Redwood Veterinary Hospital

Reviews 4

MY

Mychelle Knight

So honestly I would give them a 5 star, but a lot of people think those are "fake" ... so Im saying four stars. I recently moved and had to change vets. I have three small dogs that dont go to the vet that often but for check up and basic stuff. I was recommend to Redwood vet by a friend who has used them and LOVES them. I had a pretty bad situation for my little guy. He needed a dental and badly. I read every review on this vet as well as any local ones in my area. I decided to give Redwood Vet a try. I was super happy they got me in after work (open till 7pm....pretty great!) I brought my little guy in and as scared as i was for the vet to blame me for the state of his teeth and give me a guilt trip (as past vets have... "im a bad owner if i dont spend 3000 on a dental!"... and trust me i was saving for it) Dr. Fox was the sweetest and so kind. I was overly embarrassed and fearful of the worst. She quickly put me at ease and explained that this sort of dental disease is hereditary and not entirely my fault for not brushing (have you ever gotten a chihuahua to let you brush his teeth?) I knew before going in that i would need to have the dental done, and pretty quickly. Hermano had his exam Friday after work and was in on Wednesday for a dental. They clipped his nails and did his anal glands for free while he was under (but told me they would do this at no charge even during a visit...my old vet was $28 nail trim and $70 anal glands, regardless of whether he was there for an exam or a procedure) I dropped him off at 7am Wednesday and received four calls during the day updating me on his condition and letting me know he was done and awake. I was on edge all day, this was his first real time staying at the vet all day. I knew when everything was said and done i was looking at over $2800... just for his teeth (per the random quote my old vet gave me). Well that wasnt the case, not only did i get a certificate for $100 off if i did the procedure within 2 months of getting the quote, but i also got $15 off for being a new patient... I know $115 inst much.... but when youre looking at spending that much any amount counts! The quote i received im sure didnt include the amount of extractions he needed as they werent visible till after the x-ray and initial cleaning. I expected the amount due to be hundreds more that the estimate... as my previous vet would have been. Well to my surprise after the $115 off, it was only about $75 more than the estimate (he had 21 teeth removed!) which was at least $900 less than my old vet (and included the nails and glands)When i picked him up that night, the tech that came in to explain the meds to me was the sweetest. She had taken my little guy out for a walk and commented on what a great dog he was, and how well he did (for being out for HOURS!) i couldnt stop myself from hugging her. I know weird.. but she took care of my little baby when he was feeling his worst! I can not say enough abut Dr Fox and Dr Hu (she did the surgery). I would in a heart beat trust them with all of my dogs and for any reason. They didnt push anything on me. They suggested stuff that i knew was normal stuff but that I wasnt interested in but i just said politely no and that was that. My little guy is doing amazing and Im so glad i went. Vets are expensive.... just like a doctor for humans, im confused by people not understanding that. I mean if we had to pay out of pocket for all our health stuff it would be crazy pricey. These vets are doctors, they went to school for a long time to become vets, so they deserve to get paid for their knowledge and years of experience. I honestly feel they charged me a great price for the work they did. I never even questioned it. You get what you pay for, and if any vet would have done this procedure for cheaper i would question the level of competency of the doctor or the care he was getting. Hermano left the office with his tail wagging and cute little bandanna on. :) Front desk staff was fabulous!

---

RE

Rebecca Caldwell

I moved to Vallejo in 2012, and I was very worried about finding a new Veterinarian, as Id been at my previous Vet for over a decade. My dogs have always been a very important part of my life and family, and I only want the very best for them. One of my older dogs had a mysterious condition that previously had other Veterinarians stumped....they sent me to specialists all over Northern California, and I couldnt find anyone who could diagnose her problem. I ended up taking her to acupuncture just to help with the pain, and so I could feel like I was doing something. So you can imagine my relief and amazement when I found Redwood Veterinary Hospital, and Dr. Huebner was able to discover Gingers gall bladder problem and prescribe the medicine to help her! Needless to say I am a huge fan of Redwood Veterinarian Hospital! Since then I have been loyally coming here with my furry family, and I have gotten to know the staff and all the doctors and I trust them all completely. I like that they all seem to work together well and each has their expertise. I find the entire staff to be warm and friendly, and I have to say that they have been there for me during some of the hardest decisions lately.... I just cant express how grateful I am to know that they are there for all of my dog - related issues, no matter how big or small. They really went above and beyond. I love RVH, thank you with all my heart.

---

TO

Tom S

After a chronic kidney disease diagnosis by Dr Hu, I was told to feed my cat prescription kidney diet food. As an informed consumer I found that Drs Foster and Smith, a well known, reputable, VET-VIIPS accredited pharmacy carries the same food prescribed (and sold) by Redwood - at a fair price. DFS will contact your vet to obtain the Rx, which they did. Redwood refused to give them the Rx to fill. Redwoods policy is to make it ridiculously difficult to purchase a Rx from anyone other than them. With me on the phone, they refused to fax the Rx they had in hand to the pharmacy, and insisted that I come pick it up and mail it myself (since pharmacies only accept fax Rx from the doctor). This makes the processing time weeks.They do not care if your pet is suffering - in fact its your fault for being cheap; shame on you greedy Redwood for pushing people to use your dispensary. I also picked up both of our pets medical records with that last Rx, because it is important to us to have an ethical vet that at least pretends to care about the patient more than the money. Too bad, weve been going for years - this is surprising and shameful.

---

JE

Jessica Nicole

This hospital lacks true compassion for animals and is forever trying to make money off vulnerable pet owners. Tried talking my poor mom into extensive testing for her 13 y.o dog. Im in the vet field and the way she was treated here was ridiculous. I live too far away for her to bring the dog to my hospital and this is the closest to her house. Their Rx policy is WRONG. It is also 100% illegal to not provide a written Rx when requested by an owner who wants to shop around. It makes me sad that all these people trust in them when they really are just all about the money. The staff didnt even read the chart or instructions on the Rx and advised my poor mom to put ear drops in the eyes. Luckily my mother is not dumb and knee her dog had an ear infection but still.. It doesnt take more than 5 seconds to glance at a chart or read instructions on a bottle. Ear drops wouldnt do damage if applied to the eyes but what if it was something more serious? I would not recommend Redwood to any one

---

---