Ratchford Eye Center

Reviews 10

JO

John Bogden

Highly Unprofessional & Rude Staff. If I could give zero stars, I would. On first visit, my daughter and wife waited 40 minutes past their scheduled appt. time. After inquiring about the wait, they said the doctor was running late. The receptionist said it would not be much longer which was not true . The appt was rescheduled two weeks later. My daughter arrives for her appt but needed a parent since she is 17 years old. I arrive after leaving work to be told that you cannot be more than 15 minutes late. I arrive at 3:15 to meet my daughter in the waiting area to accompany her for the 3:00 appt. The receptionist argues about the time. What happened to respect for the customer? Not here! I was told by my daughter after leaving the building that the 2 receptionists at the window called her a name which she did nothing to warrant it. A lot of talking and snide facial expressions accompanied the belittling of my daughter as she overheard them in the waiting area. Keep the window closed if you feel it is necessary to talk about patients! I wish I was told on the spot as I would have asked to see the doctor and let my feelings known. As seen in other reviews, they have quite the reputation forming and I will be glad to inform everyone that I know about this. If you want to be talked about and belittled, go here. I choose to go elsewhere and keep my respect. There are plenty of choices in the area. Two patients less but I doubt they care.

---

MI

michelle vacca

The Ratchford Eye Center is "excellence in eye care" period. From the moment you walk in the door until you leave they are totally committed to delivering the very best care. Front staff was welcoming and professional. Pre-exam by the techs was thorough and testing was complete so when I saw the doctor all needed information was gathered. Dr Ratchford examined me and I left with the knowledge that I had received the best care possible. I have been to other eye doctors and have never received this level of care. Dr. Ratchford is the best!!

---

AM

Amber Jordan

Great Doctors! Terrible staff. They are rude and never call back. There has never been a time when I have not had to call a minimum of three times on different days in order to have someone contact me back with the information I have requested. There is a strong "not my job attitude" form all of the front desk staff. Messages seem to not get passed along or simply just ignored with the hopes that someone else will do the work.

---

ST

stormycandl

Dr Ratchford is awesome, however the staff is lousy. Cant get billing problems corrected. My insurance covers annual eye exams 100 % with no co-pay, yet they continue to bill me for a co-pay year after year. Its a battle all the time. I think they do it intentionally just to see if you pay it to avoid the hassle. Time to try someone new.

---

RI

rich lechner

Wow, I just left from my first visit, front desk very polite , office actually on time, yes thats right , a doctors office on time! , beautiful and clean inside, everyone professional, not one minute wasted, these guys are my new eye docs. Richard

---

SH

Shelley Lipman

This was my first visit here. I switched because my previous eye dr retired. I was very pleased with their facility. Dr. Napoletano was very thorough in her exam. The staff was pleasant and the whole experience was excellent. I will definitely be back.

---

NI

nicole M

Dr. Napoletano is the best! I have been recommending her to everyone. Very happy I found a Dr that I like and enjoy going to. I never have to wait. The entire staff is very accommodating. I would recommend Ratchford Eye Center to anyone.

---

ST

Stephanie Kimberly

Very happy with both mine and my husbands experience. Everyone was friendly and helpful. They have some extended hours which is nice.

---

TH

Thomas Slaney

Doctors are good, office staff not very personable on the phone.

---

RI

Richard DeMerchant

The staff is so nice and professional

---

---