Quest Diagnostics Clermont - Citrus Tower

265 Citrus Tower Blvd #101, Clermont, FL 34711, USA

Category:	Medical Laboratory
Address:	265 Citrus Tower Blvd #101, Clermont, FL 34711, USA
Phone:	+1 866-697-8378
Site:	secure.questdiagnostics.com
Rating:	2.4
Working:	Closed 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM Closed Closed

Location

Photos 9

Reviews 18

Sav Simp

I have been to the Quest in Ocoee for two 3 hour glucose test for gestational diabetes before and knew not to expect too much out of Quest. I was not surprised to have an awful experience here in Clermont. This test requires overnight fasting while pregnant and takes 3 hours, it took a hour and 15 minutes to been seen. I spoke with a worker 30 minutes after waiting because everyone who arrived after me had been seen. The worker did even look up to talk to me and told me that they would call me and sit down. Finally an hour after my appointment time I went up to speak to the same worker and expressed frustration for waiting over an hour, she finally got up to look at the sign in log. Someone had crossed through my name, she apologized half heartedly and finally took my info to get me seen. Frustrating to say the least especially since I had to arrange a babysitter for my daughter and cant simply reschedule. I would give 0 stars if possible. Also this place is dirty to say the least, at least at Ocoee they have a separate waiting area for patients who are there for long duration tests with comfy chairs and some pirvacy.

Tiffany Thomas

Had a great experience here. We walked in with no appointment and after waiting patiently, were approached by Abi. He was amazing, patient, knowledgeable, honest and incredibly accommodating when we knew nothing and couldnt decide what tests we needed. When he was supposed to be on his lunch break, he input all of our info and all 8 tests in the computer just to get me a price, knowing we might not even get the tests performed all the while, calming our fears about what the tests mean and how much they cost. And while he was going out of his way to help us, he went out of his way to help more than one coworker! He drew my husbands blood effortlessly and masterfully. Since my husband has had more than one hematoma, he was nervous and this is the important part! This guy is an awesome asset to Quest and deserves some recognition! Thanks again Abi! You made a scary, confusing time for us easy and fun!

James Carell

The staff is crap and slow. they wont make eye contact because then theyd have to talk to you. I was looked at as if I were the worst person in the world since I was coming for a drug screening for employment. I saw the nurses name tag but waited til after my terrible visit to ask "whats your name?" And I quickly got a smile and a "Im tracy, have a nice day" it took her until I asked and recieved her name for her to acknowledge me and be polite. I wasnt asked my name, or an how are you today? Or anything except for an hateful attitude. But as soon as I ask because she realized now I have her name and can contact whomever is in charge of this crappy quest diagnostic. I would reccomend highly not to come here. Or, just not deal with Tracy. Terrible service

Sarah Bishop

Absolutely terrible! Took my newborn daughter here to get blood drawn for her thyroid and the first thing out of the nurses mouth was, "this is going to get messy". In my opinion, never let those words slip to a parent. My heart was already racing at the thought of my baby being in pain. Once they stuck her, she spent the next 20 minutes trying to get the blood. She got more on the gauze than in the vial. Come to find out, this was her first time with a baby and had to get help from another nurse. Im all for learning experiences but from my own past experiences, every time I got stuck, my arm bruised so bad for two straight weeks. I will never come here again. Terrible bedside manner...

Melissa Ebbs

As great of an experience that can be had when going for blood work. I made an appointment the night before & didnt wait past my appointment time. Lab techs always have trouble finding my veins, I usually get poked several times & have even had the tech give up & call someone else in to try several times. The hospital even gives up & has to get an ultrasound machine. Imagine my surprise when the lab tech here got me on the 1st try. I dont remember her name but she was great. As it was my 1st time at this location the paperwork took longer than the lab itself. I would highly recommend this location

Jo Ann Insabella

Oh!! do yourself a favor and stay away! Rude, aarogant phlebotmist who said his name was Ari. Very unprofessional and unkind. I will never go to this Quest again because of Ari. I really believe he chose the wrong profession, working with people who are most likely unwell or need someone to be helpful and understanding. Yea, Ari needs to be flipping buggers at McDonalds , it fit his character and personality. Go to the Quest on Hartwood Marsh, they are sooo much kinder and know how to treat a patient.

Greg Pabst

Dirty and slow service. Had an appointment, yet still took 30 mins to see the phlebotomist. The phlebotomist was nice though. A medical office, especially one that specializes in lab work where they take blood should have a clean appearance and clean bathrooms. Dont go here unless you have no choice. This place is the medical version of the DMV.

Esther Font

I came Tuesday just before 1 pm. The woman met me as I opened the door to ask what I wanted because they were closed (website says open until 4). I told her I needed an appointment. She said we dont make appointments at this office. Just walk in. I came in today to hear people with appointments being called. Unprofessional.

Charlotte Amey

What a nightmare trying to get an appointment!! Dr gave me 3 locations in Clermont FL and no ones available to answer the phones!! Called 800# and automated system is too lengthy and not helpful because u cant speak to a human!!

Don Karl Juravin

Waste of time. Disorganized. There are alternatives. After waiting 45 min I left since I was due to wait 1.5 hours. Linda simply does not care about customers.

cynthia rosado

I was in and out in about 15 minutes. Louis was so professional and friendly. I bearly felt the needle go in. Thank you so much Louis.Great job.

maria febus

Marsh was fabulous! We were a party of four and she has us so comfortable and laughing and we walked with my 8yr old giving her a big hug.

A Aa

I want to speak to someone. Not an automated response. There isnt even an option for that!

dave atkins

If youre a walk-in, its a 2-3 HOUR wait... seems like they only want appointments...

diamond hernandez

Very slow service whether you have an appointment or not. Understaffed.

Angel Byrd

Bad service I received better help from people waiting