Sentara Nursing & Rehabilitation Center

Reviews 4

RO

Rose Dahms

My husband was sent there by his doctors two times and we had several issues due to very limited help, the facility staff tries to do there best, but there were many times where one nurse was running the show at night. My husband was supposed to be in bed 100%, other than bathroom, and he rarely could get water or ice in his room, he is diabetic and when his sugar went to low, there was rarely anything for him to eat to have to bring his sugar up. I had to bring him those supplies for night time so that he didnt go without. Thankfully i was able to get there often so that i made sure he had what he needed. The food was terrible and the coffee was so bad that the 20 days he was there, he never drank any, i would bring some from home.. When we called the facilty the first time he stayed, we had called for an itemized bill it took months to get it, we had to call and call, and finally called the administration to speak to him so that we could get a bill. On his last stay, there now doing the same thing, giving us the runaround about the bill again.. Although the facility looks good, its far from running properly, apparently they cannot keep help, and when they call people in when someone calls out, no one wants to come in.. This is a bad sign. If you want facilities like this to run better, you need to take care of your staff. This last time there on April 14, 2016, although on a pic line and new his was being transfered from the hospital there, he was there by 6 in the evening, and the only thing he got for meds was insulin, because he begged for it, I was told that he had not been transfered so he probably would not get his meds till the next day. I found that to be totally ridiculous. My husband had mercer, and to get his antibiotics he had to wait till the next day. To me that was totally unacceptable. This place needs to step it up on there medical care.. While he was there although he couldnt bathe on his own, was rarely helped to get in the bath and washed up..

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CH

Charlotte A. McDowell McDowell

I give Sentara Nursing & Rehabilitation a poor rating. My father was admitted on 9/23/2013 after his knee replacement surgery. The PT and OT staff are great! The nurses, I will let my comments/expereince speak for it self and about the facility. On 9/24/2013 my father was complaining about his catheter hurting him.. When the nurse came in, she had told him b/c he had 2 more hours left on the CPU unit. (For his knee exercise). She would come back then too remove the catheter. She could have stopped the CPU machine to remove the catheter and then re started the machine. The nurse removed the catheter @ 5:00 pm after I called the nurses station and made some noise. My father had been complaining about the catheter since 2:00 pm when I first spoke to him Later that night.( 9/24/2013) my father called the nurse around 11:00 p.m wanting his pain medicine, about 15 minutes later he used the bathroom on his self. He called the nurse again for the second time after he used the bathroom again on his self.. Needless to say. My father had to lay in his urine from 11:00 pm 9/24/2013 to 8:30 am 9/25/2013 and did not get his pain meds until then.

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AL

Al Markel

There are people that are very good. Meals not so good. Kind of sad when you need someone to come to see you and you wait a hour. There is a very severe problem. Say you ring the buzzer because you need someone quickly. Waiting time can be a long time. Then you have no other way to contact someone. This is not good at all. Particularly if some Passes away.

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TJ

TJ Sampson

While visiting a friend, I was pleasantly surprised at how nice the facility was. Not what you expect from an elder care/rehab facility. Very clean, bright and well decorated. The staff is friendly and experienced. Very nice

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