Family Matters In-Home Care, LLC

Reviews 9

LA

Laurie L

My father is on hospice care and needed someone local to provide care (I live about 2.5 hrs away). We started with part-time care from Family Matters and two days into the schedule my father had two accidents when the caregiver wasnt there. It was clear we need to transition to 24/7 care quickly, for Dads safety. Within an hours time, Carol and her team had a caregiver and schedule in place. They handled everything - and with the same caregiver. It was amazing! Our caregiver, Dorie, is a perfect match - she is phenomenal! I cant say enough good things about the care she provides to my dad. She is so devoted to him already, even to the point of sitting by his bedside until the wee hours of the morning, when hes having a restless night, to let him know hes not alone and to ensure his safety. She is compassionate, attentive, and so knowledgeable - takes her responsibility very seriously ,and is diligent about documenting meals, vitals, and medications throughout the day. Even the hospice nurses are impressed, as she works hand-in hand with them. She has taken over every aspect of Dads care including showering, grooming and meal preparation. She goes the extra mile with a smile to add a personal and happy touch by placing fresh flowers on my dads meal tray and has safety-proofed the house, which she has spotlessly cleaned. She keeps me well informed every day. Great communication by this team! Im so relieved that Dad is safe and loved when Im not there. The FM team (Carol, Marcus, and Jacob) continue to follow-up with me regularly; their compassion and follow-through is extraordinary. We are so lucky to have Dorie in our lives and have Family Matters In-Home Care to thank for that. You will not find a better senior in-home care agency out there - I guarantee it.

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Sue Hughes

Despite some dementia my mom had been able to live happily in her home independently because of my support with her affairs and daily care for day to day social and physical needs. All was well until it suddenly wasn’t. Abrupt changes physically made it clear she was going to need a broader scope of care. The stress, panic and guilt about making that big decision was alarming knowing how often over the years Mom had voiced concerns about someday needing a caregiver or, even worse, having to leave her home. The call to Family Matters was the absolute best decision I could have made. Carol immediately came to the house to talk about my immediate concerns, but also wanted to know about my mom as a person. The best care is more than just helping someone get dressed, bathe safely or get up from a chair. It is celebrating what can be done independently and inserting care gently when assistance is needed. It is about building up, not taking over just because it is faster and easier. My mom’s caregiver is a perfect fit…for her. Carol listened and found the best match for my mom’s needs and personality. My mom has thrived, is much happier and physically stronger, and is the best she can be. She is able to live in the best place…the comforting familiarity of her own home. The caregiver comes in the morning and I am there in the afternoon. We communicate every day and I know everything my mom did in the morning so I can talk with her in the afternoon. Thank you Family Matters for caring, listening, and making the toughest decision not only an easy one, but the right one.

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benny wong

My wife has moderate stage of dementia and I am, her husband, is the sole caregiver 7x24. I wanted to have part time help to care for my wife so that I can go outside to do necessary family chores. I contacted Family Matters based on high reviews rating. The case manager Erika immediately came to our house to meet us & to uinderstand our needs, most importantly to meet my wife to know her health status to identify the necessary match. After several interviews, I selected the best match for her. I have to say the experience for the in home interveiw and selection process were well performed by Family Matters & Erika. We used the caregiver for a short time and was satified with the person & services. We stopped the service because of personal family reason. If I want to restart the help of a caregiver, I will definitely called on Family Matters again. I gave a four stars just because of the short term experience.

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Dayna C

I was referred to Family Matters In-Home Care when my mother needed more care than I could handle on my own. Carol has been helping my mother for almost four years now. I honestly do not know what I would do without her. She is an amazing care provider. Not only is she extremely skilled at home care but is also one of the nicest people you could meet. She is honest, intelligent, compassionate, caring, respectful and highly dependable. When Carol is with my mother I know her needs are well taken care of. Most importantly, my mother adores her. She is her caregiver, companion and trusted friend. I wholeheartedly recommend Family Matters In-Home Care if you are looking for care providers that will go above and beyond for your parents or yourself.

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Randee Smith

Im a private resource who works with families in need of eldercare services. I started calling Family Matters on behalf of my clients 3 years ago, and Ive been very happy with the caregivers they send out, and their excellent customer service ethic. Making good matches for our loved ones is what makes an agency like this successful, and the staff here makes that a priority. They are highly service-oriented, responsive and reasonably priced for this area. Being family owned is another value add which lends itself to much more flexibility when working with clients.

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Angela Aguinaldo

Family Matters - the name says it all. Family owned company who strives to ensure the family as well as the patient is taking care of. Ive referred several of my patients to this company and Ive never heard any negative feedback. I feel safe referring my patients to this company because i know they will take care of them as if they were their own family members. Definitely my number one choice of preferred home care providers. Refer your patients/family members! You wont be disappointed!

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JU

Julie Young

I highly recommend Family Matters. Jacob and Erika came out in May to meet and with my mom and sister about home care options. Jacob was very kind and patient with my mom who is unsure about having someone in her home. My mom isnt quite ready to accept the transition. Despite me and my siblings being in different cities and states, Jacob was able to work with us to answer questions and create a program that would fit well with our moms needs.

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MI

Michael Crocker

You can tell Family Matters staff truly cares about what they do... thats why theyre the best. The admin team and their caregivers all understand what it means to bring the best care to their clients. Their attention to detail and genuine effort they put from the first interaction with you down to the direct care and services is what separates them from the rest. I highly recommend Family Matters and their services!

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Morgan Duffy

I love having FM as my primary home care provider. Their staff is truly incredible (compassionate, diligent, experienced) and their administrative team makes scheduling and billing easy and efficient. I would tell any friend or family member needing help around the house to try Family Matters!

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