Riverside University Health System - Medical Center

Reviews 4

PI

Pilar Cooke

I have been going to RCRMC since about 2009. It has always been extremely difficult to try and work with: the ER, staff in case management, administration, and doctors and nurses. I was diagnosed with epilepsy (generalized TC) when I was 8 years old. The seizures and triggers that I have always known changed last year. The doctors and nurses have made unprofessional, rude, and disrespectful comments at or around me while seizing in the ER (referring to me, while seizing, as possessed.."this is like exorcist"). Nurses in the ER had restrained me several times while seizing and hurting me in the process (proper seizure first aid: NEVER restrain or try to restrain a person while convulsing/thrashing - you can injure that person or even yourself!) [01/10/13 around 11am] I was taken to RCRMC ER via AMR for extreme abdominal pain - I began to have seizures because of it. The gurney I was in was right in front of the ER nurses station. I was given 1000mg Motrin once and water twice. I saw the MD who was assigned to me once an hour or two after arriving. I was experiencing loose BM and horrible pain and I asked MANY TIMES for help to the restroom - "...be right back in just one moment" no one came. They allowed an EMT student practice putting in an IV when I already had one in my other arm - BOTH IVs stayed and were connected to NOTHING. I was never seen by that MD again - even though I could see him and his desk right where I laid. Pain, loose BM, and seizures continued until 2am - NO medication for seizures and pain, NO help from staff, and they moved me to the sleeping area. After complaining loudly so I can be seen or I was going to leave - I finally got a MD to see me and was offered pain meds. Turned out that large gal-stones - if I ate, drank, or seized again my gal bladder wouldve ruptured. I had to wait for 4 days until they took me to surgery to remove my entire gal bladder. I have made and filed grievances MANY times about this and other situations. To be honest - you get better service there if you are dying or a prisoner in Riverside county lock-up.

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MO

Morgan Bonney

If you can afford not to go here, dont. Ive been begrudgingly coming to this hospital since my girlfriend, Michelle, was diagnosed with hyper-thyroid-ism in Feb. 2009. I started to grasp the widespread unprofessional-ism of the staff after witnessing a doctor touch Michelles neck without washing his hands, immediately after eating. -Much of the time, medical students are the ones doing things like drawing blood, so you can expect to be poked a few more times than necessary. -The line for the pharmacy can take up to 1 and 1/2 hours sometimes. When asking the head pharmacist about medication, she had no idea what it was and gave no more advice than what was written on the bottle. Get your prescriptions sent to another pharmacy if you can. -Trying to make an appointment with a general doctor has always been very difficult. Weve called and waited on-line for an hour or more sometimes, only to be told to call another day when appointment dates were released. Calling on that day would result in nothing as no-one would answer the phone, and all appointments were taken by the next day; so the only way to make an appointment was to be there in person on the day appointment dates were released (Also, this is her 3rd general doctor from this hospital; dont get too cozy with the one youre assigned). Besides this, weve had a doctor forget to sign a prescription form, and nurses neglect to administer medication, as well as refuse to remove an unnecessary IV. We received a surprise surgery bill we were told would be completely covered under our health plan before the surgery was performed. Weve now been waiting since October (now January) for her general doctor who said she would call us personally about her last blood test. Last notes: Parking used to be a nightmare, but I believe theyve expanded their lot recently. The cafeteria food is very affordable and usually pretty good, one of the only pluses I can think of!

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MA

Maria Arceo

If i could rate a negative i would... and im usually someone who never rates anything.. but last night i just gotten off work and i was told my father was in the emergency.. i am not familar around the area.. so in a panic i was going around insane looking for help running back and forth in the building.. and i couldnt find anyone in sight and it was almost 9pm.. i was tired,frustrated,mad and worried almost into tears.. then finally i seen a security.. i was soo relief that he was gonna be able to help me.. so i asked him.. do you know were i can find the front desk or emergency room.. and what he said to me was.. "I DONT KNOW WHERE ITS AT JUST GO AHEAD AND KNOCK NEXT DOOR"... he could atleast tried to help me look.. for him being a security he should have known where it should be.. but he just sat there and told to knock next door.. so i continue to search and i was already in tears.. and for some reason i went to the 2nd floor.. and ive seen some nurses and pointed me to the right direction then ive seen the desk and i was soo relief.. they took their time and helped me search for my father and they pointed me the right way.. and once i got to the bottom floor ive seen another nurse and i asked her where the emergency room was and she pointed me the right direction.. and once i got there the lady knew i was already coming because she was already given some info.. and she attended me right away.. and i was soo relief and happy.. i was really greatful for those nurses.. i really appreciated there help.. thank you sooo much..

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Debra Romero

This ER is active and quite overwhelmed. They need a larger ER to support the needs of both the community and staff. Waiting area to the ER is small but if so many didnt bring extra people it could be accommodating. I have been to the ER on three occasions. 1 life threat emergency. 1 for injury and 1 for follow up to a cardiac event. The staff is awesome they do what they can. Some patients have unreal expectations and create discomfort for others who genuinely need the ER. Its wonderful to see Loma Linda integrated into the hospital. Serious Room issues I was in the hall on two visits for extensive time. No privacy. They gave me the help I needed, just wish some physicians saw the patient as a person not just another piece of the job. I know that there are the regulars and the ones who are there for pain meds plus the homeless. Just dot lose that fact that there are other patients who truly appreciate care and understanding. Discharge the patient with a full set of instructions, Off work order/release etc. Many cant get an appointment for follow up to their physician until two weeks to a month and half away from the discharge. Stop the revolving door. Maybe then you might smile more inside and out thus producing a caring physician. I have been in the medical field 40 years both from Emergency to working the clinics. I understand the quick burn out if you allow it. You have so many nurses there that are smiling all the time. Like I said not ALL the doctors but a few lack the charisma.

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