Visionworks - Mall Corners

Reviews 7

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steve ilardi

Went to Vision Works because they were cheaper than my other eye doctor for the annual appointment. My what a mistake, the initial visit was fine but all the follow-up visits and experiences have been HORRIBLE: 1. The doctor changed my rx so I had a sample pair of contact, now my old doctor would provide me 1 to 2 weeks worth of samples for contacts when he changed my rx...this place only 1 pair......not a big deal but definitely a red flag I should have paid attention to. 2. The doctor advised to just call and let them know if I approved of the new contacts and they would release my rx.....when I called back a week later I was advised I had to come in, I thought ok...obviously the doctor recorded our conversation incorrectly and I can comply...not a big deal. I went in, this was now 2 weeks later and was told I needed to wear the contacts they gave me to have them release the rx...well since the company only provided me 1 pair of DAILY wear contact I couldnt exactly wear them for 2 weeks so I no longer had the contacts. 3. The customer service person then provided me a new pair of sample contacts but the incorrect rx. They explained the doctor gave you this rx as my sample pair....which I disagreed because I recall the rx we discussed and the sample pair he gave me.....red flag number 3. I now was told I needed to come back when that doctor was back in the office to get this sorted out....blood is boiling here. 4. I call the next day to discuss and they confirm the doctor had put the incorrect information in the computer and they would then release my rx....HOORAY...right?!?!?! 5. I order my contacts with my new rx online through a famous online contact retailer because they have a better price and honestly I was not going to give Vision Works another dime if I could help it. I indicate to have the retailer contact VW for my rx and thought I was done. Well I find out several days later that VW told the retailer my rx was old and to cancel my order. Now by this time I have a paper copy of my rx for glasses and contacts and could easily see where my rx is still valid for 12 months. I faxed it to my online retailer and they took care of me. BOTTOM LINE: Vision Works is a sloppy organization and I dont believe they care about getting your rx right or taking care of the customer....they only want you if you will make contacts/glasses purchases through them..... I am sticking with Costco going forward......Vision Works is like the the slippery sam used car dealership of optometry.

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Elizabeth Castro

i had my first appointment scheduled for 12 pm while I waited to be seen I chose the glasses I wanted, to be ready and make the process faster. after I saw the doctor the Tech was very unprofessional, my whole time with her was one hour and a half. She did not know what she was doing. i was paying for contact and glasses exam and I was not even provided a trial, I had to wait for them to arrive but she still charged me for the contacts. The following week I went also spent more than an hour there to try on the trial and it was damaged they only gave me another contact it also damaged and they did not want to give me another one. once i saw the doctor she explained to me all the types of contacts and asked me to choose, so frustrating because I had already purchased and no one explained to me what I had already bought. Contacts where exchanged to the brand that best comforted me, but of course they had to be ordered because they did not have them in stock. It has been two weeks and i have not received a call back from them stating that my contacts are ready to be picked up. So I called in today and their response was they called you once and you did not answer and they would call back when they get to it! So unprofessional. will not recommend it to anyone. It has also been the most expensive I have paid for in the 10 years I have been having exams!

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Brianna Stephens

This all started back in April when I went in on a Saturday to get some glasses. I finally had vision insurance to cover the outrageous cost of my glasses. However, they said they couldnt call my insurance on the weekend. I would have to come in on a weekday. Seeing as how I work throughout the week, I didnt have time until very recently in July. Instead of going to this location, I went to the location in Tucker. However, Tucker still had to call this location to get them to fax over my prescription. I had my last exam in October of 2014 which means that I was up to date. The first time they called, they had no record of me at all. The second time I called they only had that I had an exam in 2013. Then they finally confirmed that I had the exam in 2014. However, they didnt have the actual prescription on file. This made no sense. They had in the system that I paid for an exam. They just didnt have the prescription. They claimed that their system must have been down that day. Lets just call it what it is - someone wasnt doing their job that day. I wasted 3 hours in the Tucker Location only to have to leave without getting new glasses, because this branch seriously cant handle their stuff. I am honestly through with Vision Works.

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MONA CRAVENS

I am very unhappy with the service I received by the front office staff!. My trail pair of contacts were damaged- the first day I got them and Mike stated they did not have anymore in stock of that brand or prescription. That mine should arrive the next week. Really! The point of a trail pair is to make sure you are comfortable with the brand and prescription given by the Doctor. Yes,it was my misfortune that my grand-daughter open and lost my contacts. Then I had to call back with an attitude for him to call around to another location to get me another trail pair. I WILL NOT COME BACK TO THIS LOCATION OR RECOMMEND ANYONE TO GO TO THIS LOCATION!!!!

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Jessica M

The staff is friendly. Christian at the front desk is very polite and professional. The Dr. is also quite polite and professional. He explains things in terms anyone could understand, and does not force people to get more than they need. I elected for dialation of my pupils, and I didnt need it, so he let me know and took off the extra charge. Additionally, the optical tech lady was awesome and friendly. I will definitely now be loyal to this office!

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Holly AD

I went to the Duluth location to get my eye exam, glasses and contacts and I was so impressed that I brought my daughter to the same location for her exam, glasses and contacts. The staff here are professional, polite and helpful. The doctors we saw were also very professional and friendly. They try to help you get the best deal in the fastest time possible. I would highly recommend them to anyone.

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Debbie Pelton

I had a very pleasant experience with both my annual exam and my daughters. Everyone on the staff was professional and helpful. I got contact lenses for the very first time and I wasnt good at it at, so Im sure I wasnt the easiest to deal with, but they were very patient with me.

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