Gateway Animal Hospital

Reviews 12

B

B Jax

We have used Dr. Roy for many years. So if you want to read a true review about this brilliant man, proceed. We used to go to Herschel, but the lines were long and they rushed and the prices went up. We cared for a lot of animals. We brought a stray animal to "No More Homeless Pets". They are across the street from Dr. Roy. NMHP does a great job for the community by neutering thousands of animals. But to use NMHP as a regular vet was the worst experience I ever had. I thought there has to be a lower priced alternative for the many animals we deal with. We thought we will just try Dr. Roy for one visit. Frankly we absolutely think this guy is great! I would never go to another vet. Yes we have been to a number of EXPENSIVE vets in Jacksonville and they are sugar sweet and you pay for it. I think Dr. Roy is VERY smart, based on wrong diagnosis we got over time at other vets. He seems to always get it right. He is a good man and his staff always tries to help. Lets talk about his accent. I understand him and my wife picks up half, but his staff is always there and by nature they are willing to repeat. Go to him for his brilliance and PRICE. When we got to love this "country doctor" vet, we like many of his many, many clients would not go anywhere else. We drive 20 miles to get to him. He is one of only two doctors we use like him. Extremely experienced, brilliant, a little hard to understand, in an old building with low overhead, and low prices. To the reviewer that said his animal died. We once took a cat to an expensive doctor. The cat was not feeling well. This expensive vet did tests and proclaimed that the cat would live a long time. We brought the cat home and she died that afternoon. This was not Dr. Roy but a different expensive vet we formally used. WE LOVE OUR PETS!

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AM

Amy Pate

The veterinarian was rude and unprofessional. I had trouble understanding what he was saying through his heavy accent (I understand this isnt his fault, but it did make things more difficult), and he continually interrupted me. I wanted to put my dogs on Trifexis, but he didnt want to do a heartworm test on them because it would "cost extra", even though I told him several times that I was willing to pay the extra price. When I asked why he wouldnt do it, he just kept saying that it costs extra. I fully understand how heartworms are prevalent here, as Ive seen our dogs die from it as a kid. I was also a vet tech, and had seen what heartworms can do. Most vets do their best to shove Trifexis down peoples throats due to the heartworm infestation, but when I straight up asked for it, he refused. And as I tried to voice concerns, he would interrupt me to talk about things completely different from what I was trying to voice. The vet tech there was very friendly, and seemed a little uncomfortable as well as the vet continued to interrupt me. She was awesome, though. The vet was not so much.

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RO

robert carr

Took my 10 year old beagle to Dr. Roy already knowing we had a heart worm problem,she was very lethargic with multiple symptoms. He took a blood sample to send off for a test when all other clinics test on the spot.Tried to sell me months of antibiotics without any diagnosis.I asked if he could draw some fluid from her because my wife has worked at a vets office in the past and that vet had done it every week on dogs with a fluid problem.His response was that it was not possible,telling me that her fluid wasnt that bad.We all know our pets,it was bad.Well she passed within 6 hours of coming home.The other instance happened 5 years ago with our chihuahua he could not give any reason for Pepes illness,he died 8 hour after returning home.Dr.Roy was very unprofessional and showed no compassion at all.Although his staff was a pleasant experience,good thing they were they were there because someone has to translate it into English.I advise to find another vet

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A

A Private User

We took our dog here for a two night stay and only chose this place because the rest of the kennels were booked for the weekend. The staff seemed unknowledgable, and the doctor seemed uninterested. They werent very friendly with the dog. The facility was dirty, and when we picked our dog up he had red spots all over his stomach. He was underfed and seemed a lot more lethargic than usual. The space of each individual kennel was good and the rate was cheap, but we wouldnt recommend this place for pet lodging or pet care.

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RA

rachstevens13

This veterinarian (he was of middle-eastern descent) was absolutely the rudest most unprofessional man I have ever dealt. I recommended paying a little more money and going to a veterinarian that is kind and considerate of both you and your pet. I also called back once to get a copy of my dogs shot record for airline travel.. he refused to send a copy and said I should have the airline call him personally. I have never dealt with this kind of stupidity before.

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ER

Erica Vaughn

I took my cat here for her annual shots and to get shaved since her hair was matting. They put her to sleep to shave her, and when I got her back, I assumed shed be fine. 2 days later, she was still sick so we took her back to get her checked out. The vet said shes fine and to give her time. I wasnt even home 10 minutes before she died.

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SU

susan pierce

Dr. Roy or his staff have never been rude to me or my family and Ive been taking my pets to him for 10 yrs - Dr Roy is a very kind compassionate man . Maybe you are thinking of the no more homeless pets staff next door

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DC

DC Townes

He does have a different personality, but is he is nice once you get to know him. They really do care for the pets. The girls is awsome never afraid of my loving pit bull.

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RE

Red

Rude employees!!! They will never get my business and I would never recommend this animal hospital to anyone. If you love your animal you would go somewhere else.

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ZE

Zena Gainer

I bring my dog here and have boarding him once over the holidays. I like the prices, the staff, and Ive never had any problems.

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RO

Robert Hamilton

Cheapest and best animal doctor in Jacksonville !

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EA

Earlene Smith

Great dtaff and service

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