Halpern Eye Care

Reviews 3

MA

Mark Bigdog

Im 60 years old and have seldom been so dissatisfied with customer service. However the eye examination Dr. was very good and thorough . The service however is horrible. First problem was..One silicone nose pad came off my glasses and when I returned the employee told me they dont carry my glass style in silicone and they would need to order them ..but they did install 2 matching plastic pads. I was told they would call me when the correct nose pads came in. I was never called for the correct nose pads! My glasses would now slip off my face rather easily and eventually fell and hit the ground .. I now had a scratch in the eye line of sight. I paid the extra for the replacement insurance. So on a vacation day I returned to get the glass replaced or get in started. The employee told me yes your glasses are still under warranty ..she also said she was having a problem with the computer system.. so she verified my cell and home number... guess what no call again!... I am a busy person with a full schedule I understand my needs can not always be met immediately but zero follow up is unacceptable. The customer service here in my opinion is terrible and I will not do future business here. This is just my experience. Mark Francis, Seaford DE.

AL

Alexis Lelito

I had such a wonderful experience at Halpern! It was my first eye exam in 5 years, and my first time at Halpern. I didnt know what to expect, but right away, the assistant walked me through the steps that I would go through at the appointment, and not to be nervous. Are you expecting that your doctor will judge you for some thing or another? I have had that experience WAY too many times to count. When Dr. Ishkander greeted me, that is what I expected- another judgemental professional telling me all of the things that Ive done wrong. Not only was he NOT judgemental, but he normalized the struggles that I was going through with my eyes, and ensured that he and Halpern would be able to make my life more comfortable. He explained 4 ways that getting new glasses would improve my life, and I was not expecting this. I have never taken the time to comment about a medical professional/ practice online, but I feel so strongly about this that I felt it was necessary. It was 3:30p, and everyone still asked me how they could help! I will be recommending Halpern to anyone I know that needs care for their eyes. I cant say enough good things! Thank you!!!

OL

Oliver Fullard

Scam artists. Just looking to fleece your insurance company and you.