Norwalk Animal Hospital

Reviews 4

IN

Inma vb

When I go to a veterinarian clinic I want to have a good professional. How often they laugh it is not important and how kind they are depend about their education. To me a veterinarian has to be a professional and in this case I can not say they are. I come from Spain with my dog, which has his own passport where there is a record about his vaccination since he was 3 months old. He was absolutely healthy but I wanted to put him the lyme disease vaccination (which does not have because in Spain we don´t have this disease) and I wanted to ask to the vet for a brown spot that recently appeared on one of his eye. They told me that they have to make him an exam comprehensive physical at the beginning and they did. It was 83$, and you have to believe me that you don´t need to study a degree to do that exam and to say "yes, the dog is healthy". He put the lyme vaccine but they did not want to put the stamp of this vaccine on the dog´s passport because they used it for their records…They just gave me a paper wich said that the dog was vaccinated…but that kind of paper doesn´t work on the bordes!! Hey!!I paid for the vaccine and they did not want to give me the stamp!! (in fact they did not give me) The worst was that he did not see the brown spot on his eye (imagine how good was the exam) but I showed him and asked about it. He did not give too much importance but he did a proof to make sure that it was not a ulceration on his cornea (good!! something well done!!). He sold me a medication for the eye but after the treatment the brown spot continues and besides he has some white new spots...so, I went again to the vet for a follow up and he only took a look of the eye..and he told me that I did not know what was that and I had to go to a specialist for the eyes. And do you know what? The cost of the exam follow up was 64$!! Just to tell me that he did not know what is wrong with the eye!! Unbelievable!!! Sincerely, I cant understand why someone study a veterinarian degree to use it just to do that. To sum up, the place is good, the people is always laughing, they are very kind and the vet looks very professional but that is only imagen. To me they are thieves that dress up like vets.

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JA

Jacquie CT

We just recently started to take our dog Casper and cat Oreo to Norwalk Animal Hospital. Since I have always owned dogs and/or cats, I am no stranger to vetenarians. I must say that this animal hospital is by far the very best! The staff is extremely caring, friendly and warm and the vetenarians are fantastic. I brought my cat Oreo to Dr. Strecker last year and he was terrific! Oreo was also seen by Dr. McLaughlin another time and again, he received such fantastic care and down to earth treatment. I then brought my dog Casper to Dr. McLaughlin and I must say he is the best there is! He is so kind, honest and knowledgable and will work with you and not pooh pooh your ideas. My dog was very sick and he always made time to see him and did whatever he could to get him better even though it was against the odds. He never pushed expensive and useless treatments but was hoping against hope that maybe it wasnt as bad as it seemed and he might respond to less drastic treatments. My dog was thought to have cancer at the age of 10yrs old although it was never 100% verified. Only a biopsy could have given us the definite answer. But, taking his age into account, Dr. McLaughlin agreed that he was too old and sick to put him through anything painful and risky. Casper didnt make it but did put up a fight thanks to the help and care of Dr. McLaughlin. I have had many pets euthanized but never by someone so caring and comforting. He is a credit to his profession, and more vets should take a cue from him. After it was all said and done, he sent us a hand written sympathy card, which really meant so very much to us! He is one in a million! Thank you Dr. McLaughlin and staff , you made a very tough time much more bearable!

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JE

Jen Furgusson

I didnt like them very much. New to the area, I thought the website was attractive and the lady at the front desk was very nice. I didnt like the younger male vet at all. I took my dog in for his updated rabies shot. All vets up until this point (10 years) will give the shot in front of you while you stand there, but this young man told me he had to take my dog in the back room for a shot. Then, I overheard him saying to the tech that he gave him Papilloma virus. What? I thought I must be crazy to hear that, but I confronted the lady at the desk who gave me the deer-in-the-headlights look. No vet is going to purposely give my dog warts, I thought. Lo an behold my dog started to get warts. Where never before he had them. Now, one can argue that Im crazy and he is just "getting old" or one can argue that I actually heard this new young vet give my dog Papillomavirus. Now he has at least three large warts, one in an irritating spot. I get that young vets might have bills and be surprised how high the student loan payments are compared to the actual salary of a veternarian, nevermind the crazy cost of living in this area, but You cant simply induce disease in an animal then expect that pet owner to go back to the same vet. Now, I have to go through the whole hassle again of getting to know a vet, transferring my vet records over, and seeking out someone who truly loves caring for animals, and doesnt think that entitles them to an expensive car or vacations.

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MS

MsMsmak

Took my dog for a simple rabies update shot. They wanted to do a "physical" on her for $85. I asked why? They said that they do it for all dogs that come in to make sure theyre healthy. I said no thanks...just the shot. So I go in for the first appointment of the day, and they put me in an exam room where we waited for a half hour. I scheduled the shot early so I could get to work on time. It was just supposed to be an "in and out" thing. Nope. A group of what looked like interns or trainees along with the vet took the dog into an exam room for the shot, and while I was waiting, I asked for the bill. They proceeded to bill me for the "exam"! Once I saw that, I said nope, Im taking the dog, and went and got her. I figured they didnt have her long enough to do anything, so since I still needed the rabies injection, I called another vet to do it. She got my dogs records and discovered that they had done the injection. I then received a bill from Norwalk that charged me for both the injection and the "exam". I think its entirely unprofessional to tack on a charge for something that I didnt ask for, need, or authorize.

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