NYU Winthrop Hospital

Reviews 3

HE

Heather Nitschke

TERRIBLE hospital. Ive been here on three separate occasions, and each one was absolutely horrific and included a 4+ hour wait for emergency care. I cannot stress enough how HORRIBLE this hospital and ER is. I dont know if its a case of being understaffed or under-trained, but avoid it at all costs unless youre pressed for cash and looking for a good lawsuit that will pay for a nice vacation home in the Hamptons -- if thats the case, Winthrop will give you plenty of ammunition for medical malpractice and/or neglect lawsuit. 1. Brought in a teenage boy I was watching after he fell ice skating and had SUCH a severe concussion that he had memory loss -- extreme memory loss, as in he could not remember how to spell his own name. He was brought to Winthrop on a stretcher with a neck brace, strapped down to a back board, and was left on a gurney for 5+ hours in the ER hallway. Not a single doctor or nurse saw him in those 5+ hours, except to tell him he wasnt allowed to drink anything, or even suck on an ice chip, because of his head injury. 2. My husband ended up sitting in a chair in the ER for 4+ hours with appendicitis, and all they gave him was a blanket. He sat, in excruciating pain, for over FOUR hours with no one attending to him, checking on him, or even offering a gurney to stretch out regardless of the extreme nature of his pain. 3. I was brought in after a fairly severe car-accident, where I was rear-ended at a stop light by someone going 40mph. Though I came in on a gurney and backboard, I was told to sit in a chair (after saying I had pretty substantial back pain) and was left sitting in that chair for 4+ hours. Each time my husband asked how long the wait was, he was told there were 4 people ahead of me and they had no idea how long I would wait. However, the nurses had plenty of time to order their late-night dinners, take breaks, switch shifts, and legit play Candy Crush on their phones. After waiting 4 hours in enough pain that I could not sit any longer, we decided to leave. When we asked for paperwork to send to the insurance company, we learned they never even checked me in. BONUS: While waiting in the ER, a woman came in with her daughter, went to one of the nursess at the counter, and said her daughter was having an anaphylactic reaction and couldnt breathe. The girls face and throat were visibly swollen, she was coughing and wheezing -- and the guy behind the counter just stares at them, and tells them to step aside and away from the counter. When the mother stood her ground and repeated, even louder "ANAPHYLACTIC SHOCK," the nurse rolled his eyes and gestured to a room behind him and said, "Okay, okay, just go in there and someone will see you." And essentially left them there. Awesome. (Please note, that "awesome" should be read with dripping, scathing sarcasm) Oh, plus? They have no place to park for the ER that you dont have to pay through the nose for. In each of the three times Ive had to go to that ER, Ive had to park in their paid garage. Im not a conspiracy theorist, but for real, when you have to pay by the hour for your spot, no wonder youre stuck waiting for 5+hours.

SA

Sara Anne

This hospital is the worst place to deliver a baby and recover! WORST! When I had my baby, they had shared rooms. Which is absolutely ridiculous. Come on! We are in 2015 and we still have to share rooms with other woman and their babies! Now this is why I am writing this review. A nurse assistant there, should be fired. She was rude, and did something to my child that I will never forget. She came in one morning to check our vitals. My child just finished eating so she spit up a little and coughed. This nurse proceeded to SMACK my child hard on her back that my baby began screaming crying on the top of her lungs. I was so sore from my C section I couldnt even stand up, so I yelled at her "Dont hit her that hard!" She turns to me with an attitude and rudely says "Well she was choking". I said no she was not, she is screaming crying! Now this was not just a pat on the back. She was smacking my baby. She then proceeds to turn my TV on, while I was trying to rest and BLAST on full volume the channel on breastfeeding. Do I really need to wake up to boobs in my face on TV?! Im a mother, not a f-in idiot. The lady next to me in the room got so mad, she thought I turned the TV on and yelled at me to lower it! I had to buzz the f-in nurse to come back to the room and turn it off. She got annoyed and tells me I should watch it. I felt like throwing the damn remote at her. Dont you f-in tell me what to watch. Secondly, the nurses should NOT tell mothers to only feed the babies 15ML at each feeding. That is false information. Because they told me to do this, My baby lost 2 pounds in 2 days!! They would not let me leave the hospital, and told me they have to "keep my baby to monitor her!!!" I was crying and so worried and upset. Finally when I took her to the pediatrician a week later, he said that is ridiculous they are telling mothers that. Babies will eat and stop when they are full on their own. Now lastly I will just say - to the nurse that smacked my baby, who was rude, who treated me like I was an idiot, and took advantage because I was helpless and couldnt move from my C Section, I want you to know I am NOW in my right frame of mind, I hope I never run into you someday you son of a b*tch. And I hope you learn how to treat these mothers and their newborn babies. Because one day you will get fired for laying your hands on someone elses child. You are lucky I wasnt the one to do it.

C

C

I reported a very bad encounter with a very rude ekg tech Jimmy Saliba in the ER at Winthrop Mineola NY to his boss ER Chairman Barry Rosenthal M.D. and was told he had to wait until the tech returned to work one week after receiving my complaint. Then the chairman sent me the techs version of what happened and it was clearly different from mine, but that was expected since the tech wants to keep his job. However, at the end of the techs statement, he did admit and I quote he was "frustrated...and that could have been evident in the way he spoke" to me. The real alarm came when the chairmans response was very matter of fact stating: since its two different accounts there are no winners and there was nothing that could be done. I spent over 6 hours in the ER with my family only to be met and treated rudely by by EKG Tech Jimmy Saliba then I did my due diligence to notify his superiors only to be treated with zero customer service again. There was no acknowledgement that what was done to me was not right and that it was unacceptable instead the ER Chairman Barry Rosenthal said and I quote "I think everyone should be friends and we move on." My child goes to the pediatric center, I attend the wellness center and her father only visits this ER and with all this business this is what you can expect Winthrops response to be when you encounter a rude employee that treats you disrespectfully. The employee Jimmy Saliba did exactly what the established culture, set forth by his superiors at the top, have and will allow at Winthrop. Winthrop is a haven for treating patients and there families with minimal respect and empathy based on my experience from Jimmy Saliba and Barry Rosenthal. Advice: Winthrop you should take a page out of Jeff Bezoss book, he holds the industry standard at Amazon for companies who actually deliver excellent customer appreciation and service. Mr Barry Rosenthal, I doubt you are in Jeff Bezos league of bosses.