	secure.questdiagnostics.com
Rating:	2.5
Working:	Closed 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM Closed Closed

Location

Photos 22

Reviews 14

James Alicea

Made an appointment over 2 weeks in advance when I arrived and showd my appt confirmation sheet was told thats just for an appointment, there in nothing in the system for you and you need to call this number. so I have to got outside because there is no service inside the facility. I make the call and am told a fax ill be sent over in about 5 min so I return inside and tell them about the fax. few min later I see a fax coming thru the lady next to one im dealing with pick it up looks at it and puts it down says nothing like is anyone waiting for a fax for James " , I say after a few any fax yet ? I will look she says I said its probably the the lady picked up a few min ago and placed in down. I thick her name was MARIA . IT was my fax then Maria says is cant read bottom numbers to pit you in the system your going to call again.So agin I need to go outside why she cant call for me is beyond me she was no help at all . Finally was put in system and when I was called and they took my blood pressure it was very high gee I wonder why? Maria was rude, loud and not helpful at all, wont be going back there any time soon .

Jack Ford

My experiences at this location have all been positive as far as the procedure goes, my problem has to do with trying to contact the Homestead office directly, it cant be done. Quests centralized corporate contact system is so generalized that it is impossible to contact any particular location, or any human for that matter, to attempt to address a problem. They used the wrong insurance member # when they submitted my bill so the insurance denied payment. Sounds simple right? Call them up and give them the correct number so the can resubmit it and get paid, but its not humanly possible.

Joe View

5 stars for speed if you made an appointment. 0 stars for customer service. They treat you as if you were getting booked for jail. Front desk and most of the women staff need to take a class in basic mannerism. A few nice ones that know how to say "hello". You cant teach whats not taught at home. Overall its a pretty good place. Not there to make a friend, just there to get my blood drawn and go on my merry way. The rude staff helps remind u of that :)

Marie Wilson

I agree with all the other reviews that you can NOT call to make / change your appointment or ask questions you might have. This is an HUGE drawback! The waiting room is very tiny and cramped also. But I had to give them some stars because once you finally get called to the back to have your blood drawn, the techs are nice and do an excellent job.

Maruja Esquijarosa

Es una tortura sacar una cita no tienen español disponible la máquina no entiende la fecha y hora q le damos por favor alluden a resolver ese problema

Linda Yaremko

Ive been there a few times and never had a bad experience. Everyone was courteous. No problem with any staff members. Im surprised to see any negative comments.

Joe Talamas

No one answers the phone....EVER! You can not get the results or speak to anyone at this location. Terrible phone service.

Arlene Franco Galan

Just called to ask a question, and the person who answered was rude! worst customer service!

Ocean Power

Worse customer service ever. no answer from voice mail. no local office phone number.

Paul Henderson

They wouldnt answer the phone too busy told me to call back later.

Marilyn Ferro

Worker that takes out blood was rude, and forced patient to move.

Adrian Fernandez

Worst place if i can give it 0 stars i would