Goodlettsville Animal Hospital

Reviews 5

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Roy Ahoy

I had used Goodlettsville Animal Hospital for years for multiple pets and been satisfied with the service. However, what would be the last time I ever used Goodlettsville Animal Hospital was when I put them in the be boarded while on vacation. I returned from vacation, went and picked up my dogs. ( Chihuahuas ) When I dropped them off 2 1/2 weeks prior they were in top excellent health, very happy, no problems what so ever. The day I picked them up they were a mess. One was bleeding out the rectum. The others eyes were swollen. The one whos eyes were swollen had to have eye surgery where some type chemical had caused, eat away, etc. a hole in his eye. Needing the surgery, follow up care, prescription meds. Thankfully the other dog that had been bleeding out the rectum recovered without expensive vet. care. The one that needed surgery due to the eyes finally recovered as well but only after $ 1800.00 plus in surgery, medications and follow up vet. care. Needless to say that I did find another vet who took care of all these problems, did the surgery, etc. I tried on numerous occasions to get the office manager at Goodlettsville Animal Hospital to return my call to which they did not. I called numerous times hoping to speak to the office manager and was told they were not available. I called again asking to speak to the medical director / head vet. and could not get anyone to address my concerns or return my calls. I know beyond the shadow of a doubt that my Chihuahuas were abused by someone at Goodlettsville Animal Hospital while being boarded there. I boarded my dogs there and paid top dollar in hopes that it being a vet. clinic that my dogs would get the best and safest care and attention. I had always used this vet for all my pets needs. I will NEVER use Goodlettsville Animal Hospital again and I will advise friends, family, or anyone else I run across to never use them either. p.s. Them never returning my calls to address my concerns says so much about how little they care about peoples pets.

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Amy Wooten

I cannot say enough wonderful things about Goodlettsville Animal Hospital and specially Dr. Pelletier! In 2007, I started going to Dr. P on a recommendation from someone at my doggie day care when I lived in Inglewood and wasnt happy with my vet. She and others at Goodlettsville Animal Hospital provided amazing car for my bluetick coonhound Mo on a regular basis, and then when he developed a lung issue, they went above and beyond, sending radiology results to UT for further review. The day that Mo took a turn for the worst in June of 2011, the care and concern for both him and myself was above reproach. I was working in Franklin and made several trips to Goodlettsville that day ultimately to have let my sweet boy run free to the Rainbow Bridge. Dr. Pelletier was to leave to go on vacation that day and waited for me to get across town for the process, so she could be there with me. Something I will never forget! In June of 2012 I had moved to South Nashville when I got a new rescued dog, a German Shorthaired Pointer. Although I now live and work further away, I couldnt imagine having anyone else provide care for my fur child, and we still go to them to this day. They even recommended a behavior specialist when I needed some help! The staff and physicians listen and are attentive to the problem and general care for my pets, not to mention they are affordable. My dogs are my children and its wonderful to see how excited my kids are to see their doctor. They dont like going to the vets office, but once they see Dr. P, the tails just wag every time. She has gotten to know my dogs and me and helped us in every way possible. The convenience of Saturday and Sunday appointment times, I am sure are not convenient for the staff but they do it anyway! Highly recommend them in every way!

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A Private User

This review is very difficult to write, but not because of their business practices are lacking in anyway. I have seen reviews in other location on the web complaining about their prices...how they are too expensive for the services they provide. I cannot say if this is true or not, nor do I really care because I have learned that in this world you get what you pay for. Three days ago my little Rat Terrier became very sick after watching his companion, a toy Pomeranian, die of old age. We rushed him to see Dr. Gross at Goodlettsville Animal Hospital, and no sooner than we walked in it was like taking him to an Emergency Room at any hospital for human care. Sadly, he died of a combination of age and grief before I had time to confirm my choice of putting him down, and Dr. Gross had him brought into the room apologizing the entire time. After I confirmed arrangements for his cremation, I walked out to the receptionist and asked how much I owed for the emergency examination. They didnt charge me one cent for their time, though he was still an emergency case and they did their best to do what they could to save him. That is much more than a vet, and anyone who has had a beloved animal as a member of the family for years knows that finding a vet that goes out of their way like they have is an impossible task. Though I may never be able to own another dog because of the pain I feel, I will never stop recommending Goodlettsville Animal Hospital to anyone who truly cares about their pets. To those people who would complain about their prices, I strongly recommend that you go back up to how much they charged me for his emergency visit and then ask yourself if your current vet would do the same.

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Hectic Waffles

I took my dog to Goodlettesville Animal Hospital with a small red spot on the back of her shoulder area. They diagnosed it as a hot spot and sent me home with a treatment plan which included drying up/hardening the scab (very bad for puncture wounds). Three days later, large amounts of serum and blood were dripping out of her wound. I went back in to GAH and they discovered that my dog had a puncture wound (not a hot spot) and would need extensive surgery. When I picked her up several hours later, she had a cone shaped wound that was about 3" diameter at the top and 2" deep and another wound they had to make because she had developed an additional pocket of infection under the skin (due to the hardened scab). This new huge wound and the smaller new wound required constant care and took over a month to heal completely. None of this would have been necessary had this issue been diagnosed properly in the first place.

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Stephanie Edwards

Im new to the area and chose this vet based on the google reviews and proximity. I was not let down! Staff was friendly, office was clean and the appointment went quickly and smoothly. Dr. P was lovely, and very good with my kitty. They even allowed me to settle up still in the exam room, which was nice .. no toting a freaked-out cat into the waiting room to hang with the other scared animals while I took care of running a credit card. Will definitely be going back, and feel lucky to have a great vet so close by!

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