Hayward Wellness

Reviews 5

EL

Elizabeth Tukuaho.

If I could give this medical center no stars I most certainly would! Worst service ever! So I booked an appointment to see a financial person there, I told the operator my situation, I had already got a pregnancy confirmation, etc. She advised me to come in and see the financial person, just with my ID. Went and saw Evelyn there who told me I had to go to the Medical office as I was not eligible for insurance, once Medical approves me for Medical insurance I could then come see one of their doctors. So I went to the Medical office a few days later, applied and was approved on the day for Medical. I called the clinic the next day to make an appointment to see the doctor only to be told I couldnt see a doctor, I had to see a financial person as per her notes, I explained my situation to the operator and she put me on hold for 20 minutes, only to come back and tell me she cant do anything else, her supervisor told her to tell me to see a financial person at the clinic. I then asked to speak to this supervisor which she replied, "sorry you cant, shes in a meeting, cant disturb her...." Frustrated at this point, I quickly ended the call. The next day I call again to make an appointment to see the doctor and explained my situation yet again, the male operator, 35 minutes later, finally confirmed an appointment for me to see a doctor on the 2nd June, 2017, at 8:40am. Woke with my three year old at 6:00am as I have no one to stay with him as my husband works, it was a mission to get to the appointment with him being grumpy and all, but we made it on time, arriving at 8:30am. Walked up to the receptionist who apologized and said there was a mistake with whoever I spoke to and I dont have a doctors appointment, I was booked in for a confirmation of pregnancy appointment, I explained my situation again to the receptionist who just replied back shes sorry, but she cant do anything for me, that the next available appointment will be on the 14th of June, 2017! I miss New Zealand so much, everyone here is so incompetent and rude, theres no such thing as good customer service here. I am only praying my husband wont change his mind to move to NZ next year as he promised :(. Nothing like this would happen there! Terrible, terrible service Hayward Wellness Centre, get your act together. Your operators are just incompetent and rude!

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JO

Joel Diaz

Mal servicio, nunca tienen citas disponibles, te hacen esperar mas de 20 mins en el lobby y otros 20 en el consultorio, pero si llegas 10 o 20 mins tarde ellos ya no te atienden, la del front desk. Pareciera que les estas pidiendo regalado, siempre de mal humor

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TI

Tiana Price

Operator needs happiness....a friendly tone is always comforting to patients, even if we dont go to you guys, sound friendly...the operator sounded annoyed and ....ugh. I called at 10am...I know were all tired but PLEASE sound friendly towards future patients, you are the key to pulling in patients, you set the tone for your med office, literally lol

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MI

Michelle Anne Johnson

The place is clean. The healthcare providers are friendly and knowledgable. Minus one star is because of long wait to be seen by my Midwife for an appointment. Feels like double booking.

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GR

Gradie Meekins Jr

Doctor Sharon Jones is wonderful! She actually listens to her patients. Need I say more? Would be a five stars if call center had operators that took better notes.

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