Metropolitan Veterinary Hospital

Reviews 3

EM

Emily Dunkler

If i could rate 0 stars, believe me i would. So its been a little while now, and Ive finally had time to process the events that took place at the Metropolitan Veterinary Hospital; I am no longer sad but just plain down right angry. We showed up to the hospital at 6:17 on Sunday August 6th with my sweet rabbit Dottie, who we had discovered her bottom was infested with maggots just minutes prior. We rushed her there, hoping for immediate care, to which we did not receive. Upon checking in the receptionist called back that there was a rabbit with a *possible* infection, and Im sorry to say, but bugs inside of an animal IS an infection. We sat in the waiting room until 7, after discovering a sign that said if you were waiting more than 20 minutes you should see the front desk, which we did. To which we were very rudely told that there were 14 people in front of us, even though we had watched 3 animals go back before us that had come in much after us. When we said we were concerned, the receptionist then called a *stat* for our Dottie, meaning she was critical, which she wasnt. A nurse promptly came out and took my darling away without so much as giving us even the slightest chance to explain what was wrong and that she wasnt stat, as the horrible lady behind the counter had tried saying. Unfortunately, the last time I ever saw my sweet baby alive was when that nurse ripped her from my arms. Well, an exotic doctor in training came out to explain that Dottie was not a stat and was doing okay, and there was only one animal in front of her to getting the care she needed, we were then placed in a room where we waited some more. At 9 oclock we were informed that they had JUST STARTED cleaning out Dotties bottom, to look and see what was going on, nearly 3 hours after we had arrived at the hospital and 2 hours after she had been taken back to the back. We were then also informed that the actual exotic doctor did not even bother coming in to consult, only his student did, so she had to call him to consult on what to do. Please explain to me why we werent worth your time. Not much longer after that, near 9:30, we were informed the damage the maggots had caused was too bad and the only option was to have her put down. They never asked if we wanted to say goodbye, they just made us pay our bill and 3p minutes later we were handed a white box with my dead rabbit inside, one I never got the chance to say goodbye too. Unfortunately in my mind I will forever blame this hospital for the loss of my rabbit. We showed up promptly, did what we could, and their negligence to treat us with urgency only caused Dotties situation to worsen, irreversibly. Even if the hospital was not to blame for her infection getting too bad to treat, I will forever blame them for the lack of closure I have on loosing her. I never got to see my bunny alive after watching her being rushed away with a woman who didnt understand what was going on. I am furious, I am upset, and I will NEVER patronize this hospital again. You stole my darling angel from me. Your negligence will never be forgotten.

CO

Concerned Citizen

The experience we had and the treatment our dog received at this hospital was 100% unacceptable. We took our dog who had cancer to them to push fluids and get increased steroids. They agreed to this protocal before we left and had us pay $2k before we were able to leave. Had the treatment we agreed upon been received, that would have been no problem. After we left, the dog (over 140 lbs.)received just two liters of fluid in the next 24 hours. He would have drank more out of his bowl if we would have taken him home with us instead of leaving him there. Also, the vets did not give any steroids, but instead administered two treatments of lasix which shut down his kidneys completely. When my wife picked him up, he looked a lot worse than the day before when he was dropped off. She started crying right away because she knew there was something wrong. The vets described what they did, but ushed her out the door when she started questioning their treatment options. My wife is a doctor, so she was well aware that lasix were the last thing the dog needed and did much more harm than good. Our dog had to be put down the very next day beacuse his kidneys were completely shut down due to the lasix treatment and not being properly hydrated. They also ran tests/biopsies that we were expressly told would not be performed without calling and telling us first. The hospital then made my crying wife pay over $600 more before they would allow her to leave. Despite not agreeing with what they did for our dog, they basically held my wife hostage until she paid. The only reasoning we received over the next week of calling them to try to discuss the issue was the secretary saying that there must have been a "miscommunication" between departments. Despite messages being left by my wife, myself and our primary vet to try to reach the director, the director never called any of us back. Our primary vet wrote a letter for us to submit to the credit card company from a medical perspective that the hospital did the incorrect treatment and had malpractice. When someone higher from the vet did call us back, they stated first that they were not going to discuss any medical issues. They then continued to state that everything they did was within their rights. When we asked them why they were unwilling to discuss the malpractice, they gave no valid answer. They stated we signed our credit card statement for payment to which we explained was only done because they wouldnt let us leave until we did. We informed this person that we were reporting them to the state veterinary board with detailed medical notes and the backing of our primary vet, he then got very short with us and hung up. Their direct actions led to the death of our pet. Our dog would have lived longer had we not taken him to the hospital. He also would have been in much less pain during his final days. They expressed no accountability or care throughout the process. We will never use them again.

ST

Stephanie Kensler

Overall, I would recommend Metro Veterinary Hospital. Being not from here I wasnt sure which hospital to take my cat to, so I want to provide an honest review for others who might not know where to turn: Pros- My cat received excellent care. After taking her to her regular vet and another emergency vet, Metro was actually able to diagnose her problem. They did come in under the estimate they quoted us. We went in on Easter Sunday around 6 PM and were seen very quickly. A majority of the medical staff was very thorough and helpful. Cons- Cost. I have been to several emergency vets and this is the 1st time we ran into a situation like this. First, we were given a range of $2,000 to $4,000. Fine- shes our baby. The issue was we werent told there would be a deposit, so when we go to leave they asked us for $2,000. That is a lot to ask someone to pay upfront, for services that hadnt even been rendered yet- especially when we werent expecting it. So we attempted to use my husbands Care Credit card and when they ran it they asked if we wanted 6 mos. no interest and we said we wanted the longest we could do (knowing Care Credit technically allows for up to 60 mos.). They said they could only do 6 mo. Long story short, Care Credit said it is up to the provider so I called them back and they said it was hospital policy to only allow 6 mos. Now I understand if this is their policy, I just wish they had been more forthcoming regarding the financial expectations. Money is just not what I wanted to be worried about during this time. Bedside manner- There were a few folks I spoke with that were not overly helpful or compassionate. Most of the staff was patient and great (really!). But I would prefer to not be told your cat is terrified here- I know her and know she is scared, but please dont confirm that when there is nothing I can do to help her. Also, at check out the discharge staff member was not overly knowledgeable or able to answer my questions regarding- in their defense it was after normal business hours. The only other thing was that I had asked them to call in her prescription so I could just run through the drive through and not make her stay in the car and wait for it. I was told they would and they did not (honest mistake I am sure) but inconvenient and stressful on my cat nonetheless.