Aspen Dental

Reviews 4

BU

Butch Heim

4 separate trips. Very high priced. Now I have a very sensitive tooth. Cant even chew on it. Went back and was told nothing was wrong and they actually gave me candy to chew on to see if it was just me. First of four trips was ok. Staff friendly. Said I had some credit because they make you pay up front and some things didnt need to be done. Great was my thought. Second trip the credit disappeared and my bill was more than quoted. Office staff was rude when I dared to question it. They blamed the techs as they dont understand the billing. Either way I had to pay the bill. Had to go for one more visit. Now the dentist seemed like she was in a hurry. Pain started on one of the teeth they worked on. Had to go for another visit. Same dentist I had previously so she again was in a hurry. Ground down on my teeth again had me bite a paper and said they are fine. I told her it only hurt when I was chewing. She actually gave me candy coated chocolate eggs to eat to tell her that. I am not a big sweet eater beyond that a dentist giving me candy. Wow. She told me if it persisted to come back. At this point I am not doing that. I cancelled my next appt. which they insisted I make for a checkup. My best guess in the whole thing is I didnt have any pain before and now I do so someone drilled a little too hard or misdiagnosed what needed to be done. Either way I would stay away. UPDATE 8/24/2015 I received a letter to have me contact the office to see what could be done. I decided to give it another shot and as I feared I made another mistake. The first thing that happed, which I actually appreciated, was that they kept the dentist who gave me the candy to chew on away from me. The dentist working on me brought up my x-rays from before my first visit. To remind you before I had any work done including my teeth cleaning. He looked over them for about ten minutes and then proceeded to show me a mark in between my teeth that was probably causing the pain in my tooth. He asked when I had my teeth cleaned last. My response was when you guys caused the pain in my tooth back in March and April. He then realized he was looking at old X-rays. He pushed on my tooth and checked it for temperature sensitivity. He tells me I have a fracture in the tooth. No X-Ray to show that. I did not have any pain in that tooth until it was worked on by Aspen Dental. He said I needed a crown. Then decided to check to see if I needed a root canal. The only one in the office who can do that is the dentist who they were keeping away from me. They asked me if it was ok for her to come look and I said fine. Then I hear them all (both dentists and assistant) go into the lunch room for a moment to discuss things. They come out and all of the sudden she is busy and can’t check but the current dentist is going to do it. Not sure how since I was just told the other one was the only one who could do it. He tells me I need the root canal and the crown. He is referring me to a surgeon for the root canal and then I am to come back to the office for the crown. I ask who is paying for all of this as none of this is my fault. I get no answer. They hand me a copy of my old X-Rays and a sheet with two highlighted names. They also hand me two prescriptions from Tylenol with codeine and an antibiotic. I have no infection and the pain only comes when I chew so I am not sure what the sense was for either. Basically I am holding Aspen Dental 100% responsible for what has happened. There is no way I am ever going to that office again.

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CO

Corinne S

Overall I was satisfied with my first visit yesterday. The x-ray tech was very nice, and after completing the x-rays, guided me to where I needed to go. When the hygienist came in (cant remember her name right now), I could hear her "tsk" at my x-rays, which didnt please me too much (as from what the TV ads basically say, theyre non-judgmental). However, once she noticed that I was becoming emotional over what she was telling me, she asked if I was ok. I explained that I was nervous and emotional and her attitude changed. She became more personable and calm reassured me that they were there to help me and whats wrong can be fixed. She also explained what would take place in future visits. After meeting and explaining to Dr. Goraya that I was not only nervous, but also emotional, he also calmly and clearly explained what needed done and gave me a few options as to what they could do to correct the problem, but left the decision up to me. Once that was done, I was taken to Stephanie (the financial consultant), who was so kind and patient with me! (Especially when I was trying to get some information from my mother via text message) She also helped schedule my future appointments. ... Since I had some extra time, I was able to get impressions done for work that needs done in a few weeks. Knowing that I had been emotional earlier, Dr Goraya asked me if I was doing better and not to worry.

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VA

Valerie Kline

I had an appointment at my family dentist to have a loose cap (or crown) fixed. Well, 3 days before the appointment the tooth #31, broke off at the gum-line.I called my dentist and was told we would wait for the appointment to do anything about it.Well, I went in for the appointment and my dentist said the roots would have to go. He also said that he couldnt do it and referred me to an oral surgeon. Well, I drove to the nearest oral surgeon only to be told that his earliest opening was September 5th. (this was June 30th) After some more running around I went home and called Aspen Dental.They had 2 appointments available that same day. I grabbed the first one and drove right over. Well, the staff there were VERY helpful and caring.They gave me a free exam and free X-rays and removed the roots that same day. (I had been pre-medicated because I have a knee replacement) Let me tell you, it was not easy, those suckers were in there to stay. Alma was my Hygienist and Dr, Goraya did the extraction. They were concerned about my discomfort and stopped often to check on my well being.And after the roots were removed they explained what tho expect and gave me gauze to bite on until the bleeding stopped. Thank you . Valerie Kline

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NA

Nancy Brouse

I would rate them minus 50. Some of the office staff were very pleasant. Business side rude and pushy. Went for a broken tooth with exposed roots. Extremely painful. Bottom line never asked me about my level of pain in fact never asked me anything, just told me what I would be doing. At the end of the visit when I asked about something for the pain or an antibiotic the dentist said he does not believe in giving antibiotics or pain meds. They then were going to schedule me to see the oral surgeon in possibly 3 weeks. Really, in possibly 3 weeks. Then went on to tell me how lucky I was to have insurance! Unbelievable, just after money. Did not care one bit about my personal well being. Also the entire office setup appears to violate HIPPA laws. From the desk were they interview you to the area where they work on your teeth, total lack of privacy. I did ask for at least a script for an antibiotic and received that. I then left with my broken wisdom tooth, my earache, headache, throbbing pain and total lack of satisfaction. I would never go there again. Wasted 3 hours of my day.

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