Category: | Dentist |
Address: | 593 N Moorpark Rd b, Thousand Oaks, CA 91360, USA |
Phone: | +1 805-494-5255 |
Site: | eastoaksdentalgroup.com |
Rating: | 3.5 |
Working: | 7AM–7PM 8AM–5PM 7AM–7PM 8AM–7PM 8AM–4PM 8AM–4PM Closed |
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Jodie Anttila
I personally have had a terrible experience with this office. Their once-a-month periodontist did work that was not necessary and the office agreed and refunded part of my payment. Their hygienist will try to sell you every trick in the book so you never know what you truly need. I went to another dental office and they spent an hour cleaning my teeth and had to schedule another appointment for me. I had been going to East Oak for every 6 months for years and was in and out always in under 20 minutes, so I thought I had been doing a great job brushing and flossing. Turns out they only spend up to 20 minutes on each patient and my teeth were never really getting cleaned. Lastly, the new dental office believes that the tooth next to a crown that East Oaks did was drilled down to accommodate the crown that was made. Once the crown was put in, the neighboring tooth was filled in. Cheaper than remaking the crown, but at the cost of my perfectly good tooth. AVOID THIS PLACE. On a side note - the front office staff could not be nicer or more helpful. Unfortunately the quality of care that takes place beyond the reception desks does not match.
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Leah Dickenson
They told me I needed two root canals plus an additional $400 procedure for "deep decay" not covered by insurance and insisted that my co-pay for a crown would be over $1k even though I had a print out of my insurance coverage saying my copay was only $100. They tried to get me to start "prepping" one of my teeth for the root canal that day (when I was in for a cleaning) telling me it was a "ticking time bomb". I declined and got a second opinion with another dentist who said I only had tiny cavities in need of fillings, no root canals at all. I also called my insurance provider and they verified that my copay for a crown (if I had needed one, which I now know I did not) was only $100, even on a molar and for the same type/material of crown this office quoted me. Over charging customers and making them pay for needless procedures is bad enough, but removing parts of peoples healthy teeth to put on a crown that was never needed in the first place is despicable.
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Joshua Rivera Private Maps Marketing
Hello, I went in through insurance I had, and the staff was nice. However, once I got to the reccomendations they were only trying to sell me crowns and no other options, I had to suggest removing a tooth as another option and they said oh yea you can do that if you want. Messed up part below: I went to get a second opinion two days later and the dentist reccomended to me that I only needed fillings and I didnt need crowns or removal of the tooth that the teeth could be saved with fillings. I believe this practice is probably good, however, they are just out to make money instead of being ethical.
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Stephen Ridley
East Oaks has been my dental group for about 4 years. Dr. McDonough has given excellent advice and reassurance with every issue Ive had, and helped me make decisions as to when and when not to move ahead with procedures that are needed. After many years of putting it off, I had my wisdom teeth out and the procedure was flawless and my recovery was completely smooth. Their hygienists are incredibly patient, and educate you about your gums during every step of your treatment. Every doc and every single assistant has been top notch in all respects. Thank you!
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Jeremy Cousins
Let it be known, I was never a fan of going to the dentist, actually avoided it most of the time. That being said, this was easily the best dental experience Ive ever had. Dr. Shaelan McDonough was very friendly and straightforward. His work was thorough and painless. His staff were all very friendly and I was greeted with smiles instead of heaps of paperwork. I highly recommend Dr. McDonough to anyone seeking dental work in Southern Ventura County.
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Jennifer Walters
I was referred to East Oaks by my boss lady. She knew that I had a lot of dental health issues and was terrified of dentist thanks to past experiences. She accompanied me to my first appointment and introduced me to Dr. Shaelan. He is very kind and made sure I felt comfortable. His whole team is amazing. They are super nice and so helpful. Theyre all making sure I get the exact care I need to have a nice smile and better health. HIGHLY RECOMMEND!
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Paul Blair
DR McDonough and the staff here are the best I have come across. I drive almost an hour to go here and believe its worth the effort. I now have a proper game plan to keep my teeth and gums healthy into the future.
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Sarah Gettleman
I hated going to the dentist but these guys are so friendly and gentle. The office and dental staff are amazing. Best experience I have ever had at a dentist.
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Chris Newkirk
great experience. very attentive, very short wait before appt, very friendly and thorough. Office staff are also very nice.