Val Vista Animal Hospital

Reviews 5

BE

Beth Williams

I moved to Phoenix 2 years ago with two boxers, one of which had Addisons disease and had to have monthly injections to keep him alive. From day one, the staff took care of my babies. They saved me a lot of money each month by allowing me to purchase the meds my dog needed from an outside pharmacy. My little girl boxer became ill with cancer and the doctors were wonderful in treating her and trying to extend her life. March of this year our male took a turn for the worst and our only choice was to put him down as he was suffering. Then six days later we had to put our little girl down as she also took a turn for the worse without her brother being there. The doctors and staff were wonderful to us. I have never had to put an animal down and was unsure of what to expect. The staff treated our babies like they were their own and they were able to rest in peace with dignity and surrounded by their family and a staff that truly cares. You can imagine how devastated we were to lose both our babies in such a short time. The staff not only sent us sympathy cards but they also made us wonderful cards with each of our pups foot prints on it and also sent us a wonderful house plant. Well in May we one of my cats took a turn for the worst and the staff once again was amazing with him. Unfortunately, we had to put him down as well, and once again the amazing staff sent us his foot print. My husband and I really appreciated how candid Dr. Longoni was with us when it came to the reality of our pets health. He was up front with us about our choice to have to put each of us down and because of his candidness we were able to make the right decision for our three babies. Kristin at the front desk is a "Rock Star", she truly loves each and every pet that comes through her doors. I know that Val Vista is a little bit pricer than other places but to our family the level of care and love that our babies receive is worth every penny of what we pay. As long as we live in Arizona, our animals will be treated at Val Vista Animal Hospital.

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AL

Alex W.

If you have your pets best interest at heart I would NOT recommend you take them here because this veterinarian certainly does not. I used to take my puppy here for her yearly vaccines so when my mother called me this morning saying her dog needed emergency surgery after being diagnosed with an obstructed bowel I referred her here as she lives nearby. The veterinarian she saw at Val Vista Animal Hospital originally quoted my mother $1200.00 to perform the surgery but all my mother could come up with at the moment was $1100.00 ($100.00 short of the original quote). My mother begged and pleaded with them to accept the money as a down payment since the emergency animal hospital she saw earlier that day recommended the surgery be performed right away. However, they told her that they could not accept a down payment because this was actually just a “bottom of the line” quote and that once they started the surgery, it could cost as much as $2000.00-$3000.00 depending on the severity of the obstruction. They then proceeded to tell my mother (as she was sobbing) that her dog was in very grave condition and that if she did not have the funds she just have her dog euthanized because they are a business. As a pet owner myself I was deeply saddened to hear this was how they handled the situation. Long story long, I will no longer be returning to this money hungry clinic and neither will any of my family members. Fortunately, my mother was able to find another veterinarian nearby that agreed to perform the surgery for the amount of money that was initially quoted. In addition, they are not charging her extra for the additional work that needed to be done and her puppy is now in recovery.

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MJ

MJ Warchol

I have been taking my dog to Val Vista Animal Hospital for 3 years. I am very happy with the staff and the doctors there. The waiting room & exam rooms are very clean & comfortable. Front desk staff are very courteous. The care my dog recieves is excellent! He loves going there and going in the back with the staff. He is never afraid, just happy to see everyone. That says a lot to me. Recently, he had injured his paw. When we had an appointment for cold laser therapy Dr Longoni always took the time to look at him & come out and update me. He helped me order a brace for him to progress out of his splint. Dr Longoni is budget conscious while still giving the animal the best of care. He has taken care of my other dog prior to this one and was the same way. He goes above & beyond & treats your pet as if it were his own. He is excellent with physical therapy and helping to teach you what you can do at home to help your dog heal faster & build strength. That makes it nice because you can cut down on some visits & help your pet at home. The techs are all very well trained. They are great with showing you how to do home treatments or care. My dogs dont like to leave there to go home! I feel confident in sending clients there knowing that they will recieve the best care too. I enjoy looking at all the photos they post of their clients! They are so involved with your pet, you are not just a number in this clinic!

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SU

Susan Ellsworth

Ive used Val Vista Animal Hospital for both my own pets as an adult and as a teen with my familys dogs. Several years ago my familys Labrador had to have her leg amputated up to the hip. They did a clean, beautiful job- she healed with no complications, and quickly adjusted to life as a three legged dog! (She even chased down our chickens!) I also took my cat there for the majority of his life, always impressed with the gentleness and care they showed him. When my Boxer was hit by a car and passed away, I took him there to be cremated... the vet remembered him personally from our previous visits, and I could see they were (almost) as devastated as I was. It was very comforting to know he was in care of people who had known and cared about him. They (the vets, reception, and vet techs) are always kind, gentle with your pet, efficient, and willing to answer questions and give all the information you need. Its a very relaxed environment, which I liked. The vets dont rush or make you feel hurried- they talk to you and thoroughly explain what theyre recommending and why. They also give you all the info you need on costs, different shot packages, etc. But they dont push procedures down your throat, or tell you something is an emergency unless it is! All in all, I recommend Val Vista Animal Hospital to my friends, I would take any future animals to this vet, and I have always had a positive experience!

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hollie howard

I had my first experience with Val Vista animal hosp. the other day. what amazing people down there. I am an overly concern cat lover, I have two Thelma and Louise. They are inside cats but come out to sit with me outside once in a while. I notice patches of hair lose on Louise and of course I am all over internet trying to figure out what it could be. Came up with a lot of things but not what vet thinks she has. so I took her there I got right in, the nurse were very caring because Louise is a scared of people she dont know.they were very gentle to her needs and the vet was wonderful he told me what he is almost sure it is told me what they needed to do, had an estimate written up which was more then fair for what they were going to do. I have to wait 7-14 days for culture to come back but in mean time I see more spots on her and call down there. The receptionist I talk to (Kristen) took down all my info and within a few minutes the Vet was calling me back. He made some suggestions and showed his concern, and we are now waiting for results but he gave me suggestions that I can do now, with out it costing me a lot of money. What a pleasant experience I have with them.

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