Millbrook Family Eyecare

Reviews 4

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Andrew Garcia

Not an independent eye doctor... get ready to be pressured into buying glasses from their boutique. I recently visited Dr. Steven Cohen at Millbrook Family Eyecare for an updated prescription, including a PD, as I needed to purchase specialized glasses for a sport a participate in which required an updated prescription and pupillary distance ("PD"). Generally the experience was fine, the receptionist was polite and helpful, the wait time reasonable, and both the doctor and his assistant were pleasant. I also had the benefit of learning my eyesight had improved to the point where I no longer really need corrective lenses! Unfortunately, all of this goodwill was lost when the doctor sat me down in what appears to be an affiliated / connected optical boutique (I had mentioned maybe keeping glasses to drive at night). When I told Deborah, whom I believe is the optometrist, that I did not intend to purchase a pair of glasses that day she directed my back to the receptionist to pay for my appointment. I asked Deborah for my PD, which I had told the doctors assistant I needed during the eye exam and she indicated would be provided, Deborah told me that I would only be provided my PD measurement if I purchased a pair of glasses from them. She also got very aggressive about whether I intended to purchase glasses from somebody else, to which I informed her it was my right as someone who had just gone to an independent eye doctor for an exam and prescription. Deborah told me I could have my prescription, but that it would not include a PD, and only she as the optometrist could give me my PD. I told the doctors receptionist that I would refuse to pay for my appointment and prescription unless I was provided the PD measurement I had specifically stated as one of the reasons for the appointment. Low and behold, Deborah provided me with a prescription including a PD. When I asked how she could do so without taking a measurement, she informed me that it was in fact part of the exam and part of the prescription. Sadly, I will not be going back to Millbrook Family Eye Care, which is unfortunate because most of the experience was quite pleasant.

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David Merena

I had been a patient for 10 years when owned by Dr. Krall. When Dr. Peryea took over I continued as a patient until recently. Though my eyes have an astigmatism and are hard to get the right prescription it is not impossible. After 4 visits to correct my glasses I requested a call back from Dr. Peryea to talk about the problem. After receiving no call I requested a second time to speak with him, I still received no call. Thinking maybe my request did not reach him due to a clerical oversight I called a third time and a call from him to see what else we could do as the last pair of glasses were very close to what I needed. Again no call back. I then went in personally and picked up my glasses and requested a fourth time to receive a consultation by phone. His receptionist said I will leave your records out for him with another request so he will not miss it. Again much to my dismay, no call. This is unacceptable and unprofessional. On another occasion one of the technicians spoke to me as if I was a child and became visibly angry with me because she had to look for me as I was standing near the front door talking on the cell phone so as not too disturb other customers. " come on David , come on David, lets go NOW" was her response. The receptionist had to apologize to me for her behavior as did the doctor. This would all appear as the Doctor decided my case was too hard with too many repeat visits and wanted to end our doctor patient relationship. A direct call to me to that effect would have been polite and professional.

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Rory Kirchner

I had a similar experience as a poster here with Deborah-- she tried to pressure sell me glasses, and when I said I didnt want them and just wanted to get my prescription, she got irritated. She actually lied to me, telling me my insurance wouldnt "split the coverage" and said if I got my checkup there I also had to buy glasses there. I have done this other places so I know it was BS. She misrepresented what "split the coverage means". This is what the Davis Vision website says about that: Can I split my benefits? You must select eyewear within 90 days of receiving an eye examination from a participating provider. Otherwise, your eyewear benefit will not be available until you are eligible for your next eye exam. Also: You may split your benefits by receiving your eye examination, spectacle lenses and a frame or contact lenses on different dates or through different provider locations. To maximize your bene t value we recommend that all services be obtained from a network provider". The actual eye exam was awesome, 5 stars. My interaction with Deborah was one star. That lady should be fired. Do not buy glasses from her and reward that behavior.

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m m

I wish I could give less than one star. I made a first time appointment for my parents (ages 96 and 88). When we arrived, we were told they were not in the system. No appointment. And the receptionist did not even look at us. No apology. In speaking to others at my folks senior residence, apparently this happens quite often. It is known there that Millbrook Family Eyecare drops appointments and has rude staff with no accountability whatsoever. Whoever runs the office is thoroughly incompetent - why would I trust them for eyecare? We left and went directly to Eye Appeal in LaGrangeville; they took us right away and were terrific. Do not give Millbrook Family Eyecare any business, they are not worth it. There are plenty of other opticians in the area who are professional and do not abuse their clients.

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