Category: | Dentist |
Address: | 146 Main Street m, Orange, CA 92868, USA |
Phone: | +1 714-938-0568 |
Site: | patrickkhaledmd.com |
Rating: | 3.7 |
Working: | 10AM–7PM 10AM–7PM Closed 10AM–7PM Closed 8AM–3PM Closed |
TA
Tahiboy9
This place is horrible. Laura, the dental assistant who works the front desk, is completely incompetent. I went in there for procedures totaling over 3000.00 dollars and she had given me a 10% percent discount, and all was great. I put it on a credit card and months later I had applied and received dental insurance through the state because I am an emancipated foster youth. So I was told by my case worker to have the bill reimbursed and sent to the insurance. When I tried to do so, Laura repeatedly refused me and told me it would not cover the charges. She didnt even call to check the coverage on the card. They kept saying it doesnt cover, or only until your 21. It wasnt until I got on the phone with social services that they agreed to try and bill my insurance. I was so upset over the interaction that I asked them to reimburse all remaining procedures that have not been done to my credit card, and that I would not be returning. It was suppose to be around 600.00 dollars but she only returned 287. She indicated I had teeth cleaning done on my initial visit and that it was never charged. I asked why not and she said because we didnt charge you. So I said your basically charging me for a service you provided for free months ago, all because I wanted a refurd? Or was it because the insurance will likely cover the bill? She just said you had your teeth cleaned so you should be charged; which make absolutely no sense. If you gave someone a teeth cleaning for free as part of the package then why charge it now.
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Well Hung Heart
This place is amazing. Ive been coming here since I was 18 and they are like family now. The lady who wrote the bad review onviously doesnt understand people make mistakes and are not robots. Everyone who works here is kind and they have always been honest and never trying to sell you on things like other places. The doctors and hygienists are so gentle and great that We dont dred going to the dentist. I love OAofD.
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Karen Salcido
Been going since I was about 13 Im 30 now best staff friendly and nice always willing to work with you and ur insurance :)