|Category:||Family Practice Physician|
|Address:||17800 Newburgh Rd, Livonia, MI 48152, USA|
|Working:||7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–5PM 8AM–3PM Closed|
Avoid if you value your health. If you dont go in with stress related issues, you will leave with them. The most poorly run office, rudest office I have ever dealt with. Wait times, bad. Even worse when wait time is followed by cancelled appointments (on back to back occasions). The office uses an automated response system to answer calls. No one ever checks the information on these calls. Prescription refills requested left unacknowledged for weeks. After the incredibly slow response time, staff has nerve to say "Its not our fault you waited to the last minute to fill a prescription." Excuse me, I sent your office a request a month before I needed the refill. I have been out of meds now for three days. You tell me I cant be seen for a week. Then you tell me I can have an appointment today. Then you cancel that appointment 15 MINUTES AFTER THE APPOINTMENT SHOULD HAVE STARTED. Then tell me I can make an appointment for tomorrow? How can you expect me not to have high blood pressure after a day like this? The only thing I recommend goes to this place is a wrecking ball. To the Drs here. Your reception staff sucks. Its not just my opinion. They ALL need to be fired. Plenty of good people need jobs. These people need to go sit in a waiting room.
Lou Ann Davis
After 20+ of my family being clients at LFP, it finally is time to move on. LFP has grown exponentially but have not managed it very well. Last week, I waited an hour and 40 minutes to be seen. I understand about emergencies but as I sat in the waiting room, other clients were coming in, getting seen, and leaving. The reception staff had a million excuses as did the back-office staff. Like most people, Im a professional with a pretty tight schedule and pay an incredible amount of money for my insurance (medical care is, after all, a service business, and it isnt free!) An hour and 40 minutes on a late morning in July? The office manager was on a marathon conference call, I never did speak to her, (?!) and there is no "managing" physician to speak with. I always loved LPF, the doctors, the staff, etc., but, after their recent push to grow, the telephone wait times are incredibly long, 95% of the staff is surely, the office staff is crammed into a small box and they behave as if no ones time is valuable except their own. If you have time to burn, the care at LFP is adequate, but if you have even a slightly busy life, be prepared to be aggravated.
I came in here to get the fax number and was shocked by the rating! I read some reviews and thoroughly appaled by negative comments regarding the office staff. I have been to many different offices in my lifetime and I have never come across a more efficiently run office. I am a very high maintenance patient and I have never had a negative experience. They always finish paperwork fast and CORRECTLY. They have always been able to accommodate a same day appointment with minimal wait. This has never been the case with other offices. Their hold times with calling are exceptional for a busy PCP office. The Physicians are amazing of course. I see a PA, Barn Bergeski and she is better than any doctor Ive seen, and Ive seen many. However, the office staff here really makes the experience. When you have health issues the last thing you want to worry about is paperwork or coordinating care with an HMO and they really understand this. I highly recommend.
Dr. Erickson is always very thorough and patient. Ive never had an issue with the staff being rude; theyre professional, which might be read as brusque, but Ive never though they were rude. Yes, there are long wait times but thats been the case with any doctors office Ive gone to. But because I anticipate that, Ive usually scheduled my appointments for first thing in the morning and get in within 15 minutes. You may have to wait for the doctor a bit, but thats just the nature of the industry. That said, its been awhile since Ive been in and one thing that always rubbed me the wrong way was the political signage up all around. Many anti-ACA ads posted on billboards. Im okay with doctors answering questions patiently and objectively, but the political bent of the office left a bad taste in my mouth. I dont go to my doctor for political advice; I go because I want him to be a dispassionate professional.
I have been a patient of this practice for more than a year. I originally signed on with a physician but the first appointment I only needed a script refilled so I saw the physicians assistant. I have never seen the doctor, which was okay for blood pressure checks but my physical done in October was also done by the physicians assistant, which in my opinion is not right. I got a call in January 2016, 3 months after my physical saying they had just noticed that my EKG showed I may have had a heart attack! 3 months to finally tell me this, and this was not conveyed by the PA, but a clerk. They referred me to have additional testing done. This incident has caused me to look elsewhere for a practice that has way better communication with a patient and also where a patient has a physical done by the physician. The one thing I can give a star for the practice was the short time to get an appointment.
I too have billing issues quite frequently with this clinic. I always pay my copay while there, yet somehow am billed for it. Not only that, when trying to return my doctors calls, I wait for 20 minutes on the phone and then never actually get to speak with anyone, let alone my doctor. Im always forced to leave a message. Currently waiting to hear about test results, which they say you can get on the portal, and the results are indeed there, but there are 30 pages of them. Am I meant to interpret my own results now? And the portal malfunctions 50% of the time. I also find it extremely annoying how they post their opinion on Obamacare. A doctors office should only be posting facts, not opinions. I have been staying at this practice primarily for Dr. Rosenfeld, but seeing as she is almost impossible to get an appointment with I plan on looking for a doctor elsewhere.
I have been a patient of Dr. Freidman (who I liked, and about whom I have nothing negative to say) for 5 years now. The other comments here on the lack of efficiency and unfriendliness of this office are right on. I don’t believe I have ever seen a more poorly run service business. There was ALWAYS a half hr wait to get back to an exam room, then you get to sit in the exam room for another half an hour. This is regardless of when your appointment was. I had some trouble getting my medical records as well. I guess it’s typical for doctors to charge for medical records, but $38 for 14 pages of copies (that they refused to mail, so I had to go pick up) seems just a bit over the top. There are lots of good doctors’ offices out there – your time is better spent with them than with Livonia Family Physicians….