My Eyelab

Reviews 8

JO

Joshua Delvalle

I dont know if its just me but these people had me waiting for 2 hours for what should have been an in and out prescription update. The service was completely fine. They sat me down for a moment I had all the tests done quick and "Claudia" was great. The only problem was the wait for the optometrist. The process was different since it was through a web cam and skype. The process went well and it was thorough. After, I sat down and waited... and waited... and waited. Nothing. I end up asking Claudia several times what going on. The optometrist either had some sort of technical difficulties for sending over my prescription or something but my experience could have been better. Hopefully it wont happen to anyone else. All in all this place would have won my 5 stars if it wasnt for the wait. Edit: Thanks to Claudia taking care of me with great customer service, Ill give this place a second chance.

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CH

Chet Donnally

One of the worst ongoing service experiences, find another store and company. I was seen for my eye exam but then decided to obtain glasses elsewhere which was a problem for the store. After 1 hour my prescription still was not ready, so they said they would fax it to me, unable to email... I have spoke with 4-5 different employees since then, all saying they will fax it to me, all have failed at 4 faxes provided. I have spent at least 4 hours collectively trying to obtain the prescription. Still do not have it. Likely reporting to BBB to avoid pain for others. The store is unreliable. I actually searched several times online to see if the store is a scam front. I would highly recommend avoidance of this store and company due to the very inept ability to perform a simple task.

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RE

Reja Rabbi

My experience with My Eye Lab is horrible. I ordered two glasses. The ordered took a month to prepare a simple pairs of glass. They never notify when the order is ready. My first pair was crooked and it was delivered like that. After requesting the pair was replaced. When I went to receive the second pair there was stain between the glass and frame and after requesting to clean it. The attendant chipped one of the glass at the corner. Now I have to wait at least 10 days to collect and dont know what surprise is waiting for me!! I was so mad that I could help myself writing my first ever google review.

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IS

Isel Hernandez

Estoy dando cinco estrellas a My Eyelab en Westchester gracias al servicio de Ezequiel Rios, fue muy educado y profesional, sali satisfecha con su atencion y la forma en que resolvio mi problema. Estoy muy contenta, GRACIAS EZEQUIEL RIOS.

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SO

Sonia Guirado

Normally it takes a week to get glasses finished, but no two weeks and after reading the reviews Im not too hopeful theyll be in by the 22. Also, the doctor had no idea what was the equipment used for seemed very inexperienced, and no ray bans, not the best variety of brands and not worth the price better off at for eyes.

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AR

arnel mely

El espejuelo que mandamos a hacer tenía incorrecto el aumento ,después de habernos hecho el chequeo, deberían tener más cuidado.

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AN

Andy Aguilar

Best place to update your prescription and get a nice new pair of glasses. Great prices, selection and service. Stop by and get an eye exam today, free with purchase.

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NA

natacha concepcion

Me canse de llamar por teléfono y nunca contestaron.

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