Quest Diagnostics Quest Franklin

2001 Mallory Ln, Franklin, TN 37067, USA

Category:	Medical Laboratory
Address:	2001 Mallory Ln, Franklin, TN 37067, USA
Phone:	+1 866-697-8378
Site:	secure.questdiagnostics.com
Rating:	1.7
Working:	8AM–12PM 8AM–12PM 8AM–12PM 8AM–12PM 8AM–12PM Closed Closed

Location

Photos 12

Reviews 13

Addie Chester

Tried to schedule an appointment through the automated phone option. Very frustrating. The computer never could understand my last name though it is simple and I spelled it for her twice. Plus the available appointment times on the automated phone option are not the same as the ones showing on the website. Good grief. Why cant we just talk to the local office instead of a computer?

SugarPilz

Maybe management DID listen to the prior negative reviews. I walked in for a blood draw on a weekday morning and was immediately greeted and registered. The phlebotomist drew my blood with no problems (one stick, no bruising) and I was out of there in 10 minutes. It could not have been easier. They ARE closed for lunch so be sure to check the hours before you just show up.

RockNRolla1791

People arent lying. Only one person working at the desk and she has been gone nearly 20 minutes while there are 5 of us waiting. They need to get their priorities straight and be more customer focused. Id be embarrassed to be the office manager at this establishment. Poor business. Now there are 7 of us at the end of this review.

Jason Watson

Very slow and unprofessional service. They only have one person on staff. I called to try to make an appointment as well and the only way to do that was through an automated service. I was unsuccessful in scheduling an appointment and had to walk in. Ended up waiting about 2 hours for a simple preemployment drug screening.

Kiley Page

I was greeted right away, signed in and the receptionist copied my ID then took me right back. They were very helpful in getting me set up for my "blueprint" through insurance. The lady that took my blood was very good at it. Cant comment on the bruising cause I bruise very easily. I would definitely recommend them.

Greg Lemon

Tried to schedule an apt. (via phone) and could not get a human on the phone to help. Only option was to go thru automated phone support menus for scheduling. Very frustrating experience.

Shernette Hoosier

They are horrible and should be shut down. They lost my test results and now my job is charging me for smoking surcharge because of this companys incompetence.

Jesse Welsh

Very frustrating. Only one person working and at least 10 people waiting here in line. Get it together.

Dillon Stanco

Go somewhere else for your pre-employment drug screening. I promise, its not worth the headache.

Jay _

Companies pay you more than enough to staff more than one very slow person in this office.

Jerimiah Gentry

....and the sad thing is these reviews dont matter. Whos the competition?

Mark Bolles

Had an appointment through work and was in and out in 9 minutes.

A Private User

Still waiting..... 8:30