Visionworks - Belgate Shopping Center

Reviews 15

JO

Joyce Saint-Cyr

Poor Integrity - I called before going to this location. The woman was pleasant and answered my questions. I went with my prescription, selected a frame then sat down with the salesman Kurt he was not forthcoming. The prescription stated "Blue Light" but he offered me "Transition". I asked are they the same he stated it offers you 30% protections from Blue Light. So i asked this was including the "Blue Light" protections, he told me go do my research? Wait i came here for assistance you want to sell me something different and i should do my research. I called my eye doctor who stated, those are two different lens recommendations. No Integrity and he spoke to me in a condescending manner. I am very educated and realized i was being mislead.

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BO

Bobbie Roseboro

Customer service was HORRIBLE...I felt as though I was being rushed, both on the phone AND in person. I had previously visited a VisionWorks in Colorado, and had been wearing contacts for a year. Yet I was charged the fitting fee for contacts, given a pair, and told to come back in a week. Not what Im used to with other VisionWorks...guess what guys? Im gonna pick my script up and go purchase my contacts somewhere else if yall are too busy for me!!! Also, we were wanting to pick up some glasses as a back up (my first pair ever and I was VERY unsure of what type frame to get)...Not one salesperson helped me. Not one person asked me what I was looking for, what type frames would fit my face, nothing. Needless to say, I DID NOT but any!!

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CR

Crystal Nelson

For the most part, the staff are pleasant, but can improve on the customer service a tad. However, my biggest complaint is regarding the physician who obviously has no experience with children, so Im not sure why she even accepts the appointments. Oh, I know why - we have insurance. To tell a 5 yr old that they are silly because they are fearful of eye drops being put in their eyes is appalling. Hes not silly, quite intelligent , but scared. Her impatience is astonishing to me when the waiting room is a ghost town. Moral is, we wont be back & my son did need glasses, but his silliness didnt allow you to be thorough.

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JA

Jami Broom

Incompetent idiots. My mother went here and they said she needed to go to a specialist, so she went to the specialist and they told her nothing was wrong with her eyes. So, she goes back to Visionworks to get her prescription filled (which Visionworks had previously done) and they told her they LOST her prescription and the guy that handled her prescription is off work and to come back. So she goes back and the person is still not there who may or may not know where her prescription is.

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S

S Howie

Wonderful Experience & Service ! I was shopping for eyeglasses for my son. Sam practically met us at the door and pointed us in the right direction. He explained the sizes and the current sales prices. After my Son had picked out his eyewear, Sam sat him down, measured my Son and placed the order ( We already had our prescription). It was really a Wonderful experience ( and I had two (2) kids along side). After visiting this Visionworks, I couldnt imagine going anywhere else !

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KI

Kirsten Thibault

Fantastic staff, extremely helpful and friendly! They have an amazing selection of frames for all price ranges. The best eyeglass experience Ive ever had! Sam took the time to give me all the information and even check to see if my insurance offered more than I was aware. He never pushed me to buy anything and gave me great advice on choosing and caring for my glasses! Will definitely go back!

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YO

Yo Mama

Best optical store in town. Doctor is great too. Everone is so nice and they know their stuff. The price was easy on the pocket book. And I was originally told my glaases would be done later that evening... with such a suprise I received a courtesy call letting me know they were ready earlier than expected. I will never go anywhere else. Visionworks next to Ikea, Im a lifer for sure.

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AM

Amy Joyner

As far as getting what I needed, the process wasnt bad. HOWEVER as a first time patient PAYING for my exam, I think I deserve a little more respect. Dudley, maybe it would help to be a bit more patient and attentive to your patients as getting an eye exam isnt like going to the convenient store. As a professional, rushing patients and not listening is incredibly inappropriate.

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MO

Monika Tomas

Still sitting here waiting for my eye appointment that was supposed to be an hour ago. Front desk staff says "were completely booked" okay???? "Some people have dialations" seriously?? This is an eye doctor OF COURSE they do. Book your appointments correctly she says there is "no issue" for me wasting my life away in their waiting area on a Saturday.

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AN

Anthony Suire

It was pleasant, the doctor made the visit relaxing.(W talked about hunting). I was able to find great glasses, thanks to their sales and online rebate codes. Will defiantly use them for future eye care.

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LE

Leslie Curson

Wonderful service and even better selection. I even went in there with a pair of glasses that broke after only having them for a week and they replaced everything for me free of charge! No trouble

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JA

James Bello

Clay was awesome! He helped pick out new glasses and sunglasses and although some people might not appreciate it he was completely honest. He was also very knowledgeable about CMS insurance.

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VI

Vix3nx R3

The only best thing I can say about this store is Clay was great. He was very helpful. The other people there pretended like I was not even there.

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SH

Shaniqua Johnson

They are non-stop helpful in there good suggestions,friendly, they will talk to you threw everything

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LY

Lynette Glover

Excellent service, and very friendly !!!

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