Pouchot Dentistry

5659 Parkway Dr #140, Gloucester Courthouse, VA 23061, USA

Category:	Dentist
Address:	5659 Parkway Dr #140, Gloucester Courthouse, VA 23061, USA
Phone:	+1 804-210-1246
Site:	pouchotdentistry.com
Rating:	2.7
Working:	8AM–5PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 7

Reviews 9

Kim Reiss

Dr.Pouchot has been my daughters dentist for the past few years because we live in Gloucester and there are not many to choose from. However she had her teeth cleaned a few months ago and a set of xrays done. That in itself was pricey, but in order to see the wisdom teeth that required another set of xrays which would have been another amount. During this time she had no dental insurance, my job offered dental and we took it. So the ins. was able to back date to a few days prior to add her to coverage. I had to call and ask about the refund I would get. Front desk says , yes you have a credit on your account. I asked for the refund instead of the credit. I was told it would be mailed, 2 weeks later no refund. Called today and was told it could be picked up by 1, I called to tell them my mom and my daughter would be in to get it for me. That wont work because my 16 year old is a child(also a patient) and my mom is not on any forms (but yet she is the one who takes her because I work in Williamsburg). I could see this if we were new patients, but we are not. I even asked if a consent form could be faxed to me, I would sign it and fax it back and my mom could sign her part in front of the office staff when she got there, the answer was no, they need the original. Think its time to find a new dentist. Even if I have to find one in Williamsburg Im sure the customer service will be 10 times better then what we receive at this office. So yes I am irritated.(1) I was never contacted and given the option to have my refund sit there as a credit or mailed to me. (2) I was told it would go out the next day and 2 weeks later its still sitting there. (3) My daughter who is their patient and my mom who takes my daughter , neither of them are allowed to pick up my refund. (4) This maybe my fault but I never knew the first set of exam xrays was not part of the "regular" xrays.The price just kept going up and up and up. The bad thing about living in Gloucester is your limited on services. I do plan to go out of my way and find a dentist that is good and one that has great customer service.

Matthew Stockwell

After moving across the country and settling in Gloucester, I looked for a dentist for my family. We started coming here about a year ago and everything was ok up until our last visit just a few weeks ago. My daughter was told that she had a cavity and became very upset at the thought of getting a shot in her gums. We had already been told that they do not have laughing gas or anything to help calm children that need work. Therefore, my wife went in after the appointment and asked the receptionist if they could recommend a pediatric dentist that we could take my daughter to. Dr Pouchots wife was there and she proceed to tell my wife about how we should be taking better care of her teeth and how candy would cause cavities. The receptionist then began to tell her the work that my daughter has had done. As Dr Pouchots wife handed my wife the card to another dentist she stated that if her 14 month old needed work that is where she would take him but "I brush my sons teeth and he even brushes his own teeth so we make sure he wont have that problem." My wife took this as a personal assault on her as she ensures the children brush at least twice daily. Cavities happen! Instead of her becoming upset and saying/causing a scene, she walked out. While we have never had any real issue with the doctor himself, we just could not believe the events that took place. Bottom line, office staff should be better trained before they find themselves in a lawsuit or maybe because they are in a small town they dont worry a lot things like that. Talking down on a patient, especially a child, is unacceptable and downright wrong. We will be looking for another dentist, one hopefully where the dont judge children and then make them feel bad if their teeth are not perfect. If you have young or small children, this is probably not the best choice. ----sorry for any misspelled words, wrote on iPhone

Heather Susee

Best dentists weve ever had! Everyone is kind and courteous from front desk, to assistants to dentist and wife! They send us reminders about our appointments and birthday and Christmas cards. Theyve seen us at a moments notice when my husband had severe tooth pain and didnt know the cause. They were very helpful and referred him to a specialist when they determined it was a major need that their office cover. Ive never seen such an immaculate office. They take the utmost care for hygiene. We have a good rapport with Dr. Pouchot who gets a good laugh out of my husband and I competing for good plaque scores and he is very encouraging and doesnt chide us when we havent flossed enough! Thank you for the 5+ years of service to us and our extended family. We will miss you as we are moving to another state soon! God bless your business as you have been a blessing to us!

Kathleen Jones

Based on my experience Dr. Pouchot is one of the best dentists around - in Gloucester or on the Peninsula. He provided the most thorough examination I have experienced with a clear explanation and diagnosis. I have always been treated with courtesy and respect by everyone there. I recently lost my dental insurance so have done a lot of pricing of services. I found Pouchot Dentistry to be competitive and helpful which was great because I prefer to continue to go to Dr. Pouchot.

Tammy McCauley

Absolutely love Pouchot Denistry, from the wonderful receptionist, the assistant in the back office , all the staff and Dr himself! They made me feel very comfortable and were very understanding about my needs and my daughters needs. Highly recommend Pouchot Denistry to anyone looking for a great Denistry! They remembered things that happened in my personal life and asked how things were going at my following appointment!

Gary Nevitt

The worst and disappointing experience in every way. There was no follow up call for recommended work. Cleanings were hurried and I feel a waste of time. Billing turned into fiasco and the error was on their part. I was force to rate a star to get this published. Pouchot may be a decent dentist but staff is the weakest link and needs to be replaced.

James G Deavers

My experience has been nothing less than exceptional with Dr Pouchot and his staff. Appointments are always on time, usually get taken in early. Friendly services reminders, clean, pleasant waiting room, office. I recommend Dr P to anyone without hesitation. James G Deavers

Tiffany Whiteford

This is a great place, has always tried to make everything as painless as possible and always does a great job!

Stacy R

Rude wife never again