VCA Aacacia Animal Hospital

Reviews 7

EV

Eva Hubbell

My experience was an extremely sad and traumatic one when I came to seek help for my dog Willow that passed away on the way to the emergency hospital. I saw that the hospital was closed and I felt helpless with my dog that was deceased in the parking lot when all of sudden Chris came out and comforted me. He asked what happened and offered me condolences. A veterinarian came out as well and asked what happened to my puppy. Willow was 14 months old and died suddenly. She had 3 seizures and just passed away. Chris then got a gurney and helped put Willow on it. They covered her with a blanket and made her look sweet. I was able to be there to say our goodbyes . We went inside and he offered me water, tissues and a hug. What an extraordinary man he was to be so thoughtful. I was beside myself with grief but his kind voice and mannerisms were soothing. We were able to say goodbye to her without being rushed and Chris was so kind to my husband and myself. About a week later we received a sympathy card that Michele,Chris,Jennifer,Christina,Danielle,Raquel and Ana signed. I was so deeply touched that I called to thank them. They truly cared ... all of them. Its not just a job but they truly care. This gesture was so profound that I had cried on the phone with thanks. I love each one of them. Ill never forget the thoughtfulness either. Chris K. You are loved and youre an angel. God bless all the employees there. Love Eva Hubbell and my Willow

---

JO

Jorie Wampler

The customer service alone was enough to keep me coming back! I originally came in the first time as an emergency when my puppy was choking. We called ahead of time and told them the situation and when we got there they took us in right away with no waiting. I didnt even have to fill out paperwork until she was back in my arms safe and sound. They did a thorough exam to make sure that her airway was clear and nothing else was stuck in her trachea. She was given very good care. The first time that I visited, I happened to be in the area and they happened to be open on Easter Sunday, THANK GOD!! I was so pleased the first time that I made the trip from Fullerton up to Corona for another visit. My puppy was developing a cough and I wanted to make sure it wasnt a residual from the choking. I was only charged the follow-up fee instead of a new visit fee which technically it was because it was not related to the choking but I was given that complementary anyway. The girls at the front desk are so friendly and so helpful and will do anything they can to answer your questions for you. I would definitely, definitely recommend this vet for good loving care for your Furbaby!

---

MA

Maya Florek

HORRIBLE SERVICE, VERY EXPENSIVE, NO RESULTS - Our dog looked very very sick. We decided to take him to the VCA AAH to get a blood test. The vet examined our dog, decided that there are no significant symptoms to diagnose illness and talked us into taking an x-ray. After reading an x-ray there was no conclusion, so the vet decided to prescribe pain medication, and charged us for the visit $300+, then told us to come back if things dont get better. After a few days and our dog still feeling under the weather, my husband took him back. This time the vet decided to do a blood test and told us that we should await a phone call with the results. The second visit cost us $250+. Two days later and no phone call, my husband called them and found out that the blood test did not provide any additional insight on the dogs illness. A week later and almost $600 lighter, we still dont know whats happening with our poor dog. We were talked into unnecessary tests and we payed for nothing. If you want to get help from knowledgeble staff and true medical advice, please do yourself and your pet a favor, and go to a different clinic.

---

TI

Tiffany Seabrook

I would NOT recommend this place! My Pomeranian was attacked by another dog and I took him here for emergency care. While at the vets I had to pay a hefty fee to have him seen AND they told me my dogs was not going to live and had to be put down... they told me there was a surgery that could fix him but it costs thousands of dollars and he most likely would not survive it. I was so devastated I started balling and they told me about how they could put him down and cremate him and give me something to remember him by... I wanted to spend another night with him so I declined and told them I would be in contact. (My dog was not mobile at this point) when I got home I let him sleep on my bed and spend as much time as possible with him to say my goodbyes.... the NEXT DAY my dog had full energy back and acted completely fine!!!! My dog is STILL ALIVE TO THIS DAY! (This is 5 years later!) this review is really old but I will NEVER return. If I had put my dog to sleep that night I would have lost one of my babies... I can only imagine how many other dogs have gone through this.

---

JO

Johnathan Johnson

This place is very over priced, about double and a half anywhere else you could take your pet. For example a parvo test here is 88 dollars and some change. Elsewhere of the 4 places I called is around 32 dollars. This place is a rip off and I agree with everyone elses reviews. They dont care about your pet. They only care about your money. I think these people are in the wrong business. Theyre supposed to have a heart towards animals. Thats why they got into the business of being a veterinarian. Unfortunately money is all these people care about. And they charge way more than any vet. At least double. So its true. Better have your Amex black card ready. Because their prices are absolutely obsurd. Your dog could dying right in front of them and they wouldnt care. Wouldnt even bat an eyelash. Theyll try and get you to fill out a 5 page credit line and make sure youre approved before they attempt to revive your pet. this place is is honestly horrible.

---

LI

Linda Lowe

Id like to give a shout out to Acacia Animal hospital!!! I took my daughters dog there yesterday for her ears were irritated. The staff was super friendly, the doctor knowledgeable. They needed to keep her for a few hours to clean out her ears. Not only did they do their job professionally. I wasnt pressured into doing unnecessary procedures that had nothing to do with her ears or buy food that she wouldnt like anyways. This made me very relieved since I had an unsatisfactory and expensive trip to another vet last month that didnt even treat my sons cat for the reason we took him there. My bill at acacia was very affordable, unlike the other place that got a large sum for services I didnt even bring him in for. I couldnt believe how happy, satisfied, and relieved with my visit to Aacasia!!!! I highly recommend this wonderful, small animal hospital!!! Thank you Aacacia!!!

---

MI

Mike Malsed

Utterly unhappy with our experience. We brought our puppy in because she was badly favoring one rear leg. After TWENTY x-rays (including x-rays of her chest and abdomen - we have the DVD) and little to no physical manipulation or contact, we were told that her OTHER leg had a badly dislocated kneecap and required surgery and that there possibly was cancer in the other knee because the growth plates were weird. After consultation with our regular vet, we were told that the kneecap had been that way for a long time (based on the bones growth) and that there was zero cancer - the growth plates are open because shes A PUPPY. We will NEVER go back to VCA. 10 times the cost to be told she might have cancer and needs surgery that she doesnt have and doesnt need. What a waste of 4 HOURS and several hundred dollars.

---

---