Branham Family Eye Care

Reviews 11

TA

Talal Melhem

i really didnt know where to start so i went back and looked up every date and time and organized everything in chronological order. we chose this place because of our insurance. 1st of all the staff are all very snooty. I am surprised from all the great reviews. we have been here as i am writing this review the staff has put me on hold for over 5 minutes. we came in and had an initial exam to replace contact lenses, we where hustled into buying $300 eye glasses, my wife received contact lenses that where the wrong prescription and it took them 1 month to get them, then they called and said they had the correct lenses (freshlook colored lenses like what we currently have) we came in and they said a doctor would again need to see us and that we couldnt get the prescription or the lenses, this was at 530 yesterday so they booked an appointment for today, then called us at 605pm yesterday and said they needed to reschedule for thursday! when i called them back they were on auto voicemail that said they were closed at 6pm.. i called them now and when i said that i cant make it thursday they refused to honor the appointment today. it has almost been two months going back and forth and they are being extremely unreasonable! they are hoarding the prescription and bullying us around.

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V Shreve

Ive been going to Branham Family Eye Care for several years now, along with my husband and sister. I appreciate their convenient location - right next to Safeway, and the fact that they offer some late and weekend appointments. I work M-F in Palo Alto, so it is hard to make it to appointments during "normal" business hours, so the late and weekend appointments are very beneficial. Their frames are a bit more expensive than other places, but they are a good quality and decent selection. The staff is very helpful and knowledgeable. I usually see Dr. Jonasson and I really like her a lot. She is very friendly and very thorough. She asks a lot of questions, and allows me to ask all the questions I need to, and explains things so that I understand them. I just had my eye exam last weekend, and ordered my new glasses. I cannot wait for them to arrive. The customer service at Branham is very good. Im sure that they will do everything to make sure that my new glasses fit correctly and comfortably and to make sure that Im satisfied.

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CA

Carol Collins Clark

Disappointing to see what has happened to Branham Eye Care. There have been many changes in doctors and staff over the past 10 years of my going there and Im done. Service has declined and costs are now higher than several other Optometrists in the area. Doctors soft sell testing not required and in many cases not covered by insurance. Recently, their staff gave me the round around and were unable to provide me with clear explanation of why we needed a service in order to get copy of our prescription released. I had to call my insurance company to verify what I was being told was true or not. Not - - Ive since changed to wonderful high caliber Optometrist downtown Willow Glen more reasonably priced with excellent certified doctors.

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JA

Jay Cheney

Me & my wife have been using Branham Family Eye Care for a couple of years. I bought a pair of Revolution eyeglasses with a magnetic clip on sunglasses. Loved them until I lost the clip on sunglasses. You cannot by them directly from Revolution, only through your optometrist. Branham Family Eye Care wanted to charge me $80.00 to replace them! MAJOR RIPOFF! I complained about it & they said sorry! I even offered to meet them half way @ $40.00 , they still said sorry! So I asked them for my prescription & told them Im taking my business elsewhere. Called Visions Innovations Optometry in San Jose & ordered them for $40.00. Im sure they still made money also. Bottom line is dont get ripped off @ Branham Family Eye Care !

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A Private User

I have been going to Branham Family Eye Care for 2 or 3 years now for myself and my family. We have been treated very well there. Our appointments are always on schedule or ontime and the front desk staff is pleasent and efficient in getting the pre-work done and paperwork with insurance billing and etc.. I would rate this business a 5 star, but once the vendor they used to apply an anti-reflective coat returned my glasses without the coating. Luckily the staff at Branham caught the error before giving me the glasses. I see Dr Chow, he is very good and provides a good explanation of what is happening with my eyesight as I age. My last Dr didnt explain anything.

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A Private User

I have been a customer of Branham Eye Care and its antecedents for over 45 years. I have a great regard for Dr. Keith Chow and his associates. This past month I went in for a regular exam and had a great discussion with Dr. Keith Chow - he again went over my somewhat unusual eye conditions and his explanations were clear and understandable. Also, his office is my choice of the place to buy frames and get new lenses when my prescription changes. They are competent and dont pressure me in any way. A GREAT place to go for eye care.

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A

A Private User

Branham Family Eye Care continues to provide friendly, professional eye care for myself and my family. I have been to several different optometrists in my lifetime, and the doctors and staff at Branham Family Eye care are by far the best. The appointments are always on time, and the staff puts you at ease during the exam. Dr. Chow makes a point to explain the procedures and results using terms I can understand. I would recommend them to anyone loong for friendly and professional eye care.

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A Private User

My Family has been going to Branham Family Eye care for a long time now. I will not go to another eye dr. ever again. This is the place to go! They are so friendly, they go beyond to make sure you are happy and my dog loves to eat my glasses and they helped me out.When ever I have a problem with my glasses or my sons glasses I can just pop in they are so helpful and they are right next to Safeway so it is so convenient. .

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A

A Private User

My experience with Branham Family Eye Care was an exceptional one. I found the staff to be professional, friendly and accommodating. In my profession, having the ability to see things clearly is of vital importance. Dr. Jonasson was helpful throughout the entire process and took extra care to ensure I walked away with the best service possible. I highly recommend this office for your eye care needs.

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WI

William Barrett

Great service, always have met their appointments. Latest equipment, and often adding new instruments. Dr. Johannsen has been our optometrist for several years, keeps us both in good health. But note they are not opthalmologists, although they inspect your retina, etc. for issues. They will warn you of possible problems, but you need to see an opthalmologist if something is wrong.

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RA

Rangaprabhu Parthasarathy

We have been using Branham family eye care for two years now. Been very happy with the quality of service. The doctors are great as are the front office people who help pick out glasses and frames. I go in frequently for tweaking and tightening my frames and they are always prompt and super helpful. Highly recommended.

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