Apria Healthcare

Reviews 5

GR

Grace R

Id give 0 stars if that were possible. My husband was in a serious accident and as part of the discharge procedure (after over a week in ICU), he needed a wheelchair, which was supposed to be provided by Apria. In hindsight, it would have been better if we had just bought one on our own rather than deal with this completely unprofessional, apathetic, and ignorant company. Not only was it difficult to even get them on the phone to order the wheelchair, but when the wheelchair arrived (after him being discharged, not even before), it was the wrong make and size. Youd think after one incorrect delivery, they could correct their mistake, but NO. Apria continued to send the WRONG wheelchair two other times, in the course of two months during his recovery. Thank goodness our family happened to have a wheelchair that fit him in the interim while he was recovering - because Aprias ineptitude provided us with nothing but aggravation during an already trying time. Youd think thatd be the end of this ridiculous fiasco but again, NO. Apria then began sending us bills for this "service/delivery", which we forwarded on to our health insurance company. Unsurprisingly, we met our deductible for the year and would not be responsible for paying their $100 bill. I called our health insurance provider to have them resolve the issue - to be fair, it seems as though they did not either, at least not fast enough. But did Apria work with my health insurance company to resolve the issue? Of course NOT. After a couple more unfounded bills, what does Apria do but send the account into COLLECTIONS?! No final notice, no phone call, no communication whatsoever, NOTHING. What a horrendous experience - one that we now have to resolve with a collections agency. Whether youre needing a minor medical device or something more intensive, dont bet your life on Apria. The only thing they hate more than providing good customer service is their actual customers.

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A

A Walker

UPDATE 2/25/15 NOT A MEDICARE SUPPLIER!! My hospital says Apria lost their Medicare contract 1-2 years ago, so they LIED when we visited the Exposition Way office last week. This "company" has NO BUSINESS being in the medical supplies/services industry. After ONE YEAR of trying in vain to get replacement medical supplies involving a dozen phone calls, my distraught mother asked me for help. I personally experienced numerous wrong answers, lies, off-the-book responses, etc. Not one single employee has followed through on what should be done, and none of them contacted the doctor for information they said they required--even though our previous medical supplies provider did not even need the (old) information, which has nothing to do with our current Rxs. Aprias phone system is a disaster. Today alone, I was on two different lines for 40+ minutes. Got the number for the escalation desk after being told numerous times that the escalation desk was unable to receive calls or call out. Lies, lies, lies. Shame on Medicare for not requiring accountability for the low-bid contracts it awards. ---update 2/18/15---- It turns out their 800 number is actually the same phone loop as their local number 916 area code. On 2/12 spoke to Deondra, an "escalation specialist" and Missy, both of whom promised to email my parents doctor (for info our previous medical supplier never needed), cc me on the email and confirm the supply order by email. NEVER HAPPENED. Am filing a complaint with the state Dept of Public Healths Ombudsman. Apria should not be involved in healthcare.

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DA

Dan Appel

My experience is beyond description. In 67 years of dealing with companies all over the world, Apria Healthcare has the worst customer service I have ever encountered. As someone else stated, this company not only should not be in the health business, they should not be in business period! This company gives American business a bad name. My physician, my insurance company and I have spent the last three months trying to get a prescription filled. I personally have spent over 8 hours cumulative time on hold trying to get the problem solved. I have been sent from pillar to post to various departments all of whom promise quick resolution and nothing happens. The same happens with my physician and insurance company. I feel scammed and conned, ignored and horribly treated and want to scream, "Caveat Emptor!" to anyone even remotely considering doing business with Apria. They dont care! They want your money but have no intention of helping you! I have spoken with other patients who experience the same things. I also have had my order cancelled without notification, have been told time and again that they have contacted my doctor when they havent, request information that they have repeatedly been given, etc., etc. I am normally a very patient and gracious person but my cup has finally run over. Run like hell away from this company and praise God if you can succeed in avoiding their clutches. As other reviewers have stated, the only reason I gave this company one star is that you have no provision for no stars!

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JA

Jane Stelovska

There are not enough words to express how horrible our experience with Apria was. First, they delivered a hospital bed with a bent frame, so that when the leg portion of the bed was raised it was crooked. Not exactly what someone with cancer on the spine needed. Then, after they brought out a bed extension, they didnt bring out a longer mattress. However, my husband did have to get out of bed for the extension to be installed. When they finally came to fix the bent frame, they did so at 10:00 pm. This is but an example of the interactions we had with Apria, where we had to have them come out almost daily to fix something because they dont keep track of previous actions, so that when they come out to repair something they have the wrong parts. They finally got everything done correctly a week after we initially had contact with them. They were fairly prompt to pick up their supplies the day my husband passed away, but two days after that I received a phone call notifying me that they would be out later this week to pick up the supplies theyd rented us. Again, nobody seems to take any notice of previous actions. We went through Kaiser hospice to get all the supplies, and sadly Apria is the only company that has enough supplies for Kaiser. If there were any other choice, it would be better than Apria.

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ST

Steve M

The only reason they have 1 star is because you have to rate them with something. Worst customer service ever. I ordered a CPAP mask and filters. I dis not want to wait for shipping. They said i could come buy and pick it up. After diving to the out of the way location in Sacramento, it was not in stock ! The associate who took my money said they would call the warehouse and have it expedited. Its been a week. I have had to call them 3 times for updates. Today the voice on the end of the phone said it was being shipped to there out of the way office. They could not tell me what time today it would be delivered. But if i wanted to call them tomorrow they should be able to let me know the status. The CPAP machine is a life preserving device. I ordered from AMAZON and got the needed equipment next day? Sure it cost me more but WTF. I am still breathing today. How this company stays in business is beyond me. The take away here is, if you need something in a hurry? There are better options. i asked to speak to a supervisor. Still waiting on a call.

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