New Season Dental

Reviews 4

AS

Ashlea Beers

I really wanted to like this dentist. My husband has gone there multiple times, I have gone there once. The dentist is very nice, professional, and good at what he does. The office is clean. They are mostly friendly. However, I am very upset with the customer service. I received a statement for $43 for a cleaning, when it should have been covered 100% by insurance. Like most people, we get 1 cleaning every 6 months. My husband has braces and they were being removed 12/16/14. He had a cleaning in July, and the doctor recommended he come back in November for another cleaning (5 months instead of 6). My husband has no clue about our insurance so he just scheduled it and went along with it. I asked if they gave him a treatment plan with the cost of having an extra cleaning, and he said no. I asked if they warned him it would not be covered by insurance, and he said no. When I called in to complain that they recommended a treatment that was not covered without any cost estimate, all the person on the phone said was it was before she worked there so she doesnt know why he didnt get a treatment plan. And then basically a "canned response" about insurance being a contract between me and my employer and they bill the insurance as a courtesy, blah blah blah (sounds like she says that quite a bit). Look, I understand you cant know everyones insurance and the doctor wont mention cost when he recommends treatment. But when youre recommending something outside the standard preventable care that is covered by insurance, there should be a written treatment plan estimating cost. They admit that they DO do that, but since it was before that person worked there, she just acted like she doesnt care that someone dropped the ball here. $43 isnt a big deal but I really detest when business are not transparent about the cost to a customer before they do work. Thats like me taking my car to a shop and them not giving me an estimate before they begin the work. Its just not right. And they could at least done something like split the $43 in half with me - SOMETHING to show they were sorry. Nope, she just argued with me. I guess keeping that $43 is more important than keeping two patients who were planning on staying long term (and I previously had recommended them to several other people as well). Way to go.

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Ray Waliczek

I went to New Season Dental for a broken tooth, I had pain from the jagged edge cutting my tongue, but no pain from the tooth, and mind you I take VERY good care of my teeth, I am the person that brushes and flosses 2x a day.I went to New Seasons Dental and the dentist recommended 2 very expensive and invasive Root Canals. Although he wouldnt even do the root canals due the the "severity" of the tooth.....he would need to refer me to a Endodontist, although my insurance doesnt cover Endodontists....awesome, no options. The dentist then proceeded to insult me about my broken tooth and how it was all my fault & he wouldnt touch the jagged edges that were tearing up my tongue or even make me comfortable for the weekend! Wow, no wonder people are afraid of the dentist due to rude and dishonest dentists!! I will say the gal at the front desk was VERY sweet, helpful and coordinated my entire insurance package. She was worth the appointment and made up for the dentists rude and bad attitude, too bad I was there to see the dentist.... So, I decided to go see my wifes dentist at Standley Shores Dental Group. And Dr. Stang put me at ease completely. He reassured me that this wasnt my fault, sometimes the integrity of the tooth can break if there is an unknown cavity....and like everyone knows cavities can happen without any symptoms. 2 root canals were not needed, instead he recommended a crown, but not before he shaved down the very jagged edges and made me comfortable until my next appointment date. My insurance is considered "out-of-network" at Standley Shores but I would gladly pay the difference to see dentists who are honest, professional, caring and not money hungry oh yeah and then there the whole not getting insulted at the dentist thing..... I would NOT refer any friends, family or co-workers to New Season Dental unless you want to be misinformed and scolded and treated horribly for things out of your control!

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Heidi Hand

I purchased a Groupon from this place which let me have a dental exam, four x-rays ( a panorama, and four bitewing digital xrays), and a cleaning (can either be a basic cleaning or a deep cleaning depending on what is needed) for $40. I thought that was a good deal considering i needed to get a checkup since I havent had an exam in over a year. Upon arriving, the place was very new, nice, and clean. Their equipment is very up-to-date and it took no time at all getting the xrays done (Im being very serious about this). The xrays were really great to look at because they come up automatically on the computer screen in front of me as Ally (the dental assistant) took the xrays. By the way, the staff was fantastic! Dr Jiwon Jung was not only very polite but very thorough on examining my teeth and advised what needed to be done as well as providing preventative measures (i.e. flouride varnish). Ally was very professional and personable upon meeting her. She took all the xrays quickly and effortlessly as well as made me feel extremely comfortable while Dr Jung examined my teeth. Liz (who sits at the front desk) was great to work with and she helped me understand all the options that I could choose on how to pay for the services. She was very knowledgeable, professional, and personable. I was nervous about what the prices here would be due to how the place looked, but since i have had prior dentists before in Ohio, their prices here were not bad at all. If you are looking for a good dentist, I would definitely give them a try and they do not pressure you nor make you feel like you have to go to them. All in all, they were great!

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Launa Saadeh

Nov 2014 (Staff/technicians = 5 stars; Dr Jung = 1.5 stars) - I was unable to complete the initial recommended treatments last year, so I went back to New Season Dental under new insurance. Im still impressed with the office being all-digital, and the staff members were great, but I was bothered by Dr Jungs chair-side manner...the word that comes to mind is "brusque". I didnt really feel like I was having a conversation with my medical provider - more like my questions were being tolerated by an exasperated parent. I understand that this is my second "1st visit", but I couldnt get a decent "Why" answer regarding my new (same) treatment plan until I talked to the Office Manager. Dr Jung is fortunate to have surrounded himself with extremely friendly and personable office staff/technicians or I would not have scheduled my next appointment. Oct 2013 (Overall = 5 stars) - I really enjoyed my first visit to New Season Dental. Every staff member I encountered during my visit was very cheerful and seemed so happy that I was there. The fact that they are an all-digital practice is a definite plus - Dr Jung was able to review my X-rays on a big screen in the exam room while checking my teeth and the Hygenist was entering his comments directly in my electronic file. No paper floating around or "chicken scratch" to transcribe! I also felt really at ease with the "what" and "why" explanations Dr Jung and the Hygenist gave for each procedure. Looking forward to my next appointment!

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