Montero Daniel E MD

Reviews 3

ME

Melissa Hayes

I have visited this office twice now for appointments, the first time they were almost 45 minutes behind, I had to tell office personnel that I had to be out by 5pm to get my daughter from daycare. The second time, I was very ill and had called for an appointment, in which I was told there were none open, but they would take my name. I decided to go to Urgent Care in Avon Park, as I was signing in the the clinic, Dr. Monteros office called and said they could get me in at 4:30pm. I took the appointment. I arrived at 4:09pm and signed in, and waited, at 5pm, after listening to the front desk ladies cattiness about the phones and the patients, I reminded them I was still waiting and had been there almost an hour. The lady with the long grey hair just rolled her eyes and said the Dr. gives all patients the time they need. Finally at 5:15 the nurse came and got me, took me in the room to do my blood pressure, etc. but also informed me that there wasnt a room to place me in yet and I would have to wait there. About 10 min later she came and got me and put me in a room. I could hear the Dr. going in and out of other rooms while waiting. Then I heard the last appointment get moved to there room (yes there was someone scheduled after me that day). I over heard the nurse tell the mother, he will be happy to see you, you are his last appointment for the day. Now mind you the office closed at 5pm and by this time it is well after 5:30pm. I again sat and waited. When I heard the Dr. go into the room of the patient AFTER me at 6:00pm I opened my door and stood in the hallway looking for someone to give me an answer. Another nurse walked by and I informed her that I have been in the office now for 2 hours and did not understand what was going on. She politely apologized and just said the Dr. was busy. Another lady, with brown hair comes down the hall, I ask her what is going on, she stands and stares at me with a smerk on her face and just stands there, as I am "venting" my frustration for being there for 2 hours. She then in a snotty voice says, " what would you like me to tell you? I am not going to argue with you." I returned by saying its not an argument you leave people waiting for 2 hours, I could have stayed at urgent care for all this, the scheduling department should have never scheduled my appointment, let alone anyone after me, which he took BEFORE ME!" She walked away from me. I went back into my room, heard the Dr. come out of the other room and ask her what she said to me. I came out of my room and said she said NOTHING! Poor conflict resolution training and poor office staff. The Dr came into my room, apologized and said he cannot tell what is behind the door until he opens it, and he gives each patient the time they need. Then rushed me through my appointment in 5 minutes and put me on two medications. I picked them up. After being on them for 1 day, I was more ill from the side effects then actually the reason I went to the dr. I started researching the antibiotic, which is also used to treat people exposed to ANTHRAX! I called the pharmacy due to the symptoms I was having, they told me to contact my DR. so I called the after hours line and was told I would get a call back in 30 min. I waited an hour, no call back, I called again, and again NO CALL BACK. I do not understand, Doctors take an oath, to care for and look out for their patients. This man and this office clearly do not stand by that oath. Unless he had 100 patients come in that day, I do not see a 5 minute appointment giving someone there time, as well as the rudeness and cattiness of the office staff! What a horrible Doctors office!

JO

John Osborne

Ive been going to Dr. Dan Montero for three years now, and I have to say that he is one of the most caring and considerate MDs Ive ever seen (and Ive seen many over the years). Yes, during "snowbird season" from October thru April he is extremely busy. People can unknowingly quip that its just greed, but that is not the case at all. It is actually his hippocratic desire to only help as many people as there are who need him. Yet at the same time he actually takes the time to intently listen and converse with each patient. Both my wife and I feel that as a doctor, Dan Montero, MD, is a rare gem to be treasured. We will admit that we feel as though he is our personal friend, even though we do not socialize with him, this is the way he makes you feel. Maybe thats why he sees more patients than any other doctor in Highlands County (a little know fact I found out) -- and maybe that is why his wait times are what they are. As far as his staff -- have you tried hiring sweet angelic nurses & office staff these days, who stay that way even after the most trying days with irritated patients? Please understand why Im giving this unsolicited comment. Dr. Montero is one of the best, who we should be treasuring -- not trashing . . .

KI

Kitt Wood

Wonderful, caring physician! Takes his time, very thorough, we love this doctor.