Schaeffer Eye Center

105 Brookridge Dr F, Madison, AL 35758, USA

Category:	Eye Care Center
Address:	105 Brookridge Dr F, Madison, AL 35758, USA
Phone:	+1 256-325-9465
Site:	schaeffereyecenter.com
Rating:	2
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8AM–4PM Closed

Location

Photos 8

Reviews 18

Andrea Layden

April 28th I went to the dr at Schaeffer Eye Center in Madison. I was dissatisfied with the service, wrote my $10 copay check and got the hell out of there without filling my glasses prescription. I felt like a mark insread of a patient because they kept pushing upsell products. Progressive lenses this, no glare coating that even in the exam room! I went to discuss costs while my eyes were dilating. The cost of the coating alone is astronomical. I asked if I really needed it and her answer was "I wouldnt wear glasses without it." Thats great. But not at all what I asked. As I said, I left without glasses after paying my copay. (I did drive myself home with dilated eyes. I was not offered any tinted protection when I left nor was I informed how long it could last) Just YESTERDAY (6/1) the $10 copay check hit my bank account causing an overdraft. I called to see what the hell happened. The lady told me their system had been down and they couldnt process payments for "a while now." THEIR SYSTEM HAD BEEN DOWN. As in an internal computer program that does ACH couldnt process payments and they just sat. Let me rephrase: for over one month they did not process any payments because it was easier to not get paid than take checks to a physical bank. Thus screwing up my and potentially hundreds of others banking.* WHAT????!!!! WHO RUNS A BUSINESS LIKE THIS??!!! I was already not coming back. They didnt need to make the decision any easier. *I understand it is my responsibility to maintain my bank account and ensure checks are processed. This was still a shock to me as Im sure it was to many others.

Daniel Marchand

After combining my EyeMed discount and FEP Blue Vision plan for 3 years Ive been told you cant do that and you must pick one. Upon further research and a call to BCBS, Ive determined this to be true, and the fact that they did honor both was a mistake in my favor for the past 3 years. Im still a little annoyed at the way it was handled as the manager looked at us like crazy people when we said we have been doing this all along (since I changed insurance plans) and this is the first weve been told it cannot be combined. Overall I like the Madison location better, a bit less selection on glasses, but not as busy. Started in the University Drive location since they do Saturday appointments (Madison doesnt). FYI: for contact wearers this place charges a $75 fitting fee (with insurance), Walmart is only $30... contacts are contacts are contacts... I did a contact exam last year and got sticker shock at the register, but my fault for not asking first.

Shavonne Lang

My experience today was very unpleasant. I came at 11:00 for an 11:30 appointment. There were issues with my insurance coverage and at that time all else was pushed to the side. They never asked for another payment option. Basically theres nothing else we care to help you with today so goodbye. I had two pair of my son eyeglasses with me that needed repair and they wouldnt even look at them. 15 minutes after leaving I stopped at another eye exam location and they helped me and fix those eyeglasses immediately free of charge.

Sabrina Faer

What a bust! They had no problem selling me a pair of glasses with all the trimmings ($1200) but when it came to needing a repair on the frames they told me there was nothing they could do. Since when do you sell a product and then not support it with repairs?! I spent so much money on these glasses and have worn glasses my entire life (50+ yrs). I have never had anyone ever tell me...there is nothing we can do. I have no faith in this company and will go out of my way to make sure others are aware to BEWARE!

Ahsanul Majid

Dr Tucker!!!! Its hard to believe that he is a doctor or a money sucker? I had a terrible experience there and that was my first and last visit there. I could very well understand they doing all those tests just to make money. In my case the nurse said everything is good but the doctor said its not and requires different tests. Before having the report he was telling about it. I wanted to see the report and he replied its not with him! I dont recommend anyone to go to him in future.

Vicky Goodwin

I bought $900 glasses from them in July, and the nose piece fell off a few weeks later. They repaired it but said the place where it screwed in was stripped so it might not hold. Sure enough, a week later they both fell off. I took them back in and they repaired them again, but admitted they were defective. I asked to have them replaced and they refused! They said they would sell me new frames for 20% off. The same ones with the same problem and no warranty!

Karalyn Webber

Why pay $600 to $1200 for a pair of glasses. Discover Costco vision department. I bought new designer frames with progressive lens for about $200. And I love them. And, I get free service, such as adjustments, replacement parts...whatever....anytime I need them. You are not getting better glasses just because you pay an outrageous price! You are getting regular run-of-the-mill glasses at an enormous price.

Tracy Anderson

Pharmacy sent over multiple insurance authorizations to the office for the prescription Dr. Tucker prescribed and each and every one of them went unanswered/unreturned. I have spent three weeks trying to case paperwork, when all that is needed is a signature. This is unprofessional, causing needless stress and suffering. The office is careless with paperwork and doesnt care about the level of patient care

Italian Guy

Horrible Experience, I lost my Job with the Government and temporarily was on Medicaid which they take. They treated me like a second class citizen, rude, obnoxious, unprofessional. I couldnt believe how unpleasant and unprofessional and dont even get me started on their outrageous pricing. Not only will I never return Ill make sure to spread the word of this horrible joke of a Business.

Rachael Mink

Prescription was late getting to my husband who was being deployed. They said glasses would be there on time. Came day after he left. I picked them up, shipped them quickly to Hawaii before he left on a boat. They gave him wrong prescription and ordered wrong color lenses for his sunglasses. Terrible experience. DO NOT GO HERE!!!

AD Williams

Dr Kennedy, Leslie and Holly were a fantastic team. They quickly and efficiently took care of my needs (exam, new perscription, frame selection, lense selection). Then they patiently took care of my 6 year old daughters needs (exam, new perscription, frame selection) We will definitely return!

Jessica Riley

Dr. Tucker was friendly and professional. He answered my questions with ease and made sure I was comfortable. The front desk staff and tech were friendly and helpful, as well. I enjoyed my experience.

Samuel Cordner

Took $500 from us even though our insurance said that the glasses where to be free. They were supposed to be a preferred provider. Dont go here.

Eli Wooten

Front counter person working there was completely rude and acted like every question we had was something a first grader should know

Pablo Torres

GREAT PLACE TO GO. DR TUCKER IS A GREAT DOCTOR AND VERY PROFESSIONAL.I HIGHLY RECOMEND HIM.

Matt Smith

Great variety of frames but theyll try taking you for every penny youre worth

Ginger Potter

I loved this please very nice people and the dr was nice . I give them AAA+

Matt Poff

What a joke