Kendall Eye Center

Reviews 5

MA

Mario Olavarria

I apologize to give a different review from the postive but it is my experience that I am sharing. I DID NOT have the same positve experience mentioned in the other reviews. From beginning, I noticed they were not very accomadating. I called to schedule and they mentioned not accepting my insurance. I called the insurance assured me that they were covered. I called back and I recommended for them to look a little further into and they agreed that it was accepted. Then, scheudling for me is challenging as I work with patients all week so I could only go on a Saturday. I understand that is challenging but I have a chiropracters office be more accomadating and motivated to see how to meet the needs of their client mroe that the Kendal Eye center. They were not accomadating so I had wait some time to see them. I did the evaluation and submitted an order for contact lens. I had to wait as it was over the holidays, which I understnad. However, when they arrived I had wait another 3-4 weeks because just to pick them up as they had absolutely no time to accomdate me. Other clinics again, atttempt to accomdate and try to coordinate to call you if any cancellations. I would have to cancel my patients to go accomdate their schedule. Finally, I receive the contact lens that are hard lenses and they are handed to me with no instructions simply because I had worn something similar 25 years earlier for a short time. One became ledged in my eye incorrectly and the doctors reaction was "oh my" which isnt comforting. Gave me some instructions which bascially meant I would have to flush my eye and work it out of my eye which I did. Then, I had diffciulty with the lens and came back for a follow up to which she expalined I was having a reaction. Okay, she recommended a medciation for the eye and I purchased it. Then, the contacts gets lodged in my eye again and unfortuantley I was at home as the office was closed. When I looked on the internet, there appeared to be more videos on instructions on inserting and removing lenses that was never provided to me including a little stick that is can be lile a suction device. After 2 hours, I was able to remove it. The lens were not functioning for me. I called to see if I can do anything to exchange, get credit, refund or something. Of course the answer I expected was no and thank you for your call. Sure enough, that is precisley what I received was "no we dont". I then asked to close my account and that I would not use the lenses as it was not appearing to be functional or practical for me. The response from front desk "thank you very much for calling" Again, no service recovery or attempt to work with the client. This is generally a sign that they have more clients than they need. A competitive place is always more concerned about good cusotmer service and accomadating until they become too big . Then, they can afford to simply say "thank you for calling" It was disappointing.

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LA

Laura Ward

I will not be visiting this office again. 1) The doctor made a rude comment about me having to go to the restroom twice during the visit (one was while I was waiting for my appointment), which was none of her business to comment on. 2)She told me I had a swollen optic nerve which is directly related to PCOS. She referred me to my primary care AND my gynecologist to schedule an MRI. 3) After speaking to my primary care doctor, they could not issue the referral for the MRI without first seeing and ophthalmologist. They had never heard of a PCOS connection. 4) Called my gynecologist, said there was no PCOS Connection. 5) Went to an ophthalmologist, they said my nerve was not swollen and a MRI was not needed. He referred me to a retina specialist to confirm the optic nerve was not swollen. MRI not needed. Both doctors here said no connection to PCOS. So the doctor clearly misdiagnosed me and sent me all over town in search of a referral for a MRI that wasnt needed, and her next step should have been to refer me to an ophthalmologist which she did not. I had to take multiple days off work to deal with this, all for a false diagnosis. She also made false claims of PCOS connections (ones reproductive system has nothing to do with their eyes). THEN I went to pick up my glasses and the prescription is not correct. It was fine looking at the computer but not down at paper, which was my only complaint when I came into the office in the first place. Even the desk clerk said I should have had bifocal glasses but the doctor didnt prescribe that. I have spoken with the office manager, it has been weeks and I still do not have the correct glasses or a refund.

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TO

Tony Mencia

Terrible Service. Extremely rude and unhelpful staff. I visited this facility on a Saturday as I was desperate and in a lot of pain. Dr. Espinoza saw me and said I had a horrible eye infection. She was going to call in a prescription. The prescription never made it to the pharmacy. I checked several times throughout the rest of the weekend. On Monday I called at 10am and it took until 3:30 for the Dr to call in the prescription. I asked for proof the prescription was called in. After several frustrating phone calls with the office staff. I asked that the Dr call me. I received a call from the office staff again, telling me the prescription was called in at 7pm (5 hours after my appointment) and that was all the proof I was going to get. The Dr could not even call me out of courtesy. I have never received such unprofessional horrible service. Please do not visit this office go anywhere else!!!!

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ME

Melissa Russo

Terrible service. -The dr was 40 min late and the man in front doesnt even tell u shes running late . After 30min of waiting I asked him how much longer and he said shes almost here. Instead of telling me when I got there and also he didnt even apologized.. he tells me everything is covered under my insurance but I had to pay a co pay of $220 instead of telling me in the beginning but he decides to tell me after my exam and after they dialated my eyes.. they call me to pick up my glasses 6 days later and he tells me they are there all day with no breaks so I rush over there during my lunch break and they have a sigh at the front "on break be back in 30" . And To top it off they were in break for 50min . First and last time they will see me.

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CA

Carolina Zapata

The most unprofessional eye center Ive ever been to with such an unfriendly staff. I told them from the minute I walked in I had insurance but apparently they chose to ignore that. It wasnt until I had been waiting for 45 minutes after filling out all the paperwork when I asked what my co-payment would be that one of the girls (Diana; the nicest out of the two because the other one has no customer service skills whats so ever) that the lady who takes care of the insurance was no longer there, therefore they would see me as someone without insurance but theyd give me a discount for the test to come out to almost $70 dollars when my co-payment is only $15. Dont even bother going in there.

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