Glendora Smiles Dentistry and Orthodontics

Reviews 10

VE

Veronica Steele

My review is based and quoted on all reviews for this place with my experience."VERY UPSETTING EXPERIENCE" was treated as no priority after turning down all the extra services they wanted to do with me. "BIG ON UP-SELLING THEIR SPECIAL PROCEDURES" Went in for a massive tooth pain that ended me in the ER during the weekend, "A BUREAUCRATIC MONEY FACTORY" once I got here they said they will have to pull the tooth out and will like to do other things to the rest of my teeth as well. "SQUEEZE AS MUCH MONEY OUT OF YOU" They said if I get their special procedures done that my insurance doesnt cover they will give me some discount, but if I choose to go with what my insurance covers only, I will not get a discount on the procedure they want to do with me. "JUST TRYING TO GET YOUR MONEY" Once I said I will go with my insurance, they said I will first have to pay for the removal of the tooth that was giving me pain, so I paid. "TAKES FOREVER" Once they got paid for that, they said they will not be able to remove my painful tooth till a few days later, cause its not convenient for them to call the surgeon to come in to extract my painful problem. "ONLY AFTER MONEY AND PUT THE CARE OF PATIENTS AS A LOW PRIORITY" If that was the case, they should of said that before they asked me to pay so I could of gone somewhere else that would have done the job to relieve me of my pain that day, instead of waiting more days. "WORST SERVICE EVER!" Just wanted to get my pain taken care of, it would of been great if they could of just done that. *Note- all quoted texts come from all the reviews under me* I hope this helps you!

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JO

Johnny Steele

I was treated rudely because i did not except there plan which my dental insurance did not cover. After i had my tooth extracted they gave me a sheet of paper that has a ton of gray area in their directions. So i called back and the lady who runs the insurance for the patients answers the phone and puts me on hold without asking me to please wait, i was transferred to another lady and the one who answered is in the background laughing and saying i dont know how to follow directions cause they gave me a paper, yeah they gave me a paper that leaves you with alot of unanswered questions. Then i call back the following day to ask information about a dry socket and they asked me to hold but then hung up the phone. The x-ray tech was nice the dentist the oral surgeon and even the oral surgeons assistant was nice but the ladies who run the front desk are some of the worst customer service providers ever. Extremely rude and wear their emotions towards you on their faces(rolling their eyes and sighing and giving dirty looks). By far the worst dental experience i have ever recieved. I am a veteran, shows how unpatriotic the united states has become. A proud city like Glendora CA allows trashy disrespectful businesses like this one into their community, how shameful is that looks like Glendora isnt that patriotic after all. Look at all these horrible reviews.

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AL

AllyKat13

They are very nice, but very bad at what they do. My mouth didnt hurt at all before I went in for a check up. They then said I had a cavity that could turn into a root canal, they showed me the X-ray pointed to an indivisible line called it a horrible cavity and said better get it taken care of now! So they shaved my tooth down and put a cover over it. Funny thing is the tooth that NEVER hurt before now has been hurting on an off for months, when I called they told me it was just settling! I say they just wanted to make as much money as they could off of me. They even tried to trick me into getting the most expensive filling multiple times because I didnt have my parents with me. Im switching to a dentist that wont rip me off.

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JU

Judi Easton

I have been going to Glendora Smiles for four years. They do good work and the facility is clean, BUT they are big on up-selling their "special procedures" that are good, but very spendy. I have learned to ask to speak directly to the dentist, explain to him my financial situation, and have him tell me the absolute basic that will work to fix the situation and then prioritize them. I have been to many dentists and found that "up-selling" is becoming more common as the insurance companies really dont pay the dentist well. You just have to be informed and persistant now a days.

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A Private User

They are just trying to get your money. I went in with a little bit of root showing, the dentist said I needed a root canal! Got a second opinion from a dentist who actually cared about my teeth. He said I was grinding in my sleep and I needed to wear a mouth gaurd--that fixed the problem! So glad I didnt listen to that joke of a dentist at glendora smiles and get a root canal! My husband was told he needed a filliing, he went in a few months later and they said they would have to do a crown, he just walked out. We are done with that place!

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DO

Donald Miller

My wife and I are patients of the Glendora Smiles location for the past three years. We have experienced nothing but the best care for all of our needs during this period. Dental work included one decaying molar extraction, a needed four unit bridge and a bond procedure to repair a chipped front tooth. The Smiles Dental Plan, much like a dental insurance program helped greatly with the expense of all of our procedures. We highly recommend this office for caring and efficient dental care.

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KA

Kay Carter

They have went in my account and taken money 3 times in a row. However they stated it an affiliate department but it continues to happen. I really like the staff there but they affiliate business is ruin their name and credibility. On top off that the so call affiliate company waiting message continues to play a christian message while you are waiting stating " We are a honest company" BS.

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MA

Margaret Schmidt

I had an awful toothache that my previous dentist could not figure out why it was hurting. Dr. Lee took a look at it and at once told me what was wrong with it. Within a few hours, pain was GONE. I had suffered for over 2 months. And did I mention how sweet she is!! Her whole team is wonderful and the process was so easy!! I highly recommend this office for all your dental needs!

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JO

Josie Ramos

I really dont understand why Glendora Smiles has only 3 stars, Ive been going to this dental office for years and I LOVE IT!! The staff are amazing, the dentists are very knowledgeable and very patient ( especially with me. ; ) ! thank you , thank you, thank you for taking care of my mom last week! She is very happy with her new smile!!!!

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PA

Pablo Pompa

This was by far the best dental experience for my wife and I from start to finish they explaine all your options before and during the procedure..Try this place we highly recomend it.The assistent Dwane makes you feel welcomed very professional and cool guy. The staff is very helpfull .

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