Penn Family Medicine

Reviews 7

TI

Tirzah Blair

Unfortunately, the office manager and support team do NOT have their patients wellbeing in mind. After numerous calls to the office manager and staff for help with a pre-authorization prescription that my husband desperately needed and an expedited appointment to be seen by our Doctor for urgent situation, to our disappointment we found ourselves in the ER. The manager never called us back, the pre authorization was never initiated (now day 4) as promised, and we were told several times we couldnt be seen until a week or so later. Im sorry, but this kind of service is absolutely unacceptable! At least call us back, or offer something, anything. My husband was having such difficulty breathing, severe asthma and chronic cough, he wasnt sleeping, or able to talk or work with out coughing up a lung, he was using his inhaler ever 1/2 hr, we needed help and this practice failed us. We now have a huge ER bill to deal with and still waiting on a pre authorization for a prescription. We are feeling very disappointed. I would not recommend this practice to anyone.

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KE

Kelly Landt

Horrible, unprofessional, unreliable. I left a message with the staff explaining that I was getting an MRI and needed a sedative for my claustrophobia. They hurriedly took my message and phone number and hung up without any further information. After waiting an hour for a call back, I tried calling again and only got their answering service. The woman told me the office reopens at 8 am and to try then. After several failed calls the next morning, the office finally opened at 8:25, picked up, and immediately PUT ME ON HOLD. 8 minutes later, someone finally came on and told me that the script was filled yesterday. I asked her why no one called me yesterday to tell me that, and her response was that everyone in the office leaves at 5. Hope it was worth saving the extra 30 seconds in rush hour traffic to get home. Way to put yourselves before your patients. Time to find a new doctor. Never going back here again!

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AA

Aaron Kelley

Unresponsive. Disorganized. After an appointment with Dr. Nolt to discuss a chronic cough, I was prescribed a z-pack of antibiotics. After these did nothing, I went for a chest X-Ray. The Doctor received the X-ray, and did not notify me. I called, and the receptionist (not a Doctor or Nurse) read me the results of the X-Ray , and said the Doctor would be in touch with next steps. No further communication. I have tried calling twice to follow-up, once at 11:30 am, and on a separate day at 1:30 PM , and on both occasions the entire office, was on lunch break; the call service that answered did not ask for my name or number.

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NI

Nina Rebmann

Dr. Nashleanas is a very thorough doctor. However, a few weeks later I needed an urgent referral for infectious disease doctor and my condition worsened. I left a message for doctor, the office never called me back, and I had to call back! Unfortunately, the support staff is inadequate here. I will be finding another doctor ASAP! RUN AWAY from this practice they DO NOT HAVE THE PATIENT IN MIND!!

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RO

Ron Wizly

Dr. Nashleanas was thorough and did not rush me upon first initial visit. However, I wasnt feeling well a few weeks later and called to make an appointment with her. I was told the earliest appointment with any doctor at the practice would be 10 days later. (And theyre not even available at lunch hour). Are you kidding? Unacceptable and I changed doctors.

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ST

Stu Warshawer

This practice is frustrating. Taking an hour for lunch every day means patients have even less of their own precious time to get in contact with the staff here, who rarely return calls promptly. My experience with them leads me to believe they are more interested in whats easiest for the office, rather than whats best for patients.

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EI

Eileen Cianciulli

Professional, empathetic, wait time 10min. Dignity, pride themselves on diagnostic first, treatment second..,. Never rushes out of the office.

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