R Dale Spencer OD

Category:	Optometrist
Address:	704 N State St, Ukiah, CA 95482, USA
Phone:	+1 707-462-2602
Rating:	3
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 1

Reviews 6

chelsea Foley

The Dr. does a fine job but the customer service is horrible. The receptionist is always sick or out getting her kids from school. The office is mostly closed during business hours and I have never had my phone call returned. Its a hit and miss. Im extremely frustrated with this place. Super unprofessional. I ordered glasses last Friday April 21st the receptionist said my order would get put out today and about a week or so they should be here. Well today is Friday April 28th I called over 20 times today to find out whats going on. No answer. I went into the office. The Dr is there he said the receptionist is sick again......and he looked in my folder and said I have your order here but nothing was sent out. He asked if I wanted to go elsewhere(I was obviously upset and he didnt want to deal with me) and I said sure. He opened his wallet and gave me my refund and my prescription paper and that was that no goodbye or anything. I will not come back here again. There is no excuse for this.

Yenfu Li

Good service from the doctor and the lady staff, and the doctor is careful and friendly, but the selection of glasses frame is limited, and my titanium frame is not high quality, the paint on the frame peel off after only a few months of regular use, now it looks ugly, and it breaks apart twice in 14 months, needs to be send to factory for 2 weeks for welding repair, and the second time it broke, I have to pay $45 because it only has standard 1 year warranty, and I just pass the warranty period 2 months, which is not expected, because I spent more to get a titanium frame, and its supposed to be stronger than regular frame. However, overall, I am satisfied with their service. Thus 4 stars.

A Private User

The Dr. Is very thorough with the examination. His prices are reasonable. There is a nice variety of frames to choose from too. Most of all, is the service they provided. The lady that works for him is very sweet and helpful. I recommend anyone to go to Dr. Spencers office

Michael Garver

good and thorough exam, selection of frames is not so great. The doc is a good man and has come to my rescue when I lost my glasses out of town, sent my script to the local guys to have them remade...a fine office with wonderful folks.

Kristina Adkisson

They r so rude! Treat you like u are dirt unless paying the high prices!! Rather drive to rosa then to deal with the lack of care or respect they have for everyone

Diane Parkinson

Impossible to get through to the office. Need to pick up glasses.