Nut Tree Smiles Dentistry

Reviews 5

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Sherry McDonald

Let me tell you about my miserable experience and you can make up your own mind. I am new to the area and wasn’t established with a dentist. My son recommended Nut Tree Smiles. I woke up with a toothache and called NTS for an appointment to have a tooth extracted. It had given me trouble for years so I decided I definitely would have it pulled rather than to keep pouring more and more money into repairing it. NTS said they could not fit me in for two weeks. The days of fitting you in for an emergency are over I guess. I kept my appointment two weeks later. There was a large poster in front of the door stating new patients could have their xrays and cleaning for a special price of $59 so I asked for that. I was told I could not have that because I was an emergency case. I asked if waiting two weeks for an appointment was their definition of an emergency and they said yes. I would have to pay the ER price of $95. I should have turned around and walked out right then but I was desperate by this time. When the dentist finally examined my tooth she said she would like to try and save it. I told her that I had already made up my mind to have it pulled and that’s what I was there to do. I explained I was living on a very slim retirement income and could not afford to risk trying to save it yet again and have it continue to fail because the tooth was severely cracked and a large chunk of it was missing. It was a rear molar which would not affect my appearance in any way. She said she would give me a price to repair it anyway, so I would have options even though I didn’t want options. She walked out and I never saw her again once she left the room. Another gal came in with the written quote which I still have. The total would be $3115 for a root canal and a crown. There would be an additional $400 charge if my tooth was calcified. I nearly choked. Even if I had the money I wouldn’t pay that much for a root canal and a crown. The last one I had done was $1250 two years ago. So I told the gal NO. Just get someone in here to pull this tooth today. She said, “ We don’t pull teeth here. You will have to go to a dental surgeon for that. We can refer you to one and the charge will be $590. “ I couldn’t believe my ears. When I called to make my appointment with NTS I clearly stated that I wanted to have my tooth pulled. I was not told to call a dental surgeon. I was led to believe that they did do extractions because they didn’t say otherwise, which was why I kept the appointment. Now I was out $95 for this consult which I didn’t want or need and I still had to go somewhere else to have my tooth pulled which would prolong my suffering. The gal who gave me the quote also gave me the name of their referral which I quickly tossed into the garbage because $590 for an extraction was beyond ridiculous. The quote was $200 for a consult, $95 for a limited examination and $290 to pull the tooth which comes to a total of $590. Thankfully a friend recommended a surgeon she went to in Antioch so I made an appointment and he saw me within a couple of days. He was a delightful person with a great chairside manner and good credentials. He and his staff didn’t PLAY me like I felt the NTS staff had. There was no Bait and Switch. He was straight forward with his assessment which was that the tooth was probably not savable due to the severe linear cracks into the gum line. He pulled it and charged me $220. It was such a pleasure to do business with a dentist who was ethical, fair and compassionate. I knew I would recommend him to anyone who asked me for a reference just as I knew I would never refer anyone to NTS, who in my opinion, was unethical, unfair and not the least bit compassionate. NTS did not convince me that they were the least bit considerate of my pain and suffering their delays created for me. But you can make up your own mind about that.

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Angela Lasseter

Due to an illness that was not planned, I had to cancel my appointment to see the Dentist, my appointment was due between 4 and 4:30pm and I called around 9:00am and I was charged fifty dollars to cancel. Believe or not I have not even had a chance to experience any dental care from Nut Tree Smiles and will not continue to have any care. This place has put a bad taste in my mouth. I have never wrote a review with any one but because of how the system is I refuse to go back. Nut Tree Smile is not for everyone and Im letting everyone know please review there policy and make sure you understand what you are getting into. Nut Smile is a rip-off with or without insurance. I had a bad experience already, can you imagine what will happen in the future. They seem very desperate and controlling. I hope and pray if any staff ever get sick there, make sure you come in and not complain. Very unprofessional and not compassionate, young lady was happy and quick to tell me that I would be charge fifty dollars even if I could not pay at that moment. Never again, something did not sit well with me from the beginning. I hope that the person that started this company will take heed to some of the reviews and be aware.

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Elloy Rodriguez

I have been going to this location well over three years. While they do have a quite a bit of turnover, increasing greatly over the last year, the staff is generally pleasant and welcoming. Yes, theyve been late taking me in even though i had an appointment on several occasions more importantly in this type of business the customer service has to always be on point. Today i called to verify future appointments and the employee Heather, couldnt be bothered by my inquiry. Her attitude was not friendly or acceptable. Ive canceled future business with them. Ill find a dentist office that will show greater appreciation.

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Michelle Hansen

Extremely unprofessional. Subjected to very long waiting times while being forced to listen to snippey, petty and really unprofessional comments from the front desk staff as they make fun of the customers they just spoke to on the phone. Made an appointment for a cleaning and after an hour of "consultation" still didnt get the cleaning done. Made an appointment for a root canal and after waiting for an hour, was told that the endodontist was not sure about the course of treatment and I should get a second opinion. Huge waste of time. Going to find a professional dental office.

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GO

Private User

Very long wait time. This was my first time going to this clinic. I was in the clinic for 1.5 hours just for xray & cleaning. Also, they did the polishing first before the actual cleaning which is very unusual. 2 stars for the staff rapport.

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