Category: | Eye Care Center |
Address: | 6555 Sugarloaf Pkwy #305, Duluth, GA 30097, USA |
Phone: | +1 770-495-0937 |
Site: | sugarloafeyecare.com |
Rating: | 4.3 |
Working: | 9AM–6PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–4PM Closed |
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Josiah Douglas
Ive come here for years. Today, Saturday, was a very different experience. The owner (a very pleasant lady) was not around. There are two new staff members at the front desk (an older white gentleman and an African american gentleman). Neither acknowledged me or got up when I walked in. They werent busy. I came in wanting to buy sunglasses. No one offered to help. Two of the people who Ive seen working there in the past (tall guy and a lady) were busying themselves carrying the little boxes of glasses back and forth to the little room. No one even said hello. If the owner was there, she wouldnt let this happen. I expected to pay more for sunglasses there, but I always felt good, received honest opinions, adjustments and felt like they appreciated my business. Today, I walked out. Im not sure if I will return. Maybe they will see this post.
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E. B. Dean
Sugarloaf Eyecare is simply the best. Ive been buying glasses my whole life and I used to dread it, but not anymore. Dr. Christensen is great; professional, knowledgeable, and takes the time to actually talk to you about your eyes health. But the real joy of this practice, is the front office staff - they are friendly, pretty, and take the time to help you find frames that look great. Ill browse through the excellent selection and pick a few that interest me, but usually they find several that fit me better. Yes they have high-end designer frames, but at a good price and they have ALWAYS shown me frames on the budget end as well. They really do care - I highly recommend them.
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Mister E
All members of the staff are courteous, professional, personable, and helpful. I have attended this business for almost a decade and many of the staff have been there all that time. Low turnover tells me the staff work well together and reflects in the quality of service they provide. My scheduled appointments always run on time. Products I am prescribed are either in stock or quickly delivered for pick up. Dr. Mitch is very thorough in the exams and makes sure the eyewear is as comfortable and accurate as possible. The technology is state of the art. The lobby is clean and organized and modernized. I think they strive to make sure every patient receives a 5 star visit.
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Neelam Sharma
I love this place! I went there through a recommendation from a friend and have loved the service I have received. They have a fabulous collection of high-end frames. Recently, I went for an eye exam and had a MUCH smaller budget than I had before - they were just as helpful and kind as when I bought expensive eyewear - they showed me the budget options and took time to help me with choosing the best frames. This year I no longer have eye care insurance and they have been wonderful about that as well. It feels like the staff cares - from the people who check you in at the reception desk, to the people who take you through the battery of tests. I highly recommend them!
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A Private User
Ive been a customer since last year. I was impressed initially with the selection of frames. I purchased frames there that I absolutely love. I received a lot of compliments on them. Ive had occasions when I had to call or go back (with questions on how to adjust to my new prescription, etc.) and Joni is excellent. Shes always pleasant and warm! Always! Ive transferred my entire family to Sugarloaf Eyecare for our eyecare needs. Everyone is pleased and favorably impressed. Their best virtues are excellent, pleasant customer service (truly worldclass) and very nice fashionable selection of frames to suit a variety of styles and taste! Sandra Treadway
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Tish Smith
The best service ever ! 2nd year going here and blown away each time I go ! The eye glass tech who helped me pick out my frames was the best ever ! I hate I dont have his name and his picture is not listed on the cite but he had on cool blue frames . He was patient and kind. He helped me pick the perfect frames . He is truly on a whole different level . He should open a business up and travel to help people with picking frames. The eye doctor I had was amazing and even the new guy who brought me back. Thanks again !
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Jamin Harkness
Great experience - excellent doctor, very nice welcoming practice, fantastic selection. Work with Joanie (sp?) to select your frames - she is so nice. They helped filing with insurance and when my first pair of glasses came in, they noticed a tiny tiny chip in the side, they had to point out to me, and had already ordered a replacement pair. I told her it didnt bother me, I really didnt see it, she said - they saw it and thats not how they do business. Hats off to this practice!
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A Private User
Not only are the frames overpriced, but the customer service was nonexistent during my visit! I didnt even receive so much as a "hello." There was no shortage of employees either. I went to Lenscrafters just before this place and was promptly greeted by not one, but two associates who were both friendly and wondering what they could do to help. I give Sugarloaf Eyecare an extra star for the convenient location, yet one that I will unfortunately not be buying any glasses from.
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Margaret Williams
All members of the staff are courteous, professional, personable, and helpful. My scheduled appointments always run on time. Products I am prescribed are either in stock or quickly delivered for pick up. Dr. Christianson is very thorough in the exams and makes sure the eyewear is as comfortable and accurate as possible. The technology is state of the art. The lobby is clean and organized and modernized. I think they strive to make sure every patient receives a 5 star visit.
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Jeff Smith
My visit to Sugarloaf Eyecare to replace a pair of lost glasses was outstanding. I am not the kind of person that typically fills out surveys but this time I feel compelled to do so. Jamie and James took the time to understand my situation and offer a solution that far exceeded my expectations. In a nut shell I highly recommend Sugarloaf Eyecare because of their excellent staff, selection of frames and overall exceptional customer service.
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Josh Chi
Ive been going to your typical big box retailers for glasses for many years. Decided to shop local due to my insurance and Im glad I did. My experience with Sugarloaf Eyecare was very positive. James was very knowledgeable and helpful in making my decision, but also very patient. The Optometrist was also great and very pleasant to deal with. I would recommend Sugarloaf Eyecare to a friend.
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A Private User
If you are not looking into buying designer frames DO NOT GO THERE! the staff will not give a rats behind about you if you are not buying the "expensive" frames, in fact, they did not even bother to show me the more affordable section of frames they have, I will NEVER go back to this place due to what I mentioned above and also because once i got my glasses they did not fit correctly.
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Jun Li
Sorry, I have bad experience recently, I got a pair glass they charged me about $250, they said my insurance only pay 50% cost, second pair glass will charge $70. I go to different store, they charge me co pay $15, I ask how much if I got the first pair glass in their store, they said about $150. They said Sugarloaf eyecare store didnt use my insurance.