Sonora Quest Laboratories

Reviews 11

ZA

Zachery Hill

Owed them $394 from my deductible on my insurance. I was ordered to pay $100.00 to even take my blood yesterday. I ...like others are NOT rich. I offer $50.00 dollars. They denied it. Said it had to be $100.00 or nothing. I felt the employee who told me was rude and mean. I understand they want their money. But a more reasonable payment plan should have been worked out. Since I did need these tests ASAP. I tried to call their main office and could not get through to anyone for help. Its all voice-mail. I did give a urine sample before they found out about my insurance. And the bathroom was disgusting and gross. I dont recommend this place, especially the lack of concern and cooperation. It was all about money.

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RA

Rajiv Varma

The lab services are good. The reason for a 0 star is because they are way too quick to send people to collections. Since they didnt have a contract with my insurer, it fell on me that I had to submit their claim. After submitting their claim, I informed Sonora about the same and told them that it will take about 30 days for the claim to be processed to which they agreed. My insurance did pay them some amount of money and I was responsible for the rest. But without sending me the invoice for the remaining amount, I was sent straight to collections. This is highly unethical and unprofessional. I am taking my tests to some other labs from hereon.

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SA

Sarah Bell

I had my blood drawn today and did not have an appointment scheduled. The office staff at the front were so nice and welcoming. When I was brought to the back Sophie was very sweet and provided great customer service. When she couldnt get the vein the first time she kept asking if I was okay and went and got Debbie to assist. Debbie was very nice as well and kept me comfortable. Overall it was a great experience and I will definitely Drive out of my way to come back to this office when/if I need lab work done again.

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BR

Brandon Wright

I wish I could give it a zero.. staff seems to have no idea what they are doing. Made an appointment for 10:30am, showed up at 10:15am and still had to wait over an hour. People walking in long after me and still getting in before. I would recommend going anywhere else but here.

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JA

James Rancourt

Nothing to like about wasting time waiting for close to an hour no matter what time you check in. Their so called appointments on line dont really exist. Ive been there twice a month for 6 months and had only one occasion where the wait was reasonable...15 minutes.

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BO

Bob Holmes

The lab is clean, the people are fine, but God help you if you need to contact them with a question. You cannot reach a person. I was told to call and confirm my orders had been sent. YOU CANNOT REACH A PERSON AT THE LOCATION. Very poor customer service.

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HE

Heather Tancke

Ive always had a very good customer service experience here at this location. Ive never had to wait that long ans if I do, I listen to music or read. I called today and pushed the appropriate # to reach them and got through just fine.

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KI

Kim Cioto

I have been here 3 times and called me back with in 15 minutes or less with or without an appointment. They also saw my daughter and were very attentive and friendly.

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DH

Dhiren Chauhan

Dont go to this place. We made appointment for 10AM but they dont accept that. You just go there and stay in line.

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A

A Private User

My first time at this lab - so professional and happy employees. I will absolutely return to this location.

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LA

Lauren Satterlee

Staff was nice and wait was nothing more than expected. Very clean office in a snazzy building.

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