Norman and Miller Eyecare

Reviews 16

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Adam Jones

Terrific doctors, terrible show room experience. Ive been going to Norman and Miller Eyecare for nearly 7 years. Over that time Ive grown to really appreciate the level of care from the doctors at this location. Ive worked with each, and they are all reliably helpful, thorough, and ready to answer any questions I have. They have also been very good about keeping me updated on potential issues to watch out for given my age and poor vision. My experience when selecting new frames and lenses, however, has left me extremely frustrated. Ive always felt that the staff in the show room are trying to upsell me, and my most recent experience has been the worst yet. My current glasses are nearly two years old and the coatings are damaged (see photo). I purchased these at Norman and Miller, so I called to see if there was any way to either repair the current lenses or replace them. The staff said they would not work with me unless I setup an exam. It had been over a year since my last exam, so I set an appointment. After my exam, Doctor Cameron sent me back to the show room to work with the staff to see about ordering new glasses and/or repairing my existing ones. I mentioned to the staff member that I liked my current frames and would prefer to keep them. She suggested that my insurance would cover new frames up to $120, so we started to browse for a similar style. The first pair she hands me is marked $200! I ask if there are any frames in this style (half rim) that would be at or under the $120 that my insurance would cover. There are not. Disappointed, I suggest we simply look at repairing or replacing the lenses in my existing frames. She tells me there is no way to repair the lenses, so we talk about replacing them. She starts drawing up an order and quickly runs me through coatings she suggests as well as special materials. She says that my copay for the new lenses would amount to over $200! At this point, Im extremely frustrated. I feel like the staff person is trying to rush me through an order to spend as much as possible. My goal was to have the minimum out of pocket expense to get back to clear vision, but I do not feel the staff person was helping me in this regard. I ask for my prescription information so I can shop for the best price. The staff member then tells me that the coatings on my old lenses are failing due the lab they were made at being known for doing shoddy work, and that I will likely have the same result ordering elsewhere. She says they had to use this lab due to my insurance restrictions. So she is essentially blaming me by way of my insurance for the poor quality of the product that her business sold me. That really put me over the edge. I know I can go online to purchase lenses and frames for a fraction of this price, and even if I have to replace them twice as often I will still come out ahead. As much as I like the doctors, my experience in the show room has me looking hard at switching practices.

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Tabitha Munguia

Love this office! My oldest 12 years old need a new perception and my youngest 5 years old got her first pair of glasses this week. He worked very well with both my kids and they enjoyed their experience. I also got my eyes checked and no glasses needed for myself. He did notice a small hole in my left eye that he will be watch over the next year or so to make sure it doesnt get any worse. He is also very good looking. I would definitely recommend this office.

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John Schoen

I really like Norman Eye Care. They have recently remodeled and it is just GREAT! Better yet.....the service is great! I always have to have help picking out glasses. The girls are AWESOME! The doctors are AWESOME also and they ALWAYS ask if I have any questions before I leave.

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Kylie Ross

I had an appointment with Dr. Norman last week. The office staff was friendly and helpful and Dr. Norman was professional and timely. I had my 7 month old son with me and the staff accommodated us during the entire visit. We will definitely be returning!

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Linda Stringer

I had my first visit to Norman and Miller Eyecare on June 29, 2017. The staff was very friendly and helpful. Dr. Cameron was great! Everyone treated me with kindness and courtesy. Would recommend this eyecare center to anyone.

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Courtney Rinehart

Only place Ill ever go! I love the updated office, the new technology, and even larger selection of glasses frames. The doctors and staff treat you like family. I highly recommend anyone in Clinton County to go here!

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Jose Lopez

I did not like when they asked my daughter with glasses. you can find a good boyfriend, with glasses now. I do not like those questions, but I liked his work, that was fine.

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Kendal Ross

Dr. Cameron Norman and staff had me in and out of my appointment in no time at all. The newly renovated office is really nice and has a large selection of frames.

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Kassie Bobbitt

It was a pleasant experience. I did not need new glasses. I really liked Dr. Miller. I will be back next year!

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Bridgett Painter

I always get an appointment that works with my schedule. The staff are always friendly and professional.

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Jeff Gorman

Dr Miller was awesome with my daughter very nice and made the experience fun i would recommend anyone

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Lee Hoard

Great experience with staff! Excellent to do business with! Would recommend to anyone.

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Tom Freeman

Very professional and friendly, i would recommend Norman and Miller eyecare to anyone.

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Kyle Schwarzkopf

Dr. Cameron Norman does a fantastic job and his staff is very courteous and friendly!

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Edgar Alconedo

The doctor were very professional they were also very nice and welcoming

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LaDawna Roberts

It a good eye care center. Everyone was helpful and friendly.

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