My Eyelab

Reviews 26

HU

Humberto Tous

La atencion magnifica de todos los empleados. Pero ya van mas de 10 dias y no hemos recibido la llamada para recoger los espejuelos llevo 2 dias llamando y no me contestan y son lentes graduados para tres personas de mi familia no se porque no contestan para ver si ya lleqaron o cuanto tiempo mas necesitan hoy he llamado tres veces y me dejan en hold por 15 o 20 minutos esto forma parte del servicio al cliente y en ese aspecto tengo que decir que no son nada profesionales y lo digo asi porque fui store manager por 30 años

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John Arz

Take your money else where, the doctor is an impatient snob ( youll see it), i was telling him about a couple of issues with my eye sight, he completely ignored me. He just wanted to finish with me. The prices are too high. Their main Brand of glasses is cheap plastic and they sell them at designer prices. The salesman first wanted to screw me over with some expensive contact lenses. His first option was $450 for one year of lenses one year prescription. Then his second offer was $170 for one year of lenses. Plus 89 dollars of eye exam. So my total was around $260 for a one year prescription and contacts for a year. Ive had better deals, my last trip at another eye doctor was a two year prescription, one year lenses, and a good doctor that even took time to look at my eye dryness and to prescribe me drops for my eye all for $120. Not going back to this place. They are lucky I had run out of contacts and that I had an emergency.

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ileana nunez

Si buscan experiencia, profesionalismo ,buen trato y satisfacción garantizada ]or favor busquen a Ezequiel Rios,no existe alguien mejor,yo tengo una condición pues mis lentes son algo especiales y créanme que me ayudó a. Buscar la armadura liviana ,lo recomiendo 100 %.

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Leonardo Chavez

The doctor is rude and impatient but the staff are friendly and very helpful. When I picked up my glasses and put them on, my vision was still a little blurry. I told the staff that I dont see very sharp and they told me I have to wait at least 2 weeks so my eyes can adjust, which I understood. But the problem with that is that somebody didnt make the prescription right. On top of this, I still havent gotten a call back on my second pair of glasses. This place is not the best, but its not the worst.

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Gladys Martinez

El servicio no se compara a ningún otra óptica que yo ido a! Me ayudó una jovencita Stephanie Caccese escoger unas armaduras espectaculares y Alexis Alfonso por ayudar también! Voy a recomendar los a todas mis amigas !!!

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Dennys Fernandez

Experience was amazing. I was dreading after 15 years, changing my eye glass style and having to go through the pain staking process of selecting glasses and checking your eyes. But then I met Stephanie Caccese and alongside my wife, they tagged team me and within 30 mins, I was out the door with my new style and fresh pair of glasses. Amazing customer service and superb pricing thanks to my girl Stepanie. Highly recommended.

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Dumaris Brioso

I want to thank Cutler Bays eyelab staff for all the attentions for my son(Chirstopher ) and for me, especially Dr. Faust, who is an excellent professional who along with the collaboration of members (Estephanie Caccese, Marilyn Moreno and their manager Alex Alfonso) the members of Cutler Bays eyelab can make you feel like family and help you choose the best for you. Thank you very much and see you soon.

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CU

Cutler Bay

Terrible! Waited over 2 months for glasses that never came. The entire staff kept giving me excuses why the company cancelled my order repeatedly. Additionally, the place is under staff and you have to wait for customer service longer then you should in person and on the phone. I was told three times to call back because the staff member on the phone was busy with a costumer in the store.

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Ryan Jackson

Myeyelab of Cutler Bay was terrific...Being one of their first customers I must say they were very efficient and organized for being a new store and expect them to only get better...Stephanie Caccese was of particular help in assisting me, her great personality, smile and willingness to help made for an all around great experience.

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Aldriana Almonte

Great experience, went in to get prescription for contact lenses. They gave me a free trial to test out for a week and returned for a follow up with the doctor. Staff was friendly and catered to my needs. One of their staff Alex, even priced matched for my contact lense order. Will definitely return!!

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Yvette Salas

Everyone was so helpful. Stephanie helped me with lenses, the whole team helped me pick my frames.The doctor gave me an excellent and thorough exam. I needed bifocals, they explained every part of the process. I couldnt of received better customer service. Very happy with this experience.

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Sandra Calvo

The doctor is impatient but the rest of the staff are great. They are very helpful and kind. Alex helped me the most and gave me the best price! Very convenient with eye exams in store and very quick. I would have waited longer at a doctors office and then spent more time at a store.

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Renato Carlos

Stephanie es una persona súper amable, muy atenta. Definitivamente si van a revisar su visión no duden en preguntar por ella.

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yanira rodriguez

We are super grateful with the service in this store specially with Ezequiel Rios who went above and beyond to get my mom what she wanted, he was very professional and kind. Also Jorge did a great job and was really nice. I highly recommend them!

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Tara Finn

Should be ZERO stars. Walked out after waiting over an hour for an appointment. I dont know what the purpose of making an appointment if their not going to honor their customers time. Wish I never wasted my time with this company.

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Allie C

Ive had the worst experience with this place. I would not recommend this eyelab to anyone and I would never return myself. Horrible customer service from the employees to that so-called "manager" they have.

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Mercedes Ponce

The doctor is rude & apparently so is the manager. 3 days later and no returned phone call. Theyre nice to schedule your appointment, but once you walk in all that is out the door .. Lost customers !!

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Gleidys Ruiz

Terrible! I called four times just to find out a price approx for my contacts and got hung up on each time, was told no manager was present very unprofessional!

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Shantelle Ortega

Great service! Friendly and helpful stuff such as Alex, went the extra mile to make sure everything was just right. Promotions are good. Definitely recommend.

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Beatrice Castro

My experience with you was perfect.Andres congratulations for attending my sister and me.keep like that.thank for your help.Beatrice Castro and Aida castro.

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Nard Bolden

The best person to work for eye lab Stephanie caccese she is a good person I love who she is and take care the every one who come to eye lab.

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kristen barahona

Great customer service. Super nice people. Definitely recommend coming in. Alex and Andres will totally take care of you and help you out.

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justin gibson

New store with great selection, Dr. Jiminez is awesome and very efficient. Their prices were great, I definitely recommend My EyeLab.

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Carlos Gomez

Tremendo trato buen servicio te atienden rápido

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Johnston

We waited 2 and a half hours for them to finally see us and we had an appointment. The staff was nice besides one guy.

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melissa gort

Alex assisted me with excellent service was very friendly and had a great sense of humor I loved my experience

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