Sonora Quest Laboratories

2940 E Banner Gateway Dr #325, Gilbert, AZ 85234, USA

Category:	Medical Laboratory
Address:	2940 E Banner Gateway Dr #325, Gilbert, AZ 85234, USA
Phone:	+1 480-543-2460
Site:	sonoraquest.com
Rating:	2.5
Working:	7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM Closed Closed

Location

Photos 9

Reviews 19

Alondra Velez

Had an appointment there today at 7:30 am, got there and checked in. There were another 5 or six people who didnt even had an appointment (You can tell as they wrote so on the check in sheet). When I got called in, I told the tech that I didnt have my order but that she could call my doctor to verify it as I get the same tests every year. She said she could not do that as it was against their policy. I explained that I was fasted and had limited time to get tests done as I had to leave and go to work which is why I had made the appointment. She refused to help me which would have taken a quick phone call. I even offered to pay for all the labwork cash just to get it done thinking that maybe it was a hang up over money and again they refused. I called my doctor who then said that it was weird they wouldnt help me as they always transmit their orders electronically. The tech could have verified this if they would have taken a minute to help. My doctor also said that in the past they had gotten calls from other Sonora locations when patients are in this situation and its always been verified with a quick phone call. In the end, I couldnt get my labwork done and was late for work which ruined my morning. My doctor even verified that the electronic lab order went through. Avoid this location in the future. I will not give them my business anymore and will be using a CIGNA chandler lab in the future

A Private User

I waited for an hour and a half. We were stacking up in that waiting room, as if none of us had anything better to do with our time. They had 2 phlebotemists on staff, and one seemed very new. They "newbie" was nice but the other one wasnt. Frankly, I cant blame her. By the time people get to her, surely they are ticked off for having to wait over an hour to be seen and they probably arent nice about it, either. As if she can control it. I dont know how this appointment thing works, but Id highly recommend it. Maybe the wait wont be so long.

A Private User

I had to take my 3 year old for bloodwork and I had my 2 year old with me as well. I was dreading the wait time in the lobby because with 2 toddlers in a confined area for a long time it can get ugly. I was also concerned about the staff being friendly with and knowing how to talk to children. As well as the cleanliness- every lab Ive ever been to its always been very dirty. This place was clean, had friendly staff, the phlebotomist was very friendly with my kids and we were in and out in less than 10 minutes! Ill never go anywhere else!

Courtland Bickmore

The staff is always great and if you make an appointment you get right in. I get blood work on a regular basis and I wont go anywhere else. Im not sure why their rating is only a 2.2, but I think people get frustrated when they have to wait, but SQL cannot control if they get a ton of walk ins and the wait times get long. If you make an appointment your max wait time is only about 15 minutes.

A Private User

I have been to this location many times and have never experienced anything but care and kindness. As people begin to be aware of this location, the wait it becoming a little longer but nothing untoward. I would much rather go here where it is cool and there are numerous places to sit and wait if necessary.

Bobby Medina

Walked in at noon and havent even been called up to register. The office person tells you to just sign in and sit down. She should let us know we wont have any other conversation with you for at least 90 minutes before we call you up. Extremely slow. The turn around on patients is awful.

Linda Greer

Excellent location! I took my young daughter to this Sonora Lab location before, and they were very gentle and caring with her. My daughter was really scared at the time, but hardly even noticed them drawing her blood.

Kaitlyn Archuleta

Waited for an hour with our newborn in the waiting room, just for a screening (blood test). The wait time is absolutely horrific. I would clear your day if youve got an appointment here.

Roy Bear

Got here at 730 Am. These people are rude. Take them forever to take a drug test. Sonora Quest is bad service. I walked other places it takes 15 minutes. Staff here is horrible.

A Private User

The wait is understandable, but the utter disdain in which the 2 desk clerks treat the patients is appalling. One even yelled at an old lady to just sit down! Disgusting!

Daniel Schwarze

Went in at about 3 pm to drop off a 24 hour urine sample and get blood drawn. They were quick, efficient, and clean.

Kathryn Willis

Staff is rude and you have to sit and wait a very long time to get your blood drawn.

Ken Landsfeld

Staff very nice, people who draw the blood are excellent.

Tulie Witzig

We never received the INR results taken April 18, 2016.

Sissy Fry

Wait time is an hour. No, thank you.

Jeremy Whittaker

This location is ran very poorly.