Town Center Dental

Reviews 6

LA

Laura Huddleston

Short Version: I was scammed out of $660, paid up front for a deep cleaning, which I did not receive. I was lied to during my consultation as well. This dentist sends out mail circulars advertising a $35 cleaning. Apparently, quite a few other dental offices employ the same tactic. Long Version: On January 3, 2014, I went to Town Center Dental for a 2pm appointment for a cleaning. I had a coupon for a $35 cleaning. I was then told that I also had to pay extra for a mandatory exam. Brittany, the office manager, said that Texas State law required an exam every six months. That should have been my first clue of the dishonesty that lies behind the scheme as many dental practices only perform yearly exams. After x-rays, I was told that I needed a deep cleaning with phrases such as "heart disease" and "irreversible bone decay" sprinkled in. If I didnt act now, the periodontal disease would progress further beyond repair. When I asked about the difference between a deep cleaning and a regular cleaning, I was told by Dr. Teresa Knott that a deep cleaning takes an hour and half and is much more intense and thorough to get to plaque that lies beneath the gum line. She described the ultrasonic tool that was used as if it was specifically reserved for deep cleanings. She said that a needle-less anesthetic was administered and that I could expect my gums to be sore. I was also told that Id be given a prescription-strength mouthwash. When I asked if I could just get a regular cleaning that day, she said no because it was just a basic polish. Brittany, the office manager, said I had to pay up front. I told her that I didnt want the prescription mouthwash or anesthetic to save on the overall cost. She said I had to purchase the mouthwash but could leave off the anesthetic. The total cost for the deep cleaning was $650 plus the $10 exam fee. This seemed like an unreasonable cost, but with the urgency presented to me, it seemed like the only option. Additionally, the cleaning was made to sound like an aggressive treatment plan to cure my periodontal disease. Once the cleaning began, I noticed that same exact tool was being used that I had experienced with other "regular" cleanings from previous dental visits to other offices. I asked the hygienist, Lana, about the differences between deep and regular cleanings. She said they were basically the same but that one took more time, about an hour and a half. This struck me as odd that the same exact tools were used, but I figured that since mine was a deep cleaning, it would take much longer. After using the ultrasonic tool, she did the standard amount of scaling, and then flossed most of my teeth. When I pointed out that she didnt floss the upper and lower back teeth, she just noted that I should include those in daily flossing. The entire cleaning took just over half an hour. She didnt even polish my teeth or offer a fluoride rinse. I have had a deep cleaning in the past (paid $75 in 2010), which took an hour and a half and did indeed leave my gums tender. It was not a pleasant experience, which is why I was shocked when I felt no pain or soreness at all. Additionally, there is still plaque on my teeth. On January 6, 2014, I contacted the dentist, Dr. Teresa Knott, to ask for a refund saying that Id be happy to pay for the basic cleaning I originally asked for as well as the x-rays & exam ($45). She said shed clean my teeth again if Id like, but did not offer to refund the $660. After contacting other dental offices, I learned that this is a completely unreasonable price even for a deep cleaning.

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IN

Ingrid Knighton

She is a great dentist, no doubt - but just lost my business due to an insistent, ignorant employee named Tabitha who insisted & asked the employer name 3 times after I had just told her-once, twice, then a third time, I would call her back at lunch with insurance information since I could not find my insurance card. What part of "I will call you back at lunch time, did this lady not understand, GOSH." If I say I am going to do something, I will....I have been a regular patient of the dentist and if you speak to them, they will tell you that, my word is my word. If you do not know the patients, do not be pushy & insistent, you are going to lose patients that Dr. Knott has had for years because of your ignorant mentality. They need to get a person like Tina who has the personality & relationship with the patients to be making these calls!!

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SK

skip991959

Im was a first time patient. They sent computer reminders to me on Monday and Wednesday of my appointment on Friday at 1:00. When I walked in at 10 till 1:00 no one was at the desk. Eventually, a flustered and hurried woman in scrubs and a surgical mask greeted me and asked for information. Then she returned and hurriedly entered my information in the computer. I was still sitting in the lobby at 1:15 so I left. If I didnt greet and receive my clients promptly and professionally in my profession Id have no clients. I may be different than others but I seek a high level of professionalism from people that intend to perform dental work on me. I had no confidence here. Theres a dentist on every corner so Ill keep looking until I find one that offers service on a higher level.

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TA

Tammy Carey

Recently moved from California with my family and so fortunate to have come across this office. Our experiences have been awesome to say the least. I have four children and have encountered several dental offices in the past. I can honestly say that this office has exceeded my expectations.The staff is truly amazing. Friendly, informative, knowledgeable, accommodating, and go above and beyond in every aspect. From the moment you walk in, you feel welcome. Dr Knott could not have found a better receptionist. Thank you, for making our first impression a great one! Dr. Knott has been wonderful! She is a terrific dentist and has given my family excellent care. I have the utmost confidence in her and look forward to her continued care. Thank You Dr. Knott!

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RO

Robert Grier

I may be the most "dental phobic" person on the planet!! However, Dr. Knott and all of her staff are outstanding in my opinion. They take great care of me, helping me manage my anxiety and making me as calm as Ill ever be at the dentists office!! I just went in needing quite a bit of work due to a broken tooth/filling. But the problem was that I was in a real time crunch because of upcoming holiday and business traveling. Before I knew it, everyone had made the necessary arrangements for me to get the work done that I needed in the time frame I had to work with. Not only did it get done, but it was painless!! I went in with a problem and came out with the best smile Ive had in many years!! Thanks so much!!!

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TO

Tony Torres

Hey, listen yall. Town Center Dental is by far the best dentist group I have ever visited. Tabitha, at the front desk, was friendly and prompt to get you checked in. My friend, Claudia, initially suggested I visit here back in 2013. I have been a fan of them them ever since. I have been to a few horrible dentists, so I know what low quality work is like. Dr. T. Knott is the complete antithesis of those shady dentists you may have met; she and her crew are kind, compassionate, and superb professionals. Visiting Town Center Dental is worth the drive, go check them out. "Ill be back." tony

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