Dignity Health Medical Group Nevada - Peccole Plaza

8689 W Charleston Blvd #105, Las Vegas, NV 89117, USA

Category:	Medical Group
Address:	8689 W Charleston Blvd #105, Las Vegas, NV 89117, USA
Phone:	+1 702-616-5801
Site:	dignityhealth.org
Rating:	2.8

Location

Photos 9

Reviews 11

Kennedy Sung

Suffered a Torn achillies the night before. Thought about going to urgent/quick care but knew iwill need referral to orthopedic. Literally hopped into the facility to see my primary doc. 2 patients before me were complaining about their care and upset with whatever. Didnt pay attention except the way the staff treated them...not outwardly rude but indifferent and unhelpful. Of course i was only worried about my injury, so theres no way they would treat me like that. Wrong! They just dont care who u are. I get called and learn the facility doesnt have xray, medical supplies to even put my leg in a splint or crutches to borrow. Got a perscription for crutches (yeah) but isnt covered at walgreens..have to find a med supply store. Of course didnt know that going in, kinda assumed my primary care would be able to handle some of it. Asked the help at the desk and received generic "we dont know anything " kinda answers. Thank goodness for google. The front desk people either are not very knowledgeable or just not helpful, maybe a bad day. Received my referral, then Doc Wheeled me to the lobby. i had to hop to my car on my own without a wheelchair, crutches or splint for my torn achillies. I guess not the most compassionate people but it was their lunch hour. At the end of it all, doc suggested i go to urgent care to get splint, xrays and crutches. So dont go to dignity if u need anything done for u except a referral. Needless to say, i will be changing my doctor and not planning on coming back to this place. Go to urgent care before even considering coming to this facility, so u wont waste all your time.

Amber Tumbarello

So to start this off do not waste your time going to the office. My son has issues with his ears so I took him in to see Dr. Yuson back on 1/20/17 . He had a follow up on 1/27/17 to see how the meds did for him . We went back I went to pay my copay and the front desk girl who wears glasses and work on the right side said I had no balance and I was ok . I then said nothing in life comes for free she then said your ok . I went about my day we then went back again on 2/24/17 for a hearing test , I paid my copay got a referral etc for him for an ENT . I was in there again 3/31/17 for myself paid my copay etc ... so now almost over 2 months later ( from our second visit on 1/27/17 ) I received a bill in the mail for $30.00 ( not a lot no big deal but I wanted to know for what. ) I called the office explained my story to the front desk then I spoke to the manager. she then told me it is my responsibility to know my insurance ( and I do know it because I paid them every time . ) and what I have to pay. She said she will be talking to the staff about this because apparently even though I was in there twice since 1/27/17 they should be checking balances and letting people know . FAIL , they did not . Not only was the manager rude but very unprofessional . I work in customer service and would never tell a customer its their responsibility to know something like that , that is our jobs! I let her know I will be finding a new doctor because of this. My visit from 3/31/17 they charged me 25 when it should of been 30 , now I have to make sure their staff is doing their jobs ..again !

Quality Reviews

Dr.Shirley Rodriguez is my doctor. And if this review was for her alone itd be 5+ Stars. She has handled my illness with great care and I feel as though if I were treated the same by the support staff Id be in a lot less pain. I was supposed to have a referral for an ultrasound that her medical assistant claims she did. Come to find out that was not true and I have been waiting for a month and a half for this to be done. Ive also been waiting at least 2 months for a Hematologist referral to be done and that has not been completed either. Its ridiculous! Everytime I call I have to beg the front office girls to not transfer my call to Lourdes (Dr. Rodriguez medical assistant) and they still do it! I have spoken to the clinic manager about these issues and he CLEARLY must have brushed it under the rug because NOTHING has changed. I am seeking another doctor to go to now even though thats precious time wasted all because the support staff couldnt support. Its truly disheartening to see such an amazing doctor get tarnished due to the lack of her team following through.

Melissa Vandervort

Dr. Shirley Rodriguez is a great doctor. Her support staff is a joke ! I never got my referrals . And now my refills for my medicine hasnt been sent in. This is a absolutely joke and im thinking of reporting them to the BBB. Since the lady that commented below me has had the same exact experience! Im so sad. I need my medicine and these jerks cant even do their job ! Ive never had this problem before !

Casey Jackson

The medical assistants were very nice but I felt the doctor was very attentive the first two visits. Then she seemed to blow off my needs because I was "young" . I found a new primary and so far I have numerous medical problems and signs of cancer based on test my new primary has done. Which are the same ones I asked her for over a year ago. Sad. Hopefully its not too late for my health.

Stephen Smith

I hate Doctors! But had a back pain and needed it looked at. Went to this location, everyone was nice and professional. Was seen by Dr. Shirley Rodriguez what an awesome Doctor. Nothing but praise for this lady! If you need a doctor, you need her!

nick v

3 for now whats the purpose of them having a call center if a simple question cannot be answered but with sarcasm Other then that inside the office staff are awesome including my dr

jason mcguire

I called to make an app. they put me on hold for 20 min. before I hung up. they must be way to busy, they shouldve said so instead of wasting my time

Liz Jones

Everyone at the office was nice and professional. Dr. Hong listened and understood my complaints quickly. I would recommend him unhesitatingly.

Linda Howard

We love Dr. Shirley Rodriguez. She cares❤

J P

Nope.