Woodlake Family Dentistry

Reviews 4

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Charity Verre

We just moved from Wisconsin and were looking for a new dentist. I knew my six year old daughter had a cavity in one of her baby teeth so I booked a check-up. Their practice was close by and it looked nice. (We went to the Little Elm location.) Worst experience EVER! I was told by their ANCIENT dentist (side note, I realize that some older dentist are amazing and stay updated in the latest dental techniques...but because of this experience I will never trust one again) that my six year old daughter needed extensive dental work. He said she would need to be sedated, and would basically need almost every tooth in her small mouth removed or covered with (get this) METAL caps. After this very grim diagnosis I was shocked! While I was aware that my daughter had a cavity (she had a back tooth that was bothering her) and knew she would need some hopefully minor dental care, this seemed EXTREME. They also informed me it would cost over a grand (with our excellent dental insurance) I told them I needed to talk to my husband and discuss it with him. We both did some research online and asked that he only take care of the tooth that was bothering her and wait on the rest. He refused! He said all or nothing. He was incredibly arrogant and seemed shocked we would question him. We quickly decided this man would go NO WHERE near our child and got a second opinion. THANK GOD! Our new wonderful dentist was shocked at what we had been put through and was able to do all the work she needed (with white fillings) for under $100. This man needs to retire. DO NOT let him near your child. His dentistry techniques are so out dated most insurance companies wont cover them because of all the new much more efficient and cost effective options. To think that his treatment plan was to: sedate my child, knock out pretty much all her baby teeth and then put METAL CAPS on the rest is barbaric at best and borders on reckless treatment of a child at worst. This man should NOT be allowed to practice dentistry! Especially considering a second opinion of my daughters mouth confirmed that she had "some decay" but it "wasnt that bad".

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Amy Pittsinger

My experience here was unlike any of the others reviewed here. I was greatly looking forward to finding a new dentist close to my home, and chose this location after a good referral from a friend. I arrived 15 minutes early for my appointment to fill out new patient paperwork (as advised when making my appointment). I walked in just to be asked to leave and come back in 10 minutes because the girl at the front desk had not yet finished her lunch. She also said there was "something wrong" with my insurance, but we could discuss that when I came back. I was not offered a seat in the very nice waiting room, so I went to sit out in the hot car for 10 minutes. When I approached the door after my ten minute time out, it was locked. I waited a few more minutes outside. Once I was allowed back in I was told that my insurance was not in effect until a few days later. I was advised to check with my provider to figure it out and reschedule (no help or details offered). This information was incorrect, my insurance had been effective for a whole year, and when I got home I called to check with my insurance company they assured me that everything is effective, and there had been no inquiries to my account from any doctors office. AND I received no call to tell me this ahead of time. Before I took time off work for this appointment. I understand that things happen sometimes, and that the Doctor of a practice is not always aware of the way things are being done at the front. So I decided to give the Doctor a call to let him know why I had cancelled my appointment and why I would not be returning. I left a message requesting the Doctor to call me back to discuss a problem that I had during my visit. I got no such call. In fact, I would not be surprised if he did not even receive the request to call me. To state the least, I hope he gets on Google to read reviews on his practice so he will hopefully get a little insight since his staff does not seem to care about quality patient care. I hope the rest of you have a much better experience than I did, good luck!

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Cynthia Hernandez

Its taken me a while to finally write a review about this place. Its a great looking office with some great amenities like coffee, computer station while you wait etc. However, my experience was terrible. The main reason I went to this office was I saw an ad somewhere where they claimed to be conservative. Ive had some bad dental experiences in the past and a conservative diagnosis was important to me. They mustve mentioned that they were conservative some 6 times in the ad. Sadly, my experience was quite the contrary! They are extremely aggressive in their treatment diagnosis and I was shocked to see that my son needed extensive dental treatment when all he was complaining was about sensitivity in one tooth. This treatment would cost me over $400 out of pocket and my son apparently had several cavities that he did not know about. I immediately grew suspicious and refused treatment. A few days later, I went to another family dentist (single location office, not a chain) and he didnt seem to think my son had more than a small cavity. It cost us under $50 out of pocket with our dental insurance. As much as I wanted to like Woodlake Dental, I think Ill be warning my family and friends to stay away from this clinic and other clinics owned by DFW family dentistry. Note: The owner seems to indicate that a new doctor is more conservative, but Ill pass. Fool me once, shame on you, fool me twice! One of my friends just mentioned she had a similar experience in their FW location. Avoid.

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Lindsey Bocanegra

I am really not one to complain or leave bad reviews, but I work at a medical office and felt the customer care here was so low that someone needed to hear about it. I called 5 times within a 3 week period trying not to bombard the staff but still trying to get my situation taken care of. I initially called about getting some teeth extracted and the lady was very happy to help me. She had me send over my x-rays to an email to save me the drive and appointment time for a free consultation, but that is where the care ended. She said it would be later that day or the next day when I would hear a response. Every time I called after that for the next 3 weeks I had to re explain my situation and the staff seemed to start over every time. I was finally given a call back by Amanda stating that they would not be able to perform my service because the doctor is now too far away and he travels. Please explain to me why the staff did not know this beforehand when I called? Anyways, a simple returned phone call or even a explanation that they were going through some surgeon difficulties and I would be better looking elsewhere would have helped. As an office manager of a medical office, I would never allow my staff to let a patient fall through the cracks in such an obvious manor and then give zero apology. A simple sorry can go a long way.

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