Hewlett Animal Hospital

Reviews 3

RO

Rotem Berenholtz

Part 1/2 If I can leave a zero star review I would. I work in the area of hewlett so I believe In Giving business to fellow neighboring businesses. My experience started in feb 2016 when I enthusiastically started my research for a dog hotel for Lucy. Lucy is a 38 pound lab mix. We were quoted $40 a day. That was pricey but acceptable considering their debunked sales pitch of 3 walks a day and 100% cageless boarding. Their pressure to put a deposit of $40 to secure out spot for our dates of vacation was logical so we called with a credit card and secured the dates. We always are very respectful of policies and like to cooperate so we asked what were the refund policies. We were assured that we would not lose the $40 in the even that we would not travel. Later in my story you will see how their "organized mess" is designed to overcharge and steal depoists while overcharging for false services. Three days before our flight to Mexico in 2016 for our Passover vacation we found out we were pregnant. We were not worried about our $40 deposit because we were assured by Fern that we would not lose the money and we can use it towards the next boarding plan. We were ok with that because they a) we were more concerned about travel plans that had to be cancelled and unexpected pregnancy dealing with doctor visits and a sharp 180° switch in future plans. After all- at this point our stake was $40 and a great stag that was smiling and selling something we really needed. Fast-forward 12 months later to today. We came to pick up Lucy after we dropped her off last week. We cooperated with all their rules. We got the name of the shot that she was supposed to get so that she wont give anyone the flu. We asked our vet at north shore animal league if they offer it. Indeed there is such a thing as a flu shot and they offered it to us for $10 cheaper then at Hewlett-Animal hospital. However, if you remember from the beginning of my story, I believe in supporting local businesses so we decided to give them the overcharged $45 they asked for the flu shot. The person that admitted Lucy into the boarding was wearing scrubs and a stethoscope. More of a salesman than a doctor. We have experience with scrubs people wearing a stethoscope around there neck. Never in my life have I felt so degraded as if the man in front of me was wearing a costume to blend into a sort of medical title of some sort. The reason I say this is because Lucy went for a checkup several weeks before we sent her out to this place and we got all check marks. Healthy as a well kept dog should be. We take pride in the rescue dog we adopted and the life we saved. Still not a reason to take advantage of us. He was selling us dental work for the dog. Scaring us that if we dont take care of her teeth soon it could get even more pricey. When I asked him how much he felt the hook catching on my upper lip and his immediate con-artist response was "well just the anesthesia could be several hundred". He continued to tell me that we should just be in touch after her boarding and schedule a regular vet-session. THAT SEEMED ODD BECUASE WE WERE STANDING RIGHT THERE IN A VET-session FORUM. WHY SHOULD I BOOK A SEPARATE APPINTMENT JUST ASKING WHAT THEBPRICE WIULD BE. I didnt feel completely uncomfortable at that point but I wont say that it did not put me on alert for a scheme concept here. We continued with the check-in progress. . . Remember last year my 38 pound lab mix was quoted at $40 per night ? Well prices didnt go up but if you cheat the scale and try to pull a fast one on a customer that doesnt know how much their k9 weighs then you can log them in at 52 pounds. Yes reader, yes, they wrote the wrong weight of the dog so that we can be in a different tier for being charged more. Well I can tell you that I know how much I weigh and my wife and my children too becuase I am involved in my pediatrician checkups, our obgyn check-ups and yes my veterinary visits too.

VI

vincent chieco

I cant speak of the Veterinary care at this location but the boarding prices are deceptive and you will not leave there feeling like your pet received the care he/she should have. I picked up my dog at noon today and was told that "he had a great time" and "we just walked him" only to be surprised by him immediately peeing in front of me as if he hadnt peed in days. I mean once inside, once outside and once when we got home. Not marking but full on peeing. I was also told that they didnt feed him in the morning because he might throw up on the drive home?? And if I wanted him to eat prior to picking him up I should have told the receptionist who is about as friendly and welcoming as a bartender at a dive bar. I was also charged $100 for flu vaccines even though he received a parainfluenza vaccine and a clean bill of health for boarding prior to boarding him hear from my vet with full documentation. When I questioned her about the two charges for vaccines at $45/each she first told me it was one vaccine and the other "should have said a fecal exam which came back fine" When I told her that was done at my vet visit and was on my Vet documents she put me on hold and told me it was two different flu vaccines he received, not the fecal. So why would she say it came back fine? Nice profit center. And last I was told that I can pick him up before 1pm on Sunday or on Monday for no additional charge. "Besides we wash all the dogs on Monday so if he stays he will get a bath." I thought great theyll bath him if he stays till Monday. Well they did and charged me $60.00 for it. I blame myself because I shouldnt have waited until the last minute before my trip to choose this place but after 25 years of owning and boarding dogs I have never seen this amount of gouging before and I thought you should know.

NE

Neiv Bar

I keep my dog at Hewlett Animal Hospital for Cageless boarding and would never keep my dog anywhere else. Where most pet hotels allow your dog to run in a large room for 8 hours per day and then cage the dog at night, Hewlett Animal Hospital is completely Cageless. They provide a tailored experience for each animal. I know my dog, a smooshed face French bulldog cannot run around for 8 hours due to risk of exhaustion. Also, at the end of the doggy day, my dog will get an enclosed space which looks like a room with a couch and blanket, toys and lots of attention. So if you are the dog owner who wants his dog to be cared for based on its particular needs and breed type (rather than a one size fits all), then Hewlett Animal Hospital is the place for you. Plus, my dog is not a caged dog, we dont cage him at our house. To all of a sudden cage a dog whose not used to it would cause my dog stress. I wouldnt keep my dog anywhere else. They are the best.